Customer Service Management
Resume:
Ferrell Kindell, Jr.
Canton, Ohio 44705
Cell Phone: 330-***-****
Email: **********@*****.***
SUPPLY/LOGISTICS – MANAGER/SPECIALIST/TECHNICIAN
Highly motivated supply management professional offering extensive experience in the areas of warehousing, supervision and stock control, as well as military and civilian logistics and transportation. CORE COMPETENCIES
Fluent in Speaking Reading and Writing the German Language Quality and Productivity Stock Control Management Reporting Performance Management Strong Data Analysis Skills Supplier Management Distribution and Warehouse Supervision Forecasting Processes Knowledge of Hazardous Goods K nowledge of Transportation procedures Q uality Assurance KEY SKILLS
• Supervision Expertise – Expert in spearheading communications with corporate teams such as merchandising, operations and planning, while ensuring that each team is updated on product shipments. Developing, maintaining, and reporting key metrics with a focus on driving quality, capacity, and delivery while meeting business objectives.
• Supply Management – Skilled in managing overall supply operations, including warehousing, freight imports and exports, documentation, transportation, and distribution activities. Ensuring these operations are executed according to standards and documented operating procedures, including group policies, health and safety requirements, and local legal requirements.
• Stock Management – Outstanding capacity to transform inventory flow plans, in store-specific allocations, by setting initial allocation quantities as well as launching logistics products to maximize stock efficiencies. Managing the stock flow of products to ensure optimal profitability while meeting planned targets.
• Stakeholder Liaison and Relationship Building – Effective communicator with fluency in English. Proficient in establishing trusted work relations with external and internal stakeholders as well as with end users and sponsors to improve organizational excellence. KEY ACHIEVEMENTS
• Received the Army Accommodation medal, the Army Achievement medal.
• Successful in resolution of complex issues; provided the Commander with solutions while managing the 5 Army Preposition Stocks (APS) Light Infantry Battalion worth $40M with 1,400 items stored at Bagram, Afghanistan. CAREER HISTORY
Op Stock Supervisor, D SG, INC /Army Prepositioned Stock-2 M ay 2015- May 2016
• Received, inventoried, stored and issued Basic Items for Issue(BII), Components of End Items(COEI) to gaining military units.
• Keep Management abreast of all peculiar functions, actions, and performance metrics. Also, apprising management of details surrounding special and routine reports, preparing explanations and narratives as to deviations from program prescribed goals, and interpreting their viewpoints as deemed necessary.
• Coordinate with inter-departmental teams for cross-leveling of parts and status of requisitions.
• Ensured all warehouse safety guidelines are followed IAW with Army procedures and policies.
• Ensured 100% parts accountability is maintained because of wall to wall inventory on all items. Warehouse Supervisor, ATP- Autoteile Pollath Handels GmbH (Germany) Dec 2011 – Apr 2015
• Supervised 5 personnel in warehouse procedures, operation of equipment and receiving supplies
• Maintained property accountability for secured items thru physical inventory and reconciliation of discrepancies in receipt and stock.
• Conducted a monthly 10% inventory on all parts and equipment stored in warehouse.
• Trained employees on the use of High Shelf, 2 ton electric and 5-ton diesel forklift.
• Conducted weekly safety briefing to ensure personnel compliance with warehouse safety guidelines.
• Developed personnel workflow schedule to include vacation and holiday time frame. Supply Technician, ABB Stoltz-Kontakt Heidelberg Oct 2010 – Dec 2011
• Received, stored and issued electrical parts for usage in commercial building.
• Operated 5-ton electric forklift, hand trucks and other warehouse equipment.
• Inventoried, Packed and shipped materials and parts to over 40 countries.
• Provided quality customer service to outside agencies, processed priority parts to meet customer deadlines.
• Reviewed various listing and documents for status and accuracy Warehouse Supervisor, GNT Transporte GmbH Nov 2009 – Oct 2010
• Managed the shipping and receiving section in accordance with company policy and procedures.
• Maintained shipping and receiving documentation for all incoming and outgoing materials.
• Coordinated the shipment of all outbound materials and equipment while providing tracker follow up to ensure deadlines were met.
• Operated heavy equipment for loading and offloading of parts and material entering and exiting facilities.
• Supervised and trained 3 personnel on the duties and responsibilities of the shipping and receiving operation.
• Ensure Management is kept abreast of all peculiar functions, actions, and performance metrics. Logistics Specialist, US Army (Camp Victory, IRAQ) Oct 2007 – Jun 2009
• Coordinated logistical activities with various military and civilian organizations to ensure proper adherence to shipping and receiving policies/regulations.
