Manager Customer Service

CURRICULLAM VITAE

D.MOHANKUMAR

Email :*****.******@*****.***

Mobile: +91-995*******

OBJECTIVES

To serve in challenging job in an organization with leading edge technologies, where i can utilize my knowledge and can have a continual advancement of skill.

PROFESSIONAL SYNOPSIS

A dynamic professional work experience in the domain of Operation Manager.

Proficient in managing teams for running successful process operations

Hands on experience in conducting cross training with procedures & preparing reports, presentations, manuals and other documents as needed.

WORKING EXPERICENCE

Duputy Manager (19th Dec 2016- Present).

Company : INDUSIND BANK LTD

Division : Branch Banking

Designation : Customer service Manager

Managing, Monitoring and resolution of all complaints, investigations, and customer’s requests that originates in branch.

Managed all banking operations and deal with customers

Ensured compliance with all applicable banking regulations

Assistant Manager (2013-2016).

Company : ICICI BANK LTD

Division : Branch Banking

Designation : Deputy Branch Manager

Managed branch operations and day to day activities.

Manage and maintain an exceptional customer experience throughout the entire branch.

Responsible for the overall effective operations of the branch.

Took part in supervising the entire branch consisting of staffs, including personal bankers, tellers and vault attendants.

Certification

Completed PGDBO course in IFBI-NIIT,Ciombatore.

Certified person in IRDA.

Certified person in AML and KYC in ICICI bank ltd

ROLES AND RESPONSIBILITIES

Working in Finacle application.

Adhering KYC-Know Your Customer Guidelines effectively

Responsible for Cash Receipts & Payments and non-cash transactions like DD/PO, Fund transfer etc.

Jewel loan disbursement and closures.

Inventory Management.

Cash Management Systems.

Handling Current A/c, Saving A/c, customer queries & all operational activities at the front desk using FCRM.

Monitoring Office Accounts and knocking-off the entries within its given Turn- Around-Time.

ACHIVEMENTS:

Acted as Branch Operations Manager in the absence of Branch Manager.

Achieved the incremental numbers and value targets for Liabilities products (CA, SA, FD, RD) with 100% achievement for the year 2013-2014.

Branch Audit champion.

Achieved monthly revenues from Fee based products.

Ensured compliance with regulatory guidelines

Monitored work and prepared staff schedules.

STRENGTHS

Determined to learn with practical approach.

Hard work and Punctual.

Positive attitude towards every aspects and being open minded.

EDUCATION:

B.E (MECHATRONICS ENGINEERING) from Kumaraguru College of technology, Coimbatore during 2009-2013.

Higher Secondary

Veveaham Higher Sec School, Dharapuram, India.

Percentage:92 % April 2009

Xth

Govt higher Sec School, Mulanur, India.

Percentage: 84% April 2007

PERSONAL DETAILS

Father’s Name: C.Duraisamy

Date of Birth : 20-04-1991

Sex : Male

Marital Status : Single

Languages : Tamil,English

Nationality : Indian

Address : 39/50 seshayam palayam,Kilankundal (po),Mulanur (via),Dharapuram (T.K),T irupur (D.T)638 106

I do hereby declare that all the above mentioned information is true to the best of my knowledge and will abide by all the rules and regulations of the organization

Date :

Place:Mulanur

Contact this candidate