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Customer Service Manager

Glendora, California, United States
August 31, 2017

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Lorraine Ganske

**** * ******** *** # ***

Glendora, CA 91740


You will find that I am a versatile, reliable, hard working, energetic person and can work without supervision. I, also, enjoy the challenge of working as a team member to get the job done on time. I am available for employment and desire to gain more hands on experience. I am available for an interview at your convenience.


Acratech, Inc. ( Pomona, CA ) January 2009 – Sept 2015

Shipping and Receiving Clerk

Received, invoiced, processed orders, customer service - helping to answer customer emails in connection with camera accessory sales, orders, and processed RMA's. I prepared orders for shipping with UPS, USPS, Fedex, and DHL - Domestic and International. Cleaned, visually inspected, and packaged parts to be put into inventory. Kept inventory and price lists on completed accessories.

Nationwide Auto Auction ( El Monte, CA ) January 2007 – April 2008 General Office/Auto Titling (Retail)

Processed all paperwork in connection with the Retail side of the Auction, including title transfers processed through DMV. Also, worked the A/R, received the payments, posted and balanced accounts, prepared bank deposits and took deposits to the bank.

Don-A-Vee Chrysler Jeep ( Placentia, CA ) June 2006 – January 2007

General Office/ Title/Wholesales

General Manager: Dan Rowean 714-***-****

Processed all paper in connection with sales of new and used vehicles, including titles transfers through DMV. Processed payments paid and canceled insurance binders and service contracts and kept up the inventory files

Experience with Reynolds & Reynolds. Relief Receptionist.

Crown Valley Precision( Baldwin Park, CA ) June 2005 – June 2006

Outside Processing Manager

Supervisor: Erica Martinez 626-***-****

Handled all aspects for purchasing materials and outside services. Inspected material and material certs, counted and packed parts and performed hardness tests on material. Responsible for shipping and receiving. Inventory control and followed up regarding the parts shipment timetable.

California Driving School ( Monterey Park, CA ) March 2000 – May 2005

Driving Instructor

Supervisor: Pablo Ochoa 800-***-****

Taught and evaluated students regarding State of California Driving Exam, both written and behind-the-wheel. Responsible for company vehicle and maintained student records. Specialization: physically handicapped students.

Accu-Rite Precision Products ( Pasadena, CA ) May 1988 – January 2000

Co-Owner/Office Manager

Worked in family-owned business with husband. Handled Accounts Payable and Receivable (including sales taxes, payroll and State and Federal taxes, purchasing, inventory control, purchasing material and outside services,shipping and receiving.


Carl Betty or Pablo Ochoa

California Driving School


Robin Russek

Rancho Glendora Mobile Villas Social Committe


Marty Mc Riley


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