Dependable & Professional Business Analyst with experience in IT development and planning. Skilled in performing complete process life-cycle along with presenting important insights of findings in Business Development & Research.

Skills

Well versed with Cisco & PAN network setup

Strong VPN admin experience

VMWare & AD management

Outstanding presentation & analytical skills

Proficient in Windows, Mac & Linux OS

Expert in Adobe applications (Dreamweaver/

Photoshop)

Excellent documentation & compliance skills

Comfortable with Cisco VoIP setup

Great IT Support skills in troubleshooting

Hardware and Software

Statistical R Analytics, SAS, SPSS, Tableau,

SQL, Visio, project Access, HTML5, CSS, Excel with Pivot table

Work Experience

Academic Technology Support

Golden Gate University

Troubleshooting technical issues related to Active Directory users, VMWare users and also Cisco IP phone

Provided technical assistance to staff and students by performing maintenance checks every week on Fusion server

Created number of user & vendor documents related to Infrastructure enhancement

Achievements

oCisco Aironet Wi-Fi RADIUS enhancement to upgrade GGU networks

oDigital Signage setup to improve university announcements & news

oCrestron network configurations setup to route audio-video signals efficiently

Zoom and Skype documentation to enhancing features that can easily be used by staff/faculty

Part of University Strategy team to improve the Wi-Fi connectivity throughout the campus

oUsing R statistical analysis tool, presented actions to improve Wi-Fi connectivity

oUsing Regression analysis suggested best positions for Access Points mapping

Infrastructure Engineer

Golden Gate University

Built roadmaps for enhancing RCA process which helped better communicate with vendors during an outage

Drew network diagrams in MS Visio for SILO & NOC rooms with all the servers for vendors

Performed test procedures in the first place to test the effectiveness and bugs in Windows client OS

Initiated RCA procedure with detailed analysis

oInternet Outage due to incomplete failover

oWeb link crash due to improper functioning of deployed link

oRoot-Cause-Analysis process flow design

Negotiated with vendors for extension of contract an expired contract that saved the university $50,000

Updated VDI apps in Windows7 lab and podium Image, including App Installation Order

Published KB articles on installation of Mail merge patch

SSLVPN testing for CISCO remote connection setup

KB info article on updated Windows File Server Home drive and Shared drives

Updated Architectural drawing for High Availability and Site-to-Site Redundancy

Data Management Executive

Tinyowl Pvt. Ltd. (Startup)

Food menu data categorization in SQL

Mapped areas according to restaurants in the company database

Sanitization of the menu using web application and data mining techniques

Supervised a team of 6 data categorization experts for data analysis and reporting

Technical Support Associate (ITO)

Mphasis Pvt. Ltd. an HP Company (MNC)

Technical troubleshooting performed on calls and emails for IMDS organization process

Providing chemical composition logical troubleshooting steps in assistance to users on call

Follow-up with users from Singapore, United Kingdom and U.S. regarding IMDS technical issues

Single handed support through remote assistance provided to users for the last 2 months of the process since the contract was about to expire

Expertise on knowledgebase creation and search algorithms

Gained proficiency in CRM tickets and management of user data

Education

Master’s Degree in IT Management

Golden Gate University, CA, USA

Concentration in Business Data Analytics

Project - Wi-Fi heat mapping data analysis to increase overall network connectivity

Bachelor’s Degree in Computer Engineering

Atharva College of Engineering, Mumbai University – Maharashtra, India

Organized Tech-e-thon for the university in 2011

Designed affordable Solar LED triggering circuit board designs

Project - Knowledge Management System designed for knowledge distribution internal to an organization (SQL & .NET)

Microsoft PC assembly training

Web Designing certification

St. Angelo’s Institute, Mumbai – Maharashtra, India

Can design HTML5 & CSS based interactive websites

Contact this candidate