**** *. ******* **.

Crestline, OH *****

419-***-****

mojopat7@ yahoo.com

Patrick Wise

Education

**** – 1989 North Central Tech/Franklin University (Mnsf./Cols.OH)

Associates Degrees (2): Electronics/Business

Work/Study in 2 recording Studios (analog and digital/MIDI recording and processing).

Work/Study in computer hardware dealership (see below)

Work experience

2006-present Embarq/CenturyLink Business Communications Mansfield, OH

Data Entry Analyst/Regulated Services Specialist

(Order Management Dept.)

Auditing/verification/maintenance of contracts/amendments for various services (circuits/digital online services) for sales tracking and compensation via Sales Package Web and Microsoft Power Point

Setup and programming of digital and analog Centrex/PBX lines/systems and features via Ensemble/SOE/SCORE programs.

Operation of Ensemble, SOE/CRB, CITRIX/SPICE, Seibel-Visage, BCAC, and SDP (shipping) programs for order entry/management

Processing/completion of Wireless, MVNO, ASOS and shipping of wireless business orders

Maintenance/filing of order spreadsheets and order forms related to Wireless, MVNO, ASOS order procedures

Operation of Microsoft programs (Word/Excel/Outlook/Power Point/Instant Messenger/Adobe)

Support duties as needed for inside sales and field sales reps (filling associate requests via email, phone, etc.)

2005-2006 Kelly Services Contractor for Sprint Mansfield, OH

Data Analyst/Trainer (Switch Admin. Dept.)

Operation of Microsoft programs (Word/Excel/Power Point)

Operation of CODARS/ICON programs for customer orders

Operation of SOE/CRB (billing) programs for customer orders

Updating and management of Sprint databases

Filling associate requests via email/phone (connecting/disconnecting lines, features, etc.)

Accessing long distance switches for data retrieval and FTP (File Transfer Protocol) programming

2000 - 2005 Corner Pocket, Inc. Galion, OH

Senior Bartender

Directing operations/mixology/ customer service

Management of cash, deposits, inventory, ordering

Management of pull-ticket gambling and related duties (football pools, etc.)

Management and cleaning of the facility

Management of membership list

Directing and monitoring security and safety of members/patrons

1999 - 2000 Frigidaire Print Shop (Sun Printing) Mans. OH

Cutting Machine Operator/Collator/Shipping Clerk

Operation/Maintenance of industrial paper cutting machine

Operation of automated collator machines

Operation of tow-motor/fork-lift for loading/unloading of trucks

Training of new employees on above machines

Inventory/stock management

1992 – 1998 Matrixx Marketing (Cincinnati Bell) Worthington, OH

Lead Operator/Head Trainer

Operation of Harris/CTX multi-line computer switchboard

Operation of AudioTech/Confertech teleconferencing systems

Reception desk and related office duties

Operation of Audiotex/Magellan electronic voicemail systems

Systems analysis/generation and management of computer system records

Maintenance/Troubleshooting of ISDN lines and fiber-optic systems

Downloading digital/analog transcription records (database, Dictaphone)

Operation of Microsoft Windows programs (Word, Excel, PowerPoint, Visual Studio)

Operation and troubleshooting of DEC and VAX systems/programs

Type 60-70 words per minute (various formats)

Training of employees in the use of above systems

24 hour on-call duties (with pager) one weekend per month (occasionally more often)

Accounts payable/accounts receivable

1988 - 1992 Upgrade Computer Columbus, OH

Operator/Account Manager/Service and Repair Technician

Operation of IBM account software and billing

Confirmation/Maintenance of service account records

Reception desk and related office duties

Management of cash, deposits, inventory, ordering

Repair/Cleaning/Refurbishing of computer hardware (keyboards, monitors, etc.)

Packing and shipping duties (including operation of chemical packing foam devices)

References available upon request.

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