Customer Service Representative

Dawn M. Callender, CPC

**** *. ******** ****. *********, MD. 21206

443-***-**** ac140o@r.postjobfree.com

Professional Summary

Educated, driven, and results-oriented professional seeking a career to further skills and talents with a dedicated medical coding team. Medical coder with experience in coding for various clinical specialties,

quality audits, and coding team trainer, along with excellent communication skills and attention to detail,

allow for superior work, especially in a remote work setting.

Professional Affiliations

American Academy of Professional Coders (AAPC), Member in good standing #01244559

Certified Professional Coder

Education

The Coding Trainer, Medical terminology, proficiency in coding using the ICD-9, CPT and HCPCS.

Professional coding exam preparation by a certified trainer. 9/2012-11/2012

Skills

ICD-9-CM ICD-10-CM Specialty Coding

HCPCS 3M Encoder Microsoft Office

CPT Facility Coding Gov’t contracting

Professional Experience

Langley Provider Group, Certified Coder, All outpatient clinics (Remote Position) 4/2013-Present

Code medical records for correct and complete assignment of CPT, especially evaluation

and management, CPT modifiers, and ICD-10 codes for several hospital facilities.

Trains employees, old and new, on various systems and coding procedures.

Travel to client locations as requested for training and testing purposes.

Complete required CEU’s to maintain credentialing.

Filene’s Basement, Loss Prevention Officer 1/2012-12/2012 & 4/2010-7/2011 (Store Closed)

Minimize revenue loss by apprehending shoplifters.

Conduct store audits.

Training employees on theft prevention.

Work with law enforcement to reduce lost revenue.

Papa John’s Pizza, Delivery Driver 6-/2010- 6/2013

Timely delivery of food products.

Minimize waste and expense to company.

Customer service representative.

JC Penney, Loss Prevention Officer, 7/2011-1/2012

Minimize store revenue loss by apprehending shoplifters.

Trained employees in theft prevention.

Conducted register and store audits.

Made court appearances on behalf of company.

Worked closely with law enforcement and mall security to prevent theft.

CCTV trained

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