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Customer Service Sales

Location:
Phoenix, Arizona, United States
Posted:
August 31, 2017

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Andrew Doyle

Cave Creek, AZ ***** (602) ***-**** ac13uy@r.postjobfree.com

Assistant Store Manager

Areas of Emphasis: Organizational Leadership, Retail Environment, Human Resources

Assistant Store Manager with more than 14 years of leadership experience seeking a new opportunity. Extensive and diverse experience overseeing the full range of daily operations in a high volume location of an industry-leading grocery retailer. Areas of influence included Human Resources, Training, Team Development, Accounting, Customer Service, licensing and Compliance. Collaborated with Executive Leadership Team throughout the region to maintain and enhance the Trader Joe’s customer experience consumers have grown to love and expect. Dedicated leader with effective communication skills and a proven track record of success implementing processes and procedures that increase revenue, improve efficiency, reduce operating costs and create a safe environment.

Areas of Expertise

Merchandising & Store Layout

Inventory Management

Recruiting, Hiring, & On-Boarding

Strategic Planning

Licensing and Compliance

Customer Service

Sales Forecasting

Scheduling & Resource Management

Employee Coaching

Experience

CONVENIENCE FOOD SOLUTIONS LLC., Phoenix, AZ June 2017-current

Store Surveyor and Merchandising Consultant

Advised vendor and retail convenience stores in regards to product merchandising and equipment placement in expectation of increased visibility and sales.

Opened dialogue with store management to assess the demographic of the location and how with the addition of product placement, increased product ordering and equipment addition sales would be maximized.

Recorded and photographed each location to support ideas referring to efficient placement of equipment and product merchandising for maximum exposure.

Diversified experience transcending a big box food retailer to a smaller convenience store setting. Working in both environments has benefited my skills and familiarity as a Retail Manager.

TRADER JOE’S., Scottsdale, AZ April 2004 – June 2017

Assistant Store Manager

Managed multiple aspects of store operations for a high volume retail location with more than 70 employees; oversaw human resources, training and development, accounting, and customer service initiatives.

Tracked sales markers including sales per person hour, spoilage, average transaction and comparable sales percentages.

Trained store team on strategic business operations including inventory management, effective staff scheduling and charity/customer event planning.

Increased or decreased trends utilizing scheduling, employee coaching and product ordering.

Coached Team Members on exceeding customer expectations as well as fellow employee interaction by providing positive feedback, specific feedback and constructive criticism to prompt improved employee performance.

Collaborated with Store Manager and Executive team on improved processes, establishing aggressive sales markers and planning employee development.

Partnered with Human Resources on all HR functions; oversaw on-boarding and new-hire training, maintained confidential employee files, scheduled performance reviews, and created weekly schedules.

Key Accomplishments

Key member of a special management team, handpicked throughout the region tasked with all activities associated with opening a new store location; including employee onboarding, final building delivery, merchandizing and grand opening event planning.

Instrumental in growing sales-per-person-hour by 6% in the year 2014 and maintaining this marker yearly.

Increased store inventory from 99.5% to 99.8% by enacting a comprehensive and proactive stocking plan.

Subject Matter Expert (SME) in the development of a marketing plan that increased in-store average transaction 10.5%, utilizing food demonstration program, employee customer interaction, store merchandising and rotating register schedule.

Cashier/Customer Service Representative (April 2003 – April 2004)

Delivered exemplary customer service at check out and on sales floor supporting a store that is considered the gold standard amongst retail/grocery outlets.

Studied food preparation suggestions, out of stock/discontinued product alternatives, helping me to become an effective advisor to the customer. The net result was an informed, happier customer who typically increased their total purchase based on the information provided.

Built relationships with new and repeat customers that led directly to increased revenue.

Key Accomplishment

Consistently exceeded monthly goals, and was promoted to Assistant Store Manager in a previously unprecedented period of time.

Education and Computer Skills

DEVRY UNIVERSITY, Phoenix, AZ,

Associates Degree in Electronic and Computer Technology

Microsoft Office (Word, Excel, PowerPoint)



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