Customer Service Representative

Profile

I am a proficient and highly customer-focused. My greatest strength is my ability to quickly assess situations and find resolutions that recognize both my employer’s need to be profitable while meeting and exceeding the client’s needs.

Professional Experience

The Magnes Group Inc. 2015 Aug. -2016 Mar.

Aviation Account Administrator

FSB Commercial Ltd. 2015 Feb.-2015 Aug.

Commercial Customer Service Representative

April Canada Inc. 2012-2014

Underwriter Commercial Property/Casualty & Professional Liability

Totten Group 2010 - 2012

Underwriter Hospitality Department

Creechurch International Underwriters 2007 - 2010

Underwriter Professional Liability for Miscellaneous and Medical Risks

AICA Services Inc. 2002 -2007

Underwriter Professional Liability for Chartered Accountants

ACE INA Insurance 2000 -2002

Bilingual Sales and Service Representative

Unum Provident 1998 -2000

Bilingual Issue Specialist for Long Term Disability

G.E.Capital 1996 -1998

Bilingual Front-Line Associate for private credit card

World Travel Protection 1994 -1996

Assistance Co-ordinator - Travel Emergency Call Centre

Reader’s Digest 1989-1993

Bilingual Customer Service Representative

Education

Certificate in Risk Management - University of Toronto, School of Continuing Studies

ALHC Associate in Life and Health Claims, International Claims Association

References

Available upon request

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