MICHAEL G. WILLIAMS

BAppIST NM, CSSP, MCTS, CMNO

Email: ac141q@r.postjobfree.com

Cell: 403-***-****

OBJECTIVE:

To obtain full-time employment in a challenging and rewarding environment. QUALIFICATIONS:

- Bachelor of Applied Information Systems Technology Network Management Degree.

- Networking Technology Diploma.

- Several years of Supervisory experience.

- Several years experience as a Network Administrator in supporting medium to large enterprise networks.

- Certified Sonic Wall Security Professional (advanced level) certification.

- Windows Server 2008 Administrator Pro - Microsoft Certified Technical Specialist

- Cisco Meraki Network Operator (mainly focused on wireless deployments) certificate. BACKGROUND:

- Currently pursuing my CCNA Routing and Switching Certification for the (200-125) course.

- Completed several network administration/leadership courses while pursuing my BAIST degree in school.

- Enjoy learning new skills and strongly believe in attention to detail.

- Strong inter-personal skills, along with several years of supervisory experience.

- Enjoy working with people at all levels as I am a competent leader as well as a dedicated team player.

SKILLS:

- Building strong working relationships built on honesty and trust

- Strong networking background (wired and wireless)

- Great at facilitating, finding solutions, working through problems, following up to ensure resolution satisfaction

- Supervisory Skills

- Project Management experience

- NGFW Firewalls (setup, configuration, deployment, VPN tunnels, etc.) Administration

- Windows Servers (2003, 2008, 2012)

- Network Security (advanced endpoint, disk encryption)

- Active Directory

- Troubleshooting

- Cisco Meraki Products

- Hyper- V and VMware

- Citrix

- Network Administration

RECENT EMPLOYMENT HISTORY:

BURNCO Rock Products Ltd.

Calgary, AB

Network Administrator - Corporate Services

Feb/2012 - July/2017

Duties:

- Responsible for the support and administration of my company's IT Network Infrastructure.

- Support Executives in the Corporate office, act as an escalation point from Tier 1/2 Help Desk.

- Provided support and maintenance for all our MPLS links at remote sites.

- Oversee our remote sites that have Internet/Cellular access only, configure and deploy VPN devices

- Provide mentoring for our IT Support in the Dallas Fort-Worth area, resolve any issues that have been escalated as required, provide feedback for employee review.

- Monitor, make configuration changes, troubleshoot issues related to our Corporate Firewalls

(2 x Sonic Wall NSA4500's in HA pairing), troubleshoot network connectivity issues.

- Setup, configure and deploy new Firewalls to remote sites as needed.

- Setup new servers (WSUS, File, DC's, etc. as requested), create new network shares, create security groups, assign NTFS permissions as required, modify login scripts, create custom batch files for mapping network drives, etc.

- Active Directory administration, create new users, assign group membership, setup login scripts, email server administration, create mailboxes, distribution lists/groups, etc.

- Research and deploy new devices/technology i.e. wireless bridges, point-to-point APs, KIOSK machines, privileged password management tool, etc.

- Research new software/hardware, conduct POC to determine suitability with our environment.

- Recommend and initiate POC for a firewall refresh initiative to replace end of life firewall hardware, make recommendations for selected hardware Vendor that was chosen. Work with reseller to get the most competitive offer i.e. free professional services, +30% savings on licensing, hardware, etc.

- Setup and deploy a corporate anti-virus server, research different imaging software, research content filtering software/appliances, WSUS server, setup/test a disk encryption server for corporate deployment.

- Many other duties as assigned, considered a very strong networking generalist with strong problem solving and analytical thinking skills.

OSI - Office Solutions Inc.

Calgary, AB

Network Support Consultant

Aug/2010 – Feb/2012

Duties:

- Support my assigned list of clients for all of their IT related needs supporting all of their hardware, software and peripheral equipment.

- Go onsite and setup new firewall installations, configure for SSL VPN access as required.

- General Network / Active Directory Administration and support as needed.

- Provide technical support remotely as well as onsite during scheduled PM (preventive maintenance) windows.

- Perform site audits for prospective new clients, make recommendations to the Management and Sales teams

- Audit existing network infrastructure and make the necessary recommendations, work with the Sales team to create, recommend and implement the required changes and upgrades.

- Build and deploy network servers, Windows Server 2008 R2 running Microsoft Hyper-V with virtual servers created/deployed.

Alberta Computer Cables Inc.

Calgary, AB

Information Technology Coordinator

Aug/2007 – August/2010

Duties:

- Responsible for the support and administration of the internal (LAN) network with 50 end-users.

- Supported four servers, one (1) dedicated Exchange 2003 R2 server, two (2) file Windows 2003 R2 servers, and one (1) SQL 2005 Database server running an ERP management program.

- Maintain and devise daily backup solutions from within the SQL server to be used to restore the test and live databases as needed.

- Create users, assign permissions, and create reports and set up “Command Scheduler” for reporting, automation of tasks in the ERP management system.

- Setup database maintenance plans, restore databases from backups within SQL, and execute T-SQL queries in order to troubleshoot/resolve any issues.

- Administer the dedicated mail server running Exchange 2003, create users, set permissions to mailboxes (setup forwarding, aliases, create distribution lists, etc.), and restore messages/mailboxes as required using Symantec Backup Exec 12.0.

- Administer two file servers running Windows 2003 Standard Edition SP2, complete with website monitoring (Pearl Echo) software, Active Directory, DNS, file replication (NFS), assign network permissions, create folders, backup and restoration of lost files/folders using Symantec Backup Exec.

- Provided support for the Production PCs, testing equipment, custom Zebra label printers, etc.

- Responsible for looking after all of the IT needs of the company.

- Worked directly with and negotiated SLA's with the Vendor to provide L3 support for the ERP etc.

(Made2Manage) software, the Internet connection from the ISP, purchasing of new hardware and software as needed, negotiated pricing for the purchase and SLA's tied to the hardware/software. SUMMARY:

- I have 10+ years of experience as a Network/System Administrator in supporting medium/large enterprise Windows environments with some VMware and Hyper-V experience.

- CSSP - Advanced Certification (Certified SonicWALL Security Professional) on NGFW Firewalls.

- MCTS - Windows Server 2008 Administrator: Pro - Microsoft Certification.

- CMNO - Certified Meraki Network Operator certificate, primarily Cisco Meraki Wireless.

- Strongly believe in attention to detail and take great pride in my work. I work well within a team environment as well as on my own.

- Enjoy meeting people at all levels and believe in developing strong working relationships.

- Strong family values and believe in the meaning of loyalty and dedication.

- A strong background in networking, several courses in Network Management, Business Fundamentals, Project Management as well as other courses related to Network Administration.

- Currently pursuing my CCNA Routing and Switching Certification for the (200-125) course. Thank you in advance for your time and consideration, please feel free to contact me at your earliest convenience as I look forward to sitting down discussing my qualifications and experience in person. Professional references are available upon request! Respectfully,

MICHAEL G. WILLIAMS

BAppIST NM, CSSP, MCTS, CMNO

Email: ac141q@r.postjobfree.com

Cell: 403-***-****

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