Information Technology Specialist

RANDY GRASER

**** **** ****** ******, *********, PA 18018 610-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Information Technology Specialist / Computer Technician with decades of experience developing, procuring, configuring, installing and maintaining the hardware, software, user profile and protocol administration, within the desktop environments of cabled and wireless networks, computers, printers, and peripherals, providing seasoned professional support and account administration for corporate users, databases and servers. Electronics Engineering Technician who is dedicated, eager, driven, creative and personable, with 22 years in computer maintenance and repair, entrusted to the pursuit and continued development of advanced knowledge of digital electronics, data, and computer systems. With extensive experience, training, certification, and resource management supporting brand- name computer and printer hardware, software, and applications, I can provide a well-rounded veteran of customer support, with a continuous record of advancement and achievement. I seek a technically challenging and fulfilling role, independently, or as a team member, offering opportunities for long-term professional growth and development in Information and Electronic Technologies. SKILLS

Desktop / Laptop / Kiosk

Detail-oriented

Component Repair / Installation Self-motivated

Operating Systems / Software Focused, challengeable Database / Libraries Innovative thinker, creative

Anti-virus / Data Security Personable, end-user support Internet / Firewall / Proxy Team-wise or independent Routing Protocols HIPAA Compliance

Virtual Machines and Environments Procurement / Inventory Mobile Devices Updates / Upgrades

WORK HISTORY

PC Specialist 09/2003 to 01/2017

Cedarbrook Nursing Homes -Allentown, PA 610-***-**** Maintained maximum uptime on company networks through careful and preventative maintenance. Resolved virus, malware, and security issues with a high success rate and timely resolution. Set up equipment for approximately 450 users, including installing cables and hardware. Installed software and operating systems on hundreds of company computers. Set up and configured hardware and software on company equipment. Maintained accurate hardware and software inventories. Restored data, operating systems, files, documents and drivers. Built and repaired Gateway, Dell and Hewlett-Packard computers. Trained both internal and off-site users in repairing and resolving recurring issues. Resolved PC and Infrastructure hardware and software, printing, installation, word processing, email, application and operating systems issues, for nursing units and business offices Repaired and replaced hardware, including all computer, printer, scanner, and display components Installed system software, including Microsoft Windows OS, versions XT, 7, 8, and 10. Ordered necessary supplies and parts to repair malfunctioning hardware. Technical Liaison for in-house users and guests, and visiting contractors and vendors RANDY GRASER

1016 West Market Street, Bethlehem, PA 18018 610-***-**** *********@*****.*** WORK HISTORY

Optoelectronics Manufacturing Technician 11/2002 to 05/2003 Agere Electronics – Brienigsville, PA

Agere was the world's No. 1 maker of equipment for fiber-optic networks, using lasers to turn voice and data into beams of light that travel over tiny strands of glass fiber. As an IEEE union employee, I learned the processes involved, and aided in the manufacture of hi- speed optic modulators, the interface of optic and digital data, working directly with the engineers. Computer and Network Technician, 10/2000 to 06/2002 H & R Block – Allentown, PA

Constructed, configured, updated, repaired, and supported sixteen proprietary networks of tax preparation offices and stations across the Lehigh Valley. Data base management and FTP transfers to IRS and other government agencies, CAT5 and PBX cabling. Working alone, in a salaried position, I scheduled off-hours data transfers and database maintenance, equipment upgrades and replacements. Provided end-user support of all processes, equipment, and connections. Senior Service Engineer

Microage / Datasys Technologies – Coplay, PA 2/1996 to 10/1999 President: Ed Eichenwald

Headed the service technician team. On-site service. HP Plotter contracted services. Cellular One Mobile Communications St. Luke’s Hospital Victaulic International Kraft Foods Sacred Heart Hospital Muhlenberg Hospital Grandview Hospital Stroh’s Brewery Lafarge Corporation Contracted Computer and IT Support Specialist

Aerotech Data Services Group – Wayne, PA 5/1994 to 2/1996 Contracts Managers: Dave Kitchen \ Laura Vensel

On-site repair and technical support, network maintenance and upgrades, point-of-sale registers and receipt printers, overnight complete office network and computer changeovers. Air Products and Chemicals, Trexlertown, PA Harris Semiconductor, Mountaintop, PA Computer Warehouse, Whitehall, PA Congoleum Corporation, Trenton, NJ Rodale Press, Emmaus, PA The Vanguard Group, Malvern, PA Electronic Amusements Technician

League Enterprises Inc. – Whitehall, PA 6/1993 TO 11/1994 Turczyn Vending – Allentown, PA 10/1992 TO 6/1993

Shop Steward: Matthew Shelly

Repair and Build Tech, transport and placement of electronic amusements, games, juke boxes, vending machines, and closed-circuit video to a multitude of Lehigh Valley businesses. Computer Technologist, Apprentice Radio Engineer

Mantissa Computer Systems – Bethlehem, PA 8/1991 to 10/1995 President/CFO: Sam Hoanzl Vice-Pres/Manager: David Hoanzl Build Technician of custom-built computers. Computer repair services to contracted and walk-in customers. Radio station engineering, field strength monitoring, upgrades and repairs. RANDY GRASER

1016 West Market Street, Bethlehem, PA 18018 610-***-**** *********@*****.*** WORK HISTORY

Senior Service Technician/Service Center Manager

General Computer Center- Whitehall, PA 10/1989 to 6/1991 Center Manager: Tom Male

Provided computer services to contracted and walk-in customers. Supervised technical team and service office. Build Tech for Cardinal computers, General Computer’s brand. Computer Technician

Entre Computer Center - Allentown 4/1988 to 11/1999 Service Manager: Ray Pitotti

IBM computer Technician to contracted corporate entities. EDUCATION

Bachelor of Science, Electronic Engineering Technology February 1985 DeVry Institute of Technology

Columbus, OH 43209

Curriculum highlights include: control devices, network synthesis, communications, digital control logic, microprocessor systems, advanced calculus, LaPlace Transforms, and electronic drafting. Training in programming languages includes: Basic, Fortran, Pascal, and Assembly and Machine codes. Acquired skills include the ability to maintain standards of advancement in applicable sciences, electronics, physics, and other higher order mathematics. I have learned to be able to comprehend, and explain complex processes and theories. I can design, construct, implement, and control a wide range of electronic devices and circuitry. I learned the discipline and planning necessary for success, while personally financing my higher education. High School Diploma June 1978

Northampton Area Senior High School

Northampton, PA 18067

I graduated with a diploma for completion of the College Preparatory Program. Needing only one credit, in my senior year, to graduate from high school, I chose to concentrate on mathematics and science electives to better prepare for a career in either math or electronics. I was involved in the Jazz Ensemble and Theatre Arts while working evenings as a Guitar Instructor.

Certifications: A+, IBM, Epson, HP, Dell, Gateway, Lexmark, Packard-Bell, Genicom, Toshiba, Ricoh, Canon, Apple, Asus, Lanier, Lenovo, Compaq, Panasonic. Currently training in Microsoft Server 2012. Health: Excellent, no restrictions.

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