SUMMARY

Help customers with active directory, networking, software, and Microsoft application. Used VMWare software purposes, used Ubuntu and other Linux operating systems, as well as Windows operating systems for projects. Appreciation for teamwork, motivation, and flexibility. Customer service skills, organizational and prioritization abilities. Exceptional communication and management skills, with a drive for excellence.

DUNWOODY PROJECT

Configure and troubleshoot primary services in networking environment

Virtual machines for hardware and software purposes for class projects

Configure and administer directory service systems

Configure basic network server file systems

Configure and troubleshoot routing and switching protocols

SKILLS & ABILITIES

oRouting and Switching on Cisco

oCisco Unity

oUbuntu

oActive Directory

oMicrosoft Applications

oCisco IP Phone Troubleshooting

oTerminal troubleshooting

oHardware and software troubleshooting

oPort Activation

oVPN access and permission

EXPERIENCE

Hexaware Technology / 5775 Peachtree Dunwoody Rd January 2017 - Present

IT Service Desk

Used ServiceNow ticketing application to assist employees

Troubleshooting printers, active directory, and windows application

Troubleshooting IPad issues

Fannie Mae / 11600 American Dream Way, Reston, VA January 2017

Internal Tech Registration Analyst

Using PeopleSoft STAT for provisioning and de-provisioning

Free Geek / 2537 25th Ave S, Minneapolis, