Microsoft Office Active Directory
Resume:
Curriculum vitae
PERSONAL INFORMATION Dan Gabriel Valeriu Voineag
Oltet 34, 500152 Brasov (Romania)
****.*******@*****.***
Skype ****.*******@*****.***
Sex Male Date of birth 09/02/1986 Nationality Romanian JOB APPLIED FOR SharePoint Administrator
WORK EXPERIENCE
01/09/2014–Present Web developer
Freelancer
Oltet 34, 500152 Brasov (Romania)
www.uais.ro
Created the food recipes website located at http://www.uais.ro
Evaluated website platforms (for example : Drupal, Joomla, SharePoint) and multiple hosting providers (for example Bluehost, Dreamhost) and decided to use a self-hosted Synology Diskstation server to host the WordPress website.
Designed, built and configured the internal network infrastructure and the Synology Diskstation server used for hosting the website.
Installed and configured the Wordpress built-in Synology package.
Evaluated and implemented various built-in Wordpress plug-ins (example Duplicator, UpdraftPlus, Transposh Translation Filter, Geo Redirect, Google Analytics by Yoast, Google XML Sitemap, Easy Social Share Buttons for WordPress, WP Fastest Cache.
Registered the website with known search engines (Google, Bing, Yandex, Baidu) and prepared the SEO and SMO campaign.
Added PHP custom code improvements.
Adjusted the website design using CSS.
Business or sector Professional, scientific and technical activities 14/01/2008–01/08/2014 SharePoint & Office Client SharePoint Integration Support Engineer Microsoft Romania
Pia ț a Presei Libere 3-5, 013702 Bucharest (Romania) http://www.microsoft.com/
Responsible for resolving service requests raised by Microsoft enterprise customers regarding SharePoint products and Office products integration with SharePoint while assuring customer satisfaction.
Handled mainly service requests for Microsoft enterprise customers from Germany, Austria and Switzerland in German language and when business needs requested it handled service requests for Microsoft enterprise customers from EMEA in English or Romanian languages.
Handled service requests mostly for Microsoft Premier enterprise customers mainly on the following technologies:
SharePoint Server 2013, SharePoint Foundation 2013 and Office Web Apps Server.
SharePoint Server 2010, SharePoint Foundation 2010, Office Web Apps, Search Server 2010 and Search Server 2010 Express.
Microsoft Office SharePoint Server 2007, Windows SharePoint Services 3.0, Search Server 2008, Search Server 2008 Express and Office Forms Server 2007. 13/2/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 1 / 11 Curriculum vitae Dan Gabriel Valeriu Voineag
SharePoint Portal Server 2003 and Windows SharePoint Services 2.0.
SharePoint Designer (2013, 2010, 2007).
Handled some escalated service requests for Microsoft Professional customers which were escalated by the Microsoft contracted vendor.
Took ownership of service requests with types ranging from technical issues, technical questions, review of proof of concepts, hotfix requests to design change requests.
Communicated with customers using phone or E-Mail and performed troubleshooting on customer environments using the Microsoft approved remote desktop software LogMeIn.
Assured customer satisfaction handling difficult situations for example complaint handling, sensitive customer or mission critical support.
Took ownership of several service requests from Vodafone and resolved the problems to the customer satisfaction which resulted in Vodafone requesting me as a dedicated engineer and purchasing the dedicated engineer contract. I was designated by management as dedicated engineer for Vodafone and Alegri.
Constantly improved technical knowledge through classroom trainings, self-study, reverse engineering and shared knowledge inside the team.
Inside the team was recognized as a subject matter expert on:
Configuring and troubleshooting SharePoint Security (ex. configuration and troubleshooting of Kerberos, FBA, Claims Authentication).
Troubleshooting Office applications and SharePoint integration (ex. configuration and troubleshooting Office Web Apps).
Publishing SharePoint web applications using ISA, TMG and UAG.
Integrating SharePoint with Dynamics CRM.
Wrote and delivered the below internal and partner facing technical trainings:
SharePoint 2010 & Dynamics CRM 2011 integration.
Publishing SharePoint 2007/SharePoint 2010/SharePoint 2013 over Thread Management Gateway 2007 (TMG).
Publishing SharePoint 2010/SharePoint 2013 over Unified Access Gateway (UAG).
Trained new employees until ramp-up, in parallel based on business needs received assigned mentees which I trained on subjects requested by the manager (ex. ramped up mentees on how to review a proof of concept).
