JEREMIAH S. ROYCE

**** * ***** *** • Broomfield, Colorado 80020

ac13qc@r.postjobfree.com • 303-***-****

INFORMATION TECHNOLOGY PROFESSIONAL

Accomplished Hardware/Software Professional, Technician and IT solutions expert with extensive experience supporting platforms, in a 24x7 heterogeneous environment with 99.9% required uptime. Continually exceed internal and external customer expectations. IT Professional with over 20 years of combined experience across multiple positions and organizations.

CORE COMPETENCIES

•Technical Expertise

•Troubleshooting skills

• Innovative Problem Solving

•Customer focused

• Industry Knowledge

•Relationship Building

PROFESSIONAL EXPERIENCE

Noodles & Company – Broomfield, Colorado 2015-2017

A fast-casual restaurant headquartered in Broomfield, Colorado, that offers international and American noodle dishes

Systems Administrator - (2016-2017)

Deployed, trained and administrated new security software including Cylance, Crowdstrike and LogRhthym

Increased stability of network by migrating over 380 restaurants to a new service provider.

Provided 3 tier support to the IT support desk and IT escalations.

Monitor and diagnose operating system problems, and resolve issues to maintain SLA.

Monthly patching of all servers within the network.

Deploy software to the environment.

IT Support Technician - (2015-2016)

Provided 1st level support for the staff including research and resolution for technical problems. Serve as the primary contact for solving, assigning, and escalating tickets properly to 2nd tier support as needed.

Maintain, troubleshoot and repair technical infrastructure including: desktop and server hardware, operation systems, applications and office systems.

Staples (formally Corporate Express) – Broomfield, Colorado 2007-2015

World’s largest office product company; with $27 billion in sales Staples severs businesses of all sizes and customers in 27 countries in North and South America, Europe, and Asia

Associate Technician - Platform (2010-2015)

Monitor and diagnose operating system problems, and follow established procedures to resolve those issues.

Support a heterogeneous network.

Computer Operator II (2007-2010)

Identify system malfunctions and initiate corrective actions to maintain schedules and protect the integrity of the production system.

Daily interaction with departmental, cross-functional peers, managers and internal customers.

Install systems – including power, network, and admin port

POLYCOM, INC. – Westminster, Colorado 2005-2007

A company delivering end-to-end applications for voice, video, data, and the web.

Technical Account Representative

Resolved and prevented technical issues on customer’s production systems.

Hardware and software troubleshooting.

Continued…

Jeremiah S. Royce • Page 2

BVRP Software – Broomfield, Colorado 2003-2004

Renowned publisher of communication software

Quality Assurance Test Technician

Tested both software and hardware.

Executed test plans, procedures and test cases.

Conducted system and regression level testing.

Voyant – Westminster, Colorado 2002

A leading international manufacturing of audio conferencing platforms

Quality Assurance Test Technician

Executed test plans, procedures and test cases.

Conducted system and regression level testing.

Global Crossing – Westminster, Colorado

NASDAQ-traded telecommunications provider

1994-2001

CNOC Technician

Field Operations Technician

Network Installation Technician

Technical Support Technician

Multi-Media Conferencing Operator

Conferencing Operator

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