Desktop Support Technical
Resume:
Missouri City, Texas *****
Roderick Clark 832-***-**** Phone No.
Objective
To become a Senior Network Administrator
Experience
**** – Present
Onsite Computer Technician
•Providing end user support for all desktop and laptops within the enterprise
•Operating Systems support, standard and proprietary applications/software, and printers
•Technical support to remote users connecting through dialup, internet Citrix, and VPN
•Organization,coordination,and execution of user and equipment moves
•Tracking of equipment with asset management system
•Documentation of work performed through a ticketing.
•Providing end user support for all desktop and laptops within the enterprise
•Operating Systems support, standard and proprietary applications/software, and printers
•Technical support to remote users connecting through dialup, internet Citrix, and VPN
•Organization,coordination,and exececution of user and user moves
•Tracking of equipment through asset management system. Proficient with Windows 2010 Server
•Documentation of work performed through a ticketing.
2007-2009 (ABB/IBM)
Desktop Support Technician
Provided Level 2 end-user desktop Support via Remedy Service management application.
Installed printers, Blackberry, PDAs, laptops, desktops, Script Ghosting etc.
Environment includes Windows 2000 Active Directory, Windows XP, Dell and IBM Laptopsand Desktops.
1998-2006 BP(Getronics)
Helpdesk/Desktop Support Technician
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Supported Bp’s million of employees all over the world
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Proficient with Vantive ticketing system
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Supported Win 95,98,NT,2000 and XP
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Resolved Network Issues and reset Passwords over the network
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Resolved hardware and software issues
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Reset Unix Passwords
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Reset routers
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Reset passwords with active directory within Win 2000
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Supported and resolved issues with Ms office 97,2000 and 2003
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Setup Network Printers and mapped network drives
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Answered 15-20 calls per day
1996-1998 Compaq Works Houston, Texas
PC Technician
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Responsible for building PC’s and Servers to customer’s expectations.
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Re-Imaged PC’s and servers with Win 95,98,NT,2000 and XP
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Configured RAS for servers
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Wrote scripts in windows for executable files
Education
1991 -1993 ITT Technical Institute
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Associates degree in Electrical Engineering.
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A+ Certification.
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