Laura Scoles
Objective: To work for an outstanding health care facility as a health assistant, where advanced skills in front desk handling will be fully utilized to obtain maximum level of efficiency of facility.
Skills: A detail oriented professional with excellent problem solving skills and strong business background in project coordination, office administration and management. Strengths include excellent interpersonal and communication skills, “can-do” attitude, highly motivated, conscientious, team player and ability to achieve demanding goals.
Summary of Qualifications
Excellent customer service, friendly, outgoing, “easy to get along with people person”
Strong interpersonal and organizational skills with a keen ability to multi-task a variety of challenges and responsibilities.
Compassionate and professional manner to dealing with visitors, patients and families
Knowledge of standard medical procedures, hygiene policies and health insurance guidelines.
Knowledge of medical terminology as well as ICD 9 and ICD 10 billing / coding.
Knowledge of insurance plans (HMO/PPO)
General administrative responsibilities include preparation of reports using various software packages and databases with compilation of information from various sources.
Comfortable with answering the phone, scheduling appointments, and checking patients in.
Software: MS Windows operating systems, Microsoft Word, WordPerfect and Excel
Typing: 80 wpm and data entry.
Professional Experience
Merchandise Associate Feb. 2017 – Current
Rambo Nursery, Gainesville, GA.
Unload racks, build displays, plant care and ordering
Stock tables and displays with merchandise while keeping garden center in order and planogram compliant.
Set up product displays or arrange merchandise on display units to promote sales.
Ensure proper signage and pricing is in place.
Special projects, as assigned.
Medical Data Entry / Admin Asst. Nov. 2015 – Feb 2017
Hiredynamics, Alpharetta, GA.
Administer essential clerical tasks like faxing, e-mail, and medical data entry
Sends and receives legal documents related to merchant contracts
Accurately performs data entry across multiple databases and systems
Responds promptly and thoroughly to all email inquiries
Completes all initial terminal profile data entry file
Files and scans all onboarding documents
Medical Chart Documentation Imaging Technician Aug 2015 – Nov 2015
IOD Corporation, Gainesville, GA.
Organize, assemble and prepare patient’s hospital medical charts, financial documents and medical pictures for completeness to prepare for electronic scanning process.
Review medical coding and billing using CPT and ICD codes.
Prepare and collect data from patient’s charts and perform data entry for document indexing
Report problems with the data.
Accurately enter information into various computer programs.
Keep sensitive customer or company information confidential.
Process prepared documents through high speed scanners and QA control of imaging.
Seasonal Production Associate Nov 2015 – Dec 2015
HoneyBaked Ham, Cumming, GA -
Prepares hams, turkeys, salads and sandwiches
Cuts hams in half and pre-cleans them
Slices, glazes and wraps hams and turkeys for display
Unloads raw goods from trucks
Inspects and maintains production equipment
Maintains and cleans production area, adhering to company safety and sanitation guidelines.
Production Associate / Admin Asst. Feb. 2014 – Aug 2015
Hiredynamics, Alpharetta, GA -
Responsible for accurate coding and abstracting of clinical information from medical records and data entry.
Perform medical coding and billing functions using CPT and ICD codes.
Assemble, file and retrieve medical charts.
Handle tasks of preparing and maintaining patient's medical charts
Perform essential clerical tasks like faxing, e-mail, and data entry
Special projects, as assigned.
Medical Front Office Assistant – Volunteer Jan. 2011 – Dec 2012
Valley View Medical Center, Dahlonega, GA.
Perform the tasks of greeting patients and scheduling appointments
Handle tasks of organizing and maintaining medical forms and office stationary required for front desk activities
Perform responsibilities of registering patients by following protocols of the organization
Responsible for checking and verifying accuracy of medical record and insurance information of patient and data entry.
Assemble, file and retrieve medical charts.
Perform essential clerical tasks like faxing, e-mail, and data entry
Medical Receptionist / Front Office - Volunteer Jan. 2010 – Dec 2011
Good Shepard Clinic, Dawsonville, GA.
Responsible for welcoming patients and checking in patients for appointments
Handle incoming calls and respond to queries in a warm and professional manner
Perform responsibilities of maintaining and updating patient's insurance and demographic information in the system
Responsible for accurate coding and abstracting of clinical information from medical records and data entry.
Analyze patient charts to research deficiencies.
Assist with collecting payments from patients by following insurance guidelines
Owner/ CEO - Commercial Cleaner Jan. 2000 – Jan 2010 Sparkles Housekeeping Service, Dawsonville, GA
Residential and business cleaning -
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Sweep, scrub, wax, and polish floors, using brooms, mops, and powered scrubbing and waxing machines.
Dust and polish furniture and equipment.
Education
Continuing Education Credits (CE) - In The Know:
Understanding Fall Risk Factors July 2016
Client Center Care July 2016
Lanier Technical College, Gainesville, GA. Aug 2012- May 2014
Dual Certificates – Medical Office & Health Care Assistant