Customer Service Information Systems
Resume:
Scott Arnold
Canastota, NY
*********@*****.***
Work Experience
*/****-*/**** ******* (formerly ShoreGroup) – Liverpool, NY
Application Engineer
Support CaseSentry managed services software
Add and remove devices from network for several high-profile clients
Some experience with routers, switches, firewalls, call managers and other network peripherals
Serve in rotation as monitor for live network events and remediation
Experience with Ubuntu Server and common network troubleshooting applications
9/2010 – 5/2014 Pursuing Bachelor’s Degree
10/2009 - 8/2010 Pasewicz String Instrument - Raleigh, NC
IT Consultant
Convert inventory system to UPC with QuickBooks
Maintain office PCs and software
Make upgrades to and maintenance of existing server
4/2007 – 6/2008 SMD Software - Raleigh, NC
Software Support Team Member
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Maintain records of daily installation activities, troubleshooting and remedial actions taken.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
2/2006 – 4/2007 Time-Warner Cable – Morrisville, NC
Network Operations Specialist
Answer calls from technicians and customer service
Close jobs for techs using AS400, DocSis, Iglass, etc.
Maintain knowledge of cable TV, broadband internet and VOIP products
2/2002 – 9/2005 NC Dept of Treasury – Raleigh, NC
Benefits Specialist
Calculate benefits for public employees
Convert forms from paper to Excel
Awarded a plaque from Governor Easley for work on one particular form
Education
9/2011– 5/2014 – Morrisville State College – Morrisville, NY
Bachelor’s Degree - Computer Information Systems
VB.NET, SQL, Dreamweaver, Adobe Photoshop
Basic Networking and Active Directory
Layout Design and Photography
8/1986 - 5/1988 - SUNY-Morrisville – Morrisville, NY
Associate Degree - Computer Information Systems
Advanced techniques in data storage and retrieval on VAX/VMS system
UNIX, DOS, COBOL, Pascal, RPG, IBM Basic and DB4 database techniques
Concentration in advanced mathematics and some Psychology
Graduated with 3.25 GPA and Phi Theta Kappa honors.
References
Michele Vanderlip – Director -- Pasewicz String Instrument – 866-***-****
Jacqueline LaVallee -- co-worker at NC Dept of Treasury -- 919-***-****
Frank Gutridge – co-worker at Time-Warner – 919-***-****
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