Participated in case triage round tables and worked together with engineers from other technologies in order to solve complex issues that involved multiple technologies.
Wrote and contributed to external and internal Microsoft technical content:
Wrote internal and external knowledge base articles (KBs) for example http://support.microsoft.com/kb/970197 and contributed to internal and external KBs for example http://support.microsoft.com/kb/952170
Wrote external technical blog articles for example http://blogs.msdn.com/b/spblog/archive/2013/04/27
Improved the Microsoft automated diagnostic system by creating diagnostic rules.
Attended technical conferences (ex. TechReady) and represented Microsoft at job fairs.
Adhered to Microsoft policies (ex. data retention) and processes (ex. SLA, escalation triggers) and whenever identifying processes or policies gaps worked with management to improve them (ex. suggested as improvement for the proof of concept review process to add a milestone for gathering from the customer the desired review language).
Exceeded commitments defined by organization, having KPI indicators over team average (ex. resolved in average 80 service requests in a single year). Microsoft rewarded me in 2008 with the
“Overall outstanding contribution to the success of RGTSC” award and since 2011 granted me the right to work permanently from home.
While working from home increased performance (ex. resolved in average 100 service requests in a single year).
Business or sector Software & services
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06/12/2007–07/01/2008 PC & Network Infrastructure Technician Petrom
Calea Dorobantilor 239, 010567 Bucharest (Romania) http://www.petrom.com/
Responsible for providing technical support to over 30.000 company employees in German, English and Romanian languages as part of a help desk team.
Provided technical support using phone, e-mail or traveling to the user.
Took ownership of tickets based on SLA documenting tickets and tracking labor inside a CRM software.
Responsibilities:
Troubleshooting & configuring employees hardware (ex. Desktop PC), operating system (ex. Windows XP), business applications (ex. SAP GUI) and network connectivity (ex. VPN connection).
Training employees on using business hardware (ex. Blackberry mobile phone) and applications
(ex. Outlook 2003).
Resetting user passwords and unlocking accounts in Active Directory. Business or sector Oil & gas
20/11/2005–05/12/2007 Customer Support Representative Computer Generated Solutions
Splaiul Independentei 319, 060044 Bucharest (Romania) http://www.cgsinc.com
Responsible for providing technical support, handling return merchandise requests and billing inquiries for Pinnacle worldwide customers in German, English and Romanian languages.
Provided support using phone, e-mail and chat.
Pinnacle products ranged from video editing software, video editing hardware to TV tuners.
Managed a high-volume workload resolving in average 300 inquiries in any given week.
Was recognized as a top performer and was promoted to 2nd level support where I handled escalated service requests, delivered technical product trainings to employees under supervision of the Technical Lead and was allowed to work from home. Business or sector Call center outsourcing, software solutions & enterprise training 01/02/2005–29/09/2005 Electro/Mechanical Technician Carpatex S.A.
Nicolae Titulescu 2, 500010 Brasov (Romania)
http://carpatex.ccibv.ro
Responsible for performing electrical and mechanical changes, repairs and maintenance for the industrial equipment used in the textile production process.
Diagnosed and repaired equipment malfunctions and documented changes.
Connected and disconnected electrical equipment wiring.
Followed safety policies and procedures.
Maintained the spare part inventory.
Worked together with the mechanical and electrical engineers to document equipment improvements. Presented and discussed recommendations with management. Business or sector Textile industry
14/09/2004–01/02/2005 Assistant Manager
Games Explorer 2000 S.R.L.
Codrii Cosminului 66, 500142 Brasov (Romania)
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Responsible for driving all areas of the business and for leading a team of 3 employees to deliver results.
Worked directly with the General Manager to improve operations, sales and increase profitability.
Monitored and driven a range of KPIs in order to maximize profits.
Managed and reviewed team performance and managed the employees training requirements.
Provided exceptional in store experience for customers.
Gained information technology knowledge by:
using on a daily basis a CRM, KPI reporting and billing software.
learning from the System Administrator about Windows operating systems, the network infrastructure and it's components.
Business or sector Internet café
EDUCATION AND TRAINING
03/01/2015–06/01/2015 SEO in Practice - Professional Internet Marketer http://www.seoinpractice.com
Skills gained:
Choosing keywords & generating keyword ranking reports.
Submitting a website to search engines & making a website search engine friendly.
On-page optimization rules, generating on-page optimization reports & adjusting pages based on the on-page optimization report output.
Off-page optimization & techniques to get weighty links.
