Curriculum vitae

PERSONAL INFORMATION Dan Gabriel Valeriu Voineag

Oltet 34, 500152 Brasov (Romania)

+40-728******

ac148v@r.postjobfree.com

Skype ac148v@r.postjobfree.com

Sex Male Date of birth 09/02/1986 Nationality Romanian JOB APPLIED FOR SharePoint Administrator

WORK EXPERIENCE

01/09/2014–Present Web developer

Freelancer

Oltet 34, 500152 Brasov (Romania)

www.uais.ro

Created the food recipes website located at http://www.uais.ro

Evaluated website platforms (for example : Drupal, Joomla, SharePoint) and multiple hosting providers (for example Bluehost, Dreamhost) and decided to use a self-hosted Synology Diskstation server to host the WordPress website.

Designed, built and configured the internal network infrastructure and the Synology Diskstation server used for hosting the website.

Installed and configured the Wordpress built-in Synology package.

Evaluated and implemented various built-in Wordpress plug-ins (example Duplicator, UpdraftPlus, Transposh Translation Filter, Geo Redirect, Google Analytics by Yoast, Google XML Sitemap, Easy Social Share Buttons for WordPress, WP Fastest Cache.

Registered the website with known search engines (Google, Bing, Yandex, Baidu) and prepared the SEO and SMO campaign.

Added PHP custom code improvements.

Adjusted the website design using CSS.

Business or sector Professional, scientific and technical activities 14/01/2008–01/08/2014 SharePoint & Office Client SharePoint Integration Support Engineer Microsoft Romania

Pia ț a Presei Libere 3-5, 013702 Bucharest (Romania) http://www.microsoft.com/

Responsible for resolving service requests raised by Microsoft enterprise customers regarding SharePoint products and Office products integration with SharePoint while assuring customer satisfaction.

Handled mainly service requests for Microsoft enterprise customers from Germany, Austria and Switzerland in German language and when business needs requested it handled service requests for Microsoft enterprise customers from EMEA in English or Romanian languages.

Handled service requests mostly for Microsoft Premier enterprise customers mainly on the following technologies:

SharePoint Server 2013, SharePoint Foundation 2013 and Office Web Apps Server.

SharePoint Server 2010, SharePoint Foundation 2010, Office Web Apps, Search Server 2010 and Search Server 2010 Express.

Microsoft Office SharePoint Server 2007, Windows SharePoint Services 3.0, Search Server 2008, Search Server 2008 Express and Office Forms Server 2007. 13/2/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 1 / 11 Curriculum vitae Dan Gabriel Valeriu Voineag

SharePoint Portal Server 2003 and Windows SharePoint Services 2.0.

SharePoint Designer (2013, 2010, 2007).

Handled some escalated service requests for Microsoft Professional customers which were escalated by the Microsoft contracted vendor.

Took ownership of service requests with types ranging from technical issues, technical questions, review of proof of concepts, hotfix requests to design change requests.

Communicated with customers using phone or E-Mail and performed troubleshooting on customer environments using the Microsoft approved remote desktop software LogMeIn.

Assured customer satisfaction handling difficult situations for example complaint handling, sensitive customer or mission critical support.

Took ownership of several service requests from Vodafone and resolved the problems to the customer satisfaction which resulted in Vodafone requesting me as a dedicated engineer and purchasing the dedicated engineer contract. I was designated by management as dedicated engineer for Vodafone and Alegri.

Constantly improved technical knowledge through classroom trainings, self-study, reverse engineering and shared knowledge inside the team.

Inside the team was recognized as a subject matter expert on:

Configuring and troubleshooting SharePoint Security (ex. configuration and troubleshooting of Kerberos, FBA, Claims Authentication).

Troubleshooting Office applications and SharePoint integration (ex. configuration and troubleshooting Office Web Apps).

Publishing SharePoint web applications using ISA, TMG and UAG.

Integrating SharePoint with Dynamics CRM.

Wrote and delivered the below internal and partner facing technical trainings:

SharePoint 2010 & Dynamics CRM 2011 integration.

Publishing SharePoint 2007/SharePoint 2010/SharePoint 2013 over Thread Management Gateway 2007 (TMG).

Publishing SharePoint 2010/SharePoint 2013 over Unified Access Gateway (UAG).

Trained new employees until ramp-up, in parallel based on business needs received assigned mentees which I trained on subjects requested by the manager (ex. ramped up mentees on how to review a proof of concept).

Participated in case triage round tables and worked together with engineers from other technologies in order to solve complex issues that involved multiple technologies.

Wrote and contributed to external and internal Microsoft technical content:

Wrote internal and external knowledge base articles (KBs) for example http://support.microsoft.com/kb/970197 and contributed to internal and external KBs for example http://support.microsoft.com/kb/952170

Wrote external technical blog articles for example http://blogs.msdn.com/b/spblog/archive/2013/04/27

Improved the Microsoft automated diagnostic system by creating diagnostic rules.

Attended technical conferences (ex. TechReady) and represented Microsoft at job fairs.

Adhered to Microsoft policies (ex. data retention) and processes (ex. SLA, escalation triggers) and whenever identifying processes or policies gaps worked with management to improve them (ex. suggested as improvement for the proof of concept review process to add a milestone for gathering from the customer the desired review language).

Exceeded commitments defined by organization, having KPI indicators over team average (ex. resolved in average 80 service requests in a single year). Microsoft rewarded me in 2008 with the

“Overall outstanding contribution to the success of RGTSC” award and since 2011 granted me the right to work permanently from home.

While working from home increased performance (ex. resolved in average 100 service requests in a single year).

Business or sector Software & services

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06/12/2007–07/01/2008 PC & Network Infrastructure Technician Petrom

Calea Dorobantilor 239, 010567 Bucharest (Romania) http://www.petrom.com/

Responsible for providing technical support to over 30.000 company employees in German, English and Romanian languages as part of a help desk team.

Provided technical support using phone, e-mail or traveling to the user.

Took ownership of tickets based on SLA documenting tickets and tracking labor inside a CRM software.

Responsibilities:

Troubleshooting & configuring employees hardware (ex. Desktop PC), operating system (ex. Windows XP), business applications (ex. SAP GUI) and network connectivity (ex. VPN connection).

Training employees on using business hardware (ex. Blackberry mobile phone) and applications

(ex. Outlook 2003).

Resetting user passwords and unlocking accounts in Active Directory. Business or sector Oil & gas

20/11/2005–05/12/2007 Customer Support Representative Computer Generated Solutions

Splaiul Independentei 319, 060044 Bucharest (Romania) http://www.cgsinc.com

Responsible for providing technical support, handling return merchandise requests and billing inquiries for Pinnacle worldwide customers in German, English and Romanian languages.

Provided support using phone, e-mail and chat.

Pinnacle products ranged from video editing software, video editing hardware to TV tuners.

Managed a high-volume workload resolving in average 300 inquiries in any given week.

Was recognized as a top performer and was promoted to 2nd level support where I handled escalated service requests, delivered technical product trainings to employees under supervision of the Technical Lead and was allowed to work from home. Business or sector Call center outsourcing, software solutions & enterprise training 01/02/2005–29/09/2005 Electro/Mechanical Technician Carpatex S.A.

Nicolae Titulescu 2, 500010 Brasov (Romania)

http://carpatex.ccibv.ro

Responsible for performing electrical and mechanical changes, repairs and maintenance for the industrial equipment used in the textile production process.

Diagnosed and repaired equipment malfunctions and documented changes.

Connected and disconnected electrical equipment wiring.

Followed safety policies and procedures.

Maintained the spare part inventory.

Worked together with the mechanical and electrical engineers to document equipment improvements. Presented and discussed recommendations with management. Business or sector Textile industry

14/09/2004–01/02/2005 Assistant Manager

Games Explorer 2000 S.R.L.

Codrii Cosminului 66, 500142 Brasov (Romania)

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Responsible for driving all areas of the business and for leading a team of 3 employees to deliver results.

Worked directly with the General Manager to improve operations, sales and increase profitability.

Monitored and driven a range of KPIs in order to maximize profits.

Managed and reviewed team performance and managed the employees training requirements.

Provided exceptional in store experience for customers.

Gained information technology knowledge by:

using on a daily basis a CRM, KPI reporting and billing software.

learning from the System Administrator about Windows operating systems, the network infrastructure and it's components.

Business or sector Internet café

EDUCATION AND TRAINING

03/01/2015–06/01/2015 SEO in Practice - Professional Internet Marketer http://www.seoinpractice.com

Skills gained:

Choosing keywords & generating keyword ranking reports.

Submitting a website to search engines & making a website search engine friendly.

On-page optimization rules, generating on-page optimization reports & adjusting pages based on the on-page optimization report output.

Off-page optimization & techniques to get weighty links.

Link building campaign components & tools for speeding up a link building campaign.

SEO Powersuite tools (LinkAssistent, Rank Tracker, SEO Spyglass, WebSite Auditor) Preparation material:

SEO in Practice, 2nd Edition

16/11/2014–25/11/2014 Apple Certified Associate - Mac Integration 10.10 Apple, Cupertino (United States)

Skills measured:

Network Accounts

File Sharing

Email, Calendars, and Contacts

Security

Printing from OS X Computers

Instant Messaging

Data Management and Backup

Cross-platform Compatibility

Preparation materials:

Mac Integration Basics 10.10 Guide

01/11/2014–16/11/2014 Apple Certified Associate - Mac Integration 10.9 Apple, Cupertino (United States)

Skills measured:

Network Accounts

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File Sharing

Email, Calendars, and Contacts

Security

Printing from OS X Computers

Instant Messaging

Data Management and Backup

Cross-Platform Compatibility

Preparation materials:

Mac Integration Basics 10.9 Guide

01/07/2009–10/07/2009 Microsoft Certified Technology Specialist : Windows SharePoint Services 3.0, Configuring

EQF level 5

Microsoft Corporation, Redmond (United States)

Skills measured:

Deploy Windows SharePoint Services 3.0 (WSS 3.0)

Monitor Windows SharePoint Services 3.0 (WSS 3.0)

Configure Security for Windows SharePoint Services 3.0 (WSS 3.0)

Administer Windows SharePoint Services 3.0 (WSS 3.0)

Manage Customization

Configure Network Infrastructure for Windows SharePoint Services 3.0 (WSS 3.0) Preparation materials:

5060A: Implementing Microsoft Windows SharePoint Services 3.0 01/03/2009–26/03/2009 Microsoft Certified Technology Specialist - Microsoft Office SharePoint Server 2007, Configuration

EQF level 5

Microsoft Corporation, Redmond (United States)

Skills measured:

Configuring Microsoft Office SharePoint Server 2007 (MOSS 2007)

Managing Search

Configuring Content Management

Configuring Business Forms

Managing Business Intelligence

Managing Administration

Deploying or Upgrading Microsoft Office SharePoint Server 2007 (MOSS 2007) Preparation materials:

5061A: Implementing Microsoft Office SharePoint Server 2007

Microsoft Office SharePoint Server 2007 Administrator's Companion (ISBN : 073*******) 01/03/2008–21/03/2008 CCNA Exploration: Routing Protocols and Concepts EQF level 5 InfoAcademy, Bucharest (Romania)

http://www.infoacademy.net

Acquired competencies:

Describe the purpose, nature and operations of a router and routing tables

Describe, configure and certify router interfaces

Explain the purpose and procedure for configuring static routes 13/2/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 5 / 11 Curriculum vitae Dan Gabriel Valeriu Voineag

Identify the characteristics of distance vector routing protocols

Describe the network discovery process of distance vector routing protocols using Routing Information Protocol (RIP)

Describe the functions, characteristics, and operations of the RIPv1 protocol

Compare and contrast classful and classless IP addressing

Describe classful and classless routing behaviors in routed networks

Design and implement a classless IP addressing scheme for a given network

Demonstrate comprehensive RIPv1 configuration skills

Describe the main features and operations of the Enhanced Interior Gateway Routing Protocol

(EIGRP)

Describe the basic features and concepts of link-state routing protocols

Describe the purpose, nature and operations of the Open Shortest Path First (OSPF) protocol 01/12/2005–15/12/2005 Basic Call Handling Certificate HECC Alliance, Boxtel (Netherlands)

http://www.hecc.com

Course contents:

Communication Process

Coding & Decoding

Internal & External Bias

Verbal & Nonverbal Communication

Preparation & Attitude

Language

VISA (Volume, Intonation, Speed, Articulation)

Use of Voice

Listening Process

Passive & Active Listening

Questioning Techniques

Etiquette

01/10/2004–19/06/2009 Diploma engineer in System and Computer Engineering EQF level 6 University Politehnica of Bucharest, Faculty of Automatic Control and Computers Splaiul Independentei 313, 060042 Bucharest (Romania) http://acs.pub.ro/en/

Courses listing:

Computer Architecture

Microprocessor Systems

Multiple Processor Systems

Introduction to Informatics

Computer Programming

Data Structures and Algorithms

Object Oriented Programming

Assembly Language Programming

Microprogramming

Data Compression

Database Technology

Document Management

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Data Processing

Physics

Mechanics

Electrotechnics

Electronic Devices and Circuits

Sensors and Transducers

Digital Circuits Structure

Digital Circuits Analysis and Synthesis

Reliability and Diagnosis

System Identification

Optimization Techniques

Continuous Process Control Systems

Automatic Control Engineering

Voice Analysis and Synthesis Systems

Image Acquisition and Processing

Intelligent Systems for Data Acquisition and Processing

Signal Processing

Data Transmission

Robotics Control Systems

Linear Algebra

Mathematical Analysis

Differential Equations

Advanced Mathematics

Numerical Calculation in Automatic Control

Numerical Methods

Systems Theory

Dynamic Systems with Discrete Events

Modeling Techniques and Statistics Processing

General Economics

Strategic Marketing

Communication in Industrial Environments

Fundamentals of Management Science

Political Science

Physical Education

Culture and Civilization

German Foreign Language

15/09/2000–12/07/2004 High School Diploma EQF level 4

"Johannes Honterus" High School

Curtea Honterus 3, 500025 Brasov (Romania)

http://www.liceulhonterusbrasov.ro

Courses listing:

German Language and Literature as mother tongue language

Romanian Language and Literature

English Foreign Language

French Foreign Language

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Latin Language

Information Technology

Mathematics

Physics

Chemistry

Biology

Economy

Logic and argumentation

History

Geography

Astronomy

Psychology

Philosophy

Religion

Music

Physical Education

28/07/2016–28/07/2016 Microsoft SharePoint 2010, Configuring EQF level 5 Microsoft, Brasov (Romania)

Installing and configuring a SharePoint environment

Managing a SharePoint environment

Deploying and managing applications

Maintaining a SharePoint environment

PERSONAL SKILLS

Mother tongue(s) Romanian

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production German C1 C1 C1 C1 C1

German Language Certificate

German Language Translator Certificate

Englisch C1 C1 C1 C1 C1

French A2 A2 A1 A2 A1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Good communication skills in English, German and Romanian languages both in speaking and writing gained while working in multinational work environments.

Most effective in written communication demonstrated by performance achieved while working from home.

Organisational / managerial skills Good management skills gained while working as Assistant Manager. 13/2/17 © European Union, 2002-2017 http://europass.cedefop.europa.eu Page 8 / 11 Curriculum vitae Dan Gabriel Valeriu Voineag

Job-related skills Analytical mindset performing detailed analysis and delivering concise conclusions.

Highly organized in planning the work schedule in order to meet deadlines.

Very good knowledge of the technical and corporate vocabulary able to express myself especially well in written form.

Digital competence SELF-ASSESSMENT

Information

processing

Communication

Content

creation

Safety

Problem

solving

Proficient user Independent user Independent user Proficient user Independent user Digital competences - Self-assessment grid

Advanced knowledge in using, troubleshooting and integrating the below client applications inside a SharePoint infrastructure :

Office (2016, 2013, 2010, 2007, 2003)

InfoPath (2013, 2010, 2007)

SharePoint Designer (2013, 2010, 2007)

Advanced knowledge in configuring, troubleshooting and integrating computers that use the below client operating systems in an existing IT infrastructure:

Windows (10, 8, 7, Vista, XP, ME, 2000, 98)

OS X (10.11 10.10, 10.9)

Advanced knowledge in configuring and troubleshooting the below server operating systems:

Windows Server (2012 R2, 2012, 2008 R2, 2008, 2003 R2, 2003, 2000)

Windows Small Business Server (2011, 2008, 2003 R2)

OS X Server 10.11,10.10

Synology DSM (5.0, 4.0)

Advanced knowledge in configuring and troubleshooting the below Windows Server Roles :

Internet Information Services (8.5, 8.0, 7.5, 7.0, 6.0)

Active Directory (2012, 2008, 2003)

Active Directory Federation Services (3.0, 2.1, 2.0, 1.1, 1.0)

Active Directory Lightweight Directory Services

Active Directory Certificate Services

DNS

DHCP

Hyper-V

Advanced knowledge in configuring and troubleshooting the below Microsoft technologies :

SharePoint Server 2013

SharePoint Foundation 2013

Office Web Apps Server

SharePoint Server 2010

SharePoint Foundation 2010

Search Server 2010 & Search Server 2010 Express

Office Web Apps

Microsoft Office SharePoint Server 2007

Windows SharePoint Services 3.0

Search Server 2008 & Search Server 2008 Express

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SharePoint Portal Server 2003

Windows SharePoint Services 2.0

Very good knowledge in configuring, troubleshooting the below Microsoft technologies and integrating them inside a SharePoint infrastructure:

Project Server (2013, 2010, 2007)

Dynamics CRM (2013, 2011)

Microsoft Internet Security and Acceleration Server (2006, 2004)

Forefront Threat Management Gateway 2010

Forefront Unified Access Gateway

SQL Server (2012, 2008 R2, 2008, 2005)

Very good knowledge in managing a Microsoft Azure cloud platform and integrating it with an on- premise infrastructure.

Basic knowledge in configuring and troubleshooting of Duet Enterprise for Microsoft SharePoint and SAP Server 2.0.

Troubleshooting & debugging skills:

Network troubleshooting using network traffic analysis tools (ex. Microsoft Network Monitor or WireShark).

HTTP and HTTPs troubleshooting & inspection using web debugger tools (ex. Fiddler or HTTPWatch).

SharePoint or SharePoint customizations .NET managed code exceptions troubleshooting using SharePoint ULS logs, Windows Event Viewer logs and debugging using debugging tools (ex. WinDbg, DebugDiag or ADPlus).

HTML, CSS, JavaScript troubleshooting using Internet Explorer Developer Tools.

SharePoint web site performance troubleshooting using Fiddler, SharePoint Developer Dashboard, Internet Explorer Developer Tools, SharePoint Diagnostic Logging logs, IIS logs and IIS Failed Request Tracing logs and debugging using debugging tools (ex. WinDbg or DebugDiag).

SharePoint server performance troubleshooting using Windows Performance Counters and system monitoring tools (ex. Task Manager or Process Explorer).

SharePoint farm diagnosis using Self-Help diagnostic portal, SharePoint Manager, SPSFarmReport and ROIScan.

Office Web Apps Server troubleshooting using ULS logs.

SharePoint & Office Web Apps Server ULS log analysis using ULS Viewer and Microsoft Office Excel.

Certificates troubleshooting using Certutil.

Identifying file differences using Beyond Compare or WinDiff.

Kerberos troubleshooting using network traffic analysis tools (ex. Microsoft Network Monitor and Wireshark) and other tools (ex. KerbTray and Klist).

Microsoft SQL Server troubleshooting using SQL Server logs.

Microsoft SQL queries troubleshooting using SQL Profiler.

TMG server troubleshooting and diagnosis using TMG Best Practices Analyzer tool. Microsoft products knowledge was gained mostly learning on the job at Microsoft but also from the below public & internal Microsoft classroom trainings:

2273B Managing and Maintaining a Microsoft Windows Server 2003 Environment

2277C Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure : Network Services

2279B Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure

IIS 7.0

6279 Office SharePoint Server 2007 Core Services

6253 SharePoint Server 2007 Enterprise Search

13473 Search Server 2008 for Support Engineers

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13474 SharePoint Server 2007 Advanced Troubleshooting for Support Escalation Engineers

16600 SharePoint 2010 Upgrade for Admin Support (MOSS 2010)

16663 SharePoint Foundation Upgrade for Admin Support (WSS v4)

Enterprise Search Upgrade SharePoint 2010

38362 SharePoint 2013 Setup and Upgrade for Support Engineers

38365 SharePoint 2013 Foundation Skills for Support Engineers

37885 Office 2013 Office Web Apps (WAC) for Support Engineers Good knowledge the below languages and web services:

PHP

HTML/XHTML

CSS

XML-RPC

SOAP

REST

PHP, HTML, CSS knowledge was gained during the creation of the uais.ro website. XML-RPC, SOAP, REST knowledge was gained while working for Microsoft and also by reading the book with the title "Web Services; Models, Platforms, Applications" with ISBN "978-973-650-266-8". Good knowledge of search engine optimization (SEO) and social media optimization (SMO). Very good knowledge of:

Using instant messaging applications (ex. Yahoo Messenger, Google Talk, Apple Messages) and business social networks (ex. Yammer, Xing, LinkedIn, ) and videotelephony applications (Apple FaceTime, Skype).

Remote connectivity software (ex. Microsoft Remote Desktop, LogMeIn, TeamViewer). Driving licence B

ADDITIONAL INFORMATION

Honours and awards 09/10/2008: "Overall outstanding contribution to the success of RGTSC" Microsoft GTSC Romania award.

20/04/2014: Microsoft achievement received for having 5000 KB views for internal technical KB articles written for Microsoft.

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