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Customer Service Manager

Location:
Virginia Beach, VA
Posted:
September 03, 2017

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Resume:

Jesse E. Primm

**** ********* **

Virginia Beach, VA 23453

E-mail: ac1427@r.postjobfree.com

Cell: 757-***-****

Objective

To have a career with a company with advancement opportunities. Offering a tradition of excellence utilizing work simplification techniques, along with implementing communication and human relation skills.

Education

A.A.S., Computer and Information Science (Major: IT/Networking) cum laude, ECPI College of Technology, Newport News, VA: 2003

Experience Highlights

Independent Contractor/Site Manager, 3rd Party Logistics, Portsmouth, VA: 11/13 – 08/17

Prompt and accurate delivery of medical supplies to local nursing homes and hospices providing great customer service. Maintain records of medicine exchanges, create and update routes, recruiting, continual training, payroll,

profit and lost records. Secondary duties include dispatcher, customer relations with nursing homes and pharmacy.

Tour Bus Driver, Venture Tours, Virginia Beach, VA: 8/09 – 11/13

In addition to driving chartered buses, meet with tour guides to confirm routes, greets passengers, and confirms availability of accommodations.

General Manager, Wendy’s Int’l., Virginia Beach, VA 3/08- 8/09

Managed everyday operations of a high volume restaurant with a weekly net average of 37,000. General administrative duties including customer service, inventory, human resources, cash handling/accounting, recruiting and training a staff of 40 employees.

General Manager, Sonic Restaurants Inc., Virginia Beach, VA 7/04- 3/08 Managed everyday operations of restaurant. General administrative duties including customer service, inventory, human resources, cash handling/accounting. Recruiting and training a staff of 30 to 35 employees.

Media Ministry Head, Mount Lebanon Missionary Baptist Church, Chesapeake, VA: 1/03-6/04.

Supervised staff members to ensure sound and video recording systems were in working condition for all church events and services. Trained personnel in editing and developing taped footage of sermons, training sessions and other events for use in television ministry as well as maintaining a library of “ready for broadcast” tapes. Prepared announcements using Final Cut Pro, Studio DV, and Live Type software for video presentations.

Intern, Spectrum Comm, Inc., Hampton, VA: 12/02-4/03.

As a member of an organization that tested the vulnerability of client companies’ computer systems, monitored network security; assisted the network administrator in a Windows NT Server and XP workstation environment; tested Windows Beta Server 2003; and built computers and installed software including operating systems, Windows updates, Office XP and various monitoring tools.

Tour Bus Driver, Gatling Tours and Charters, Murfreesboro, NC: 5/01-2/02.

In addition to driving chartered buses, met with tour guides to confirm routes, greeted passengers, and confirmed availability of accommodations.

Experience Highlights (Cont’d)

School Bus Driver, Hampton City Schools Transportation Department, Hampton, VA: 11/97-2/01.

Drove four separate routes twice daily, specializing in the needs of special education students. Evaluated routes for efficient transportation of students. Maintained records and created safe environment for all students.

Owner/Co-Partner, Me & D’s Catering, Hampton, VA: 01/96-06/98

Started and maintained a successful/profitable catering business for a period of 2 years with a staff of 15 employees. Performed all general administrative duties.

Engineman Second Class, United States Navy: 11/86-11/96.

Installed software for Naval Weapons Station’s badging system. Maintained records of over 700 base personnel on base’s database. Scheduled and supervised all departmental training. Directed the efforts of 15-25 subordinates in performing overall maintenance of ship’s facility equipment including mechanical, hydraulic, diesel, air conditioning and steam heat systems.

Personal

Activities/Honors:

President, Phi Theta Kappa Honor Society: 2003

President, Executive Counsel Member, Adnet Club (Advanced Networking Club), ECPI College of Technology: 2002-2003

Winner, Adnet Tournament: 11/02

Available for employment with appropriate notice

References

NAME ADDRESS PHONE

1.Curtis Johnson 1705 Blue Goose Ct., Suffolk, VA 757-***-****

2.Elmer N. Primm 19302 Huggins Dr., Carson, CA 310-***-****

3.Elijah (Cadillac) Harris 232 Tree Fern Dr., Chesapeake, VA 757-***-****



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