Link building campaign components & tools for speeding up a link building campaign.
SEO Powersuite tools (LinkAssistent, Rank Tracker, SEO Spyglass, WebSite Auditor) Preparation material:
SEO in Practice, 2nd Edition
16/11/2014–25/11/2014 Apple Certified Associate - Mac Integration 10.10 Apple, Cupertino (United States)
Skills measured:
Network Accounts
File Sharing
Email, Calendars, and Contacts
Security
Printing from OS X Computers
Instant Messaging
Data Management and Backup
Cross-platform Compatibility
Preparation materials:
Mac Integration Basics 10.10 Guide
01/11/2014–16/11/2014 Apple Certified Associate - Mac Integration 10.9 Apple, Cupertino (United States)
Skills measured:
Network Accounts
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File Sharing
Email, Calendars, and Contacts
Security
Printing from OS X Computers
Instant Messaging
Data Management and Backup
Cross-Platform Compatibility
Preparation materials:
Mac Integration Basics 10.9 Guide
01/07/2009–10/07/2009 Microsoft Certified Technology Specialist : Windows SharePoint Services 3.0, Configuring
EQF level 5
Microsoft Corporation, Redmond (United States)
Skills measured:
Deploy Windows SharePoint Services 3.0 (WSS 3.0)
Monitor Windows SharePoint Services 3.0 (WSS 3.0)
Configure Security for Windows SharePoint Services 3.0 (WSS 3.0)
Administer Windows SharePoint Services 3.0 (WSS 3.0)
Manage Customization
Configure Network Infrastructure for Windows SharePoint Services 3.0 (WSS 3.0) Preparation materials:
5060A: Implementing Microsoft Windows SharePoint Services 3.0 01/03/2009–26/03/2009 Microsoft Certified Technology Specialist - Microsoft Office SharePoint Server 2007, Configuration
EQF level 5
Microsoft Corporation, Redmond (United States)
Skills measured:
Configuring Microsoft Office SharePoint Server 2007 (MOSS 2007)
Managing Search
Configuring Content Management
Configuring Business Forms
Managing Business Intelligence
Managing Administration
Deploying or Upgrading Microsoft Office SharePoint Server 2007 (MOSS 2007) Preparation materials:
5061A: Implementing Microsoft Office SharePoint Server 2007
Microsoft Office SharePoint Server 2007 Administrator's Companion (ISBN : 073*******) 01/03/2008–21/03/2008 CCNA Exploration: Routing Protocols and Concepts EQF level 5 InfoAcademy, Bucharest (Romania)
http://www.infoacademy.net
Acquired competencies:
Describe the purpose, nature and operations of a router and routing tables
Describe, configure and certify router interfaces
Explain the purpose and procedure for configuring static routes 13/2/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 5 / 11 Curriculum vitae Dan Gabriel Valeriu Voineag
Identify the characteristics of distance vector routing protocols
Describe the network discovery process of distance vector routing protocols using Routing Information Protocol (RIP)
Describe the functions, characteristics, and operations of the RIPv1 protocol
Compare and contrast classful and classless IP addressing
Describe classful and classless routing behaviors in routed networks
Design and implement a classless IP addressing scheme for a given network
Demonstrate comprehensive RIPv1 configuration skills
Describe the main features and operations of the Enhanced Interior Gateway Routing Protocol
(EIGRP)
Describe the basic features and concepts of link-state routing protocols
Describe the purpose, nature and operations of the Open Shortest Path First (OSPF) protocol 01/12/2005–15/12/2005 Basic Call Handling Certificate HECC Alliance, Boxtel (Netherlands)
http://www.hecc.com
Course contents:
Communication Process
Coding & Decoding
Internal & External Bias
Verbal & Nonverbal Communication
Preparation & Attitude
Language
VISA (Volume, Intonation, Speed, Articulation)
Use of Voice
Listening Process
Passive & Active Listening
Questioning Techniques
Etiquette
01/10/2004–19/06/2009 Diploma engineer in System and Computer Engineering EQF level 6 University Politehnica of Bucharest, Faculty of Automatic Control and Computers Splaiul Independentei 313, 060042 Bucharest (Romania) http://acs.pub.ro/en/
Courses listing:
Computer Architecture
Microprocessor Systems
Multiple Processor Systems
Introduction to Informatics
Computer Programming
Data Structures and Algorithms
Object Oriented Programming
Assembly Language Programming
Microprogramming
Data Compression
Database Technology
Document Management
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Data Processing
Physics
Mechanics
Electrotechnics
Electronic Devices and Circuits
Sensors and Transducers
Digital Circuits Structure
Digital Circuits Analysis and Synthesis
Reliability and Diagnosis
System Identification
Optimization Techniques
Continuous Process Control Systems
Automatic Control Engineering
Voice Analysis and Synthesis Systems
Image Acquisition and Processing
Intelligent Systems for Data Acquisition and Processing
Signal Processing
Data Transmission
Robotics Control Systems
Linear Algebra
Mathematical Analysis
Differential Equations
Advanced Mathematics
Numerical Calculation in Automatic Control
Numerical Methods
Systems Theory
Dynamic Systems with Discrete Events
Modeling Techniques and Statistics Processing
General Economics
Strategic Marketing
Communication in Industrial Environments
Fundamentals of Management Science
Political Science
Physical Education
Culture and Civilization
German Foreign Language
15/09/2000–12/07/2004 High School Diploma EQF level 4
"Johannes Honterus" High School
Curtea Honterus 3, 500025 Brasov (Romania)
http://www.liceulhonterusbrasov.ro
Courses listing:
German Language and Literature as mother tongue language
Romanian Language and Literature
English Foreign Language
French Foreign Language
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Latin Language
Information Technology
Mathematics
Physics
Chemistry
Biology
Economy
Logic and argumentation
History
Geography
Astronomy
Psychology
Philosophy
Religion
Music
Physical Education
28/07/2016–28/07/2016 Microsoft SharePoint 2010, Configuring EQF level 5 Microsoft, Brasov (Romania)
Installing and configuring a SharePoint environment
Managing a SharePoint environment
Deploying and managing applications
Maintaining a SharePoint environment
PERSONAL SKILLS
Mother tongue(s) Romanian
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production German C1 C1 C1 C1 C1
German Language Certificate
German Language Translator Certificate
Englisch C1 C1 C1 C1 C1
French A2 A2 A1 A2 A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Good communication skills in English, German and Romanian languages both in speaking and writing gained while working in multinational work environments.
Most effective in written communication demonstrated by performance achieved while working from home.
Organisational / managerial skills Good management skills gained while working as Assistant Manager. 13/2/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 8 / 11 Curriculum vitae Dan Gabriel Valeriu Voineag
Job-related skills Analytical mindset performing detailed analysis and delivering concise conclusions.
Highly organized in planning the work schedule in order to meet deadlines.
Very good knowledge of the technical and corporate vocabulary able to express myself especially well in written form.
Digital competence SELF-ASSESSMENT
Information
processing
Communication
Content
creation
Safety
Problem
solving
Proficient user Independent user Independent user Proficient user Independent user Digital competences - Self-assessment grid
Advanced knowledge in using, troubleshooting and integrating the below client applications inside a SharePoint infrastructure :
Office (2016, 2013, 2010, 2007, 2003)
InfoPath (2013, 2010, 2007)
SharePoint Designer (2013, 2010, 2007)
Advanced knowledge in configuring, troubleshooting and integrating computers that use the below client operating systems in an existing IT infrastructure:
Windows (10, 8, 7, Vista, XP, ME, 2000, 98)
OS X (10.11 10.10, 10.9)
Advanced knowledge in configuring and troubleshooting the below server operating systems:
Windows Server (2012 R2, 2012, 2008 R2, 2008, 2003 R2, 2003, 2000)
Windows Small Business Server (2011, 2008, 2003 R2)
OS X Server 10.11,10.10
Synology DSM (5.0, 4.0)
Advanced knowledge in configuring and troubleshooting the below Windows Server Roles :
Internet Information Services (8.5, 8.0, 7.5, 7.0, 6.0)
Active Directory (2012, 2008, 2003)
Active Directory Federation Services (3.0, 2.1, 2.0, 1.1, 1.0)
Active Directory Lightweight Directory Services
Active Directory Certificate Services
DNS
DHCP
Hyper-V
Advanced knowledge in configuring and troubleshooting the below Microsoft technologies :
SharePoint Server 2013
SharePoint Foundation 2013
Office Web Apps Server
SharePoint Server 2010
SharePoint Foundation 2010
Search Server 2010 & Search Server 2010 Express
Office Web Apps
Microsoft Office SharePoint Server 2007
Windows SharePoint Services 3.0
Search Server 2008 & Search Server 2008 Express
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SharePoint Portal Server 2003
Windows SharePoint Services 2.0
Very good knowledge in configuring, troubleshooting the below Microsoft technologies and integrating them inside a SharePoint infrastructure:
Project Server (2013, 2010, 2007)
Dynamics CRM (2013, 2011)
Microsoft Internet Security and Acceleration Server (2006, 2004)
Forefront Threat Management Gateway 2010
Forefront Unified Access Gateway
SQL Server (2012, 2008 R2, 2008, 2005)
Very good knowledge in managing a Microsoft Azure cloud platform and integrating it with an on- premise infrastructure.
Basic knowledge in configuring and troubleshooting of Duet Enterprise for Microsoft SharePoint and SAP Server 2.0.
Troubleshooting & debugging skills:
Network troubleshooting using network traffic analysis tools (ex. Microsoft Network Monitor or WireShark).
HTTP and HTTPs troubleshooting & inspection using web debugger tools (ex. Fiddler or HTTPWatch).
SharePoint or SharePoint customizations .NET managed code exceptions troubleshooting using SharePoint ULS logs, Windows Event Viewer logs and debugging using debugging tools (ex. WinDbg, DebugDiag or ADPlus).
HTML, CSS, JavaScript troubleshooting using Internet Explorer Developer Tools.
SharePoint web site performance troubleshooting using Fiddler, SharePoint Developer Dashboard, Internet Explorer Developer Tools, SharePoint Diagnostic Logging logs, IIS logs and IIS Failed Request Tracing logs and debugging using debugging tools (ex. WinDbg or DebugDiag).
SharePoint server performance troubleshooting using Windows Performance Counters and system monitoring tools (ex. Task Manager or Process Explorer).
SharePoint farm diagnosis using Self-Help diagnostic portal, SharePoint Manager, SPSFarmReport and ROIScan.
Office Web Apps Server troubleshooting using ULS logs.
SharePoint & Office Web Apps Server ULS log analysis using ULS Viewer and Microsoft Office Excel.
Certificates troubleshooting using Certutil.
Identifying file differences using Beyond Compare or WinDiff.
Kerberos troubleshooting using network traffic analysis tools (ex. Microsoft Network Monitor and Wireshark) and other tools (ex. KerbTray and Klist).
Microsoft SQL Server troubleshooting using SQL Server logs.
Microsoft SQL queries troubleshooting using SQL Profiler.
TMG server troubleshooting and diagnosis using TMG Best Practices Analyzer tool. Microsoft products knowledge was gained mostly learning on the job at Microsoft but also from the below public & internal Microsoft classroom trainings:
2273B Managing and Maintaining a Microsoft Windows Server 2003 Environment
2277C Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure : Network Services
2279B Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
IIS 7.0
6279 Office SharePoint Server 2007 Core Services
6253 SharePoint Server 2007 Enterprise Search
13473 Search Server 2008 for Support Engineers
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13474 SharePoint Server 2007 Advanced Troubleshooting for Support Escalation Engineers
16600 SharePoint 2010 Upgrade for Admin Support (MOSS 2010)
16663 SharePoint Foundation Upgrade for Admin Support (WSS v4)
Enterprise Search Upgrade SharePoint 2010
38362 SharePoint 2013 Setup and Upgrade for Support Engineers
38365 SharePoint 2013 Foundation Skills for Support Engineers
37885 Office 2013 Office Web Apps (WAC) for Support Engineers Good knowledge the below languages and web services:
PHP
HTML/XHTML
CSS
XML-RPC
SOAP
REST
PHP, HTML, CSS knowledge was gained during the creation of the uais.ro website. XML-RPC, SOAP, REST knowledge was gained while working for Microsoft and also by reading the book with the title "Web Services; Models, Platforms, Applications" with ISBN "978-973-650-266-8". Good knowledge of search engine optimization (SEO) and social media optimization (SMO). Very good knowledge of:
Using instant messaging applications (ex. Yahoo Messenger, Google Talk, Apple Messages) and business social networks (ex. Yammer, Xing, LinkedIn, ) and videotelephony applications (Apple FaceTime, Skype).
Remote connectivity software (ex. Microsoft Remote Desktop, LogMeIn, TeamViewer). Driving licence B
ADDITIONAL INFORMATION
Honours and awards 09/10/2008: "Overall outstanding contribution to the success of RGTSC" Microsoft GTSC Romania award.
20/04/2014: Microsoft achievement received for having 5000 KB views for internal technical KB articles written for Microsoft.
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