• Conducted periodic review of deployed unit’s property books and ensure all assets were properly annotated with correct serial numbers, stock numbers and quantities on supporting issue/turn-in documentation IAW AR 710-2-
• Continuously developed cordial relations with strategic customers using apposite logistics initiatives.
• Responsible for analyzing statistical data and day to day operations to identify and ensure compliance with Army logistic directives.
• Accountable for hand receipts more than over $10M of Information technology equipment with 200 items theater wide.
• Managed and tracked inventory, including parts issue, requisition and supply, shelf life, and spares as per assigned location.
• Ensured and maintained consistency between the property book and data base, as well as resolving and reporting any noted inconsistencies.
• Determined supply requirements for Automated Stockade Level(ASL), Petroleum, Lubricants, (PLL), and bench stock Items and established the re-order points for the appropriate line items.
• Ensure Management is kept abreast of all peculiar functions, actions, and performance metrics. Supply Tech, US Army (Camp Victory, Iraq) Jul 2007 – Oct 2007
• Conducted review of deployed unit’s property books and ensured all assets were properly annotated with correct serial numbers, stock numbers, and quantities on supporting issue/turn-in documentation IAW with AR 710-2.
• Coordinated shipment of all outbound materials, equipment, vehicles, and sensitive items via the US Air Force through ADACG and provided tracker follow-up with GATES.
• Maintained property accountability for all sensitive, classified and unclassified items thru physical inventories, causative research and reconciliation of discrepancies in receipt and stock using Automated Logistics System.
• Conducted property research utilizing the Property Book Unit Supply Enhanced (PBUSE), Logistics Information Warehouse (LIW), and Property Hand Receipt.
• Reviewed and analyzed AR 710-2 policies, procedures, and regulatory guidance provided by the Army Material Command and AMC’S Director of Logistics.
• Ensure Management is kept abreast of all peculiar functions, actions, and performance metrics.
• Trained and mentored personnel on various supply systems such as PBUSE, LIW. Supply Tech, C SA LTD (Camp Arifjan, Kuwait) Jun 2006 – Jul 2007
• Received, stored, and issued ammunitions, missiles and other explosives ordnances.
• Ensured accurate maintenance status for deadline parts.
• Advised subordinates on the technical aspects of the ammunition surveillance and safety program.
• Ensure Management is kept abreast of all peculiar functions, actions, and performance metrics.
• Provided quality customer service to outside agencies,
• Processed priority order request to meet gaining unit deadline, and reviewed various listings and documents for status and accuracy.
• Ensured ammunition supply stock control and accounting records were accurate using both automated and manual procedures.
• Prepared ammunition malfunction reports ensuring the preparation and transportation of ammunition, components, and explosive were packaged and shipped IAW with company policy.
• Supervised a team of 8 employees interpreting technical data and instructing subordinates on the technical aspects of ammunitions, missiles and other explosive materiel.
Budget Technician, Dept. of the Army/GS-5, GS-7, GS-9 J ul 1992- Jun 2006
• Served as main source of budgetary information for the ASG Staff Chaplain and other various appropriated and reimbursable accounts.
• Provided up to date budgetary information through maintenance of an automated ledger.
• Applied a thorough knowledge of established guidelines and procedures and suggested alternate means of obtaining and using available funds.
• Coordinated with higher Headquarter to determine appropriate accounting classifications and to charge by object class, fiscal year, and element of resource.
• Responsible for accounts payables, accounts receivables, account reconciliation, financial record keeping for a variety of accounting support activities.
• Prepared and processed check request for utilities, membership and licenses, tuition reimbursement, travel and various vendor payments.
• Maintained the administrative files including purchase orders, vendor invoices, and purchase requisitions.
• Ensure Management is kept abreast of all peculiar functions, actions, and performance metrics. EDUCATIONAL QUALIFICATIONS
H.S. Diploma, Tinker Senior High School June 1977
University of Maryland European Campus (24 Semester hours, Accounting) PROFESSIONAL TRAINING AND CERTIFICATION
• Basic Non- Commissioned Officer Course(BNOC)
• Army War Reserve Deployment System (AWRDS)
• Standard Army Retail Supply System (SARSS)
• Logistics Information Warehouse (LIW)
• Drill Instructors Course
• Logistics Acquisition Course
• Microsoft Windows Familiarization Course
• Primary Leadership Course(PLC)
• Property Book Unit Supply and Enhancement Course (PBUSE)
• Standard Property Book System(SPBS)
PROFESSIONAL LICENSES
• Licensed Forklift operator and other material handling equipment References available on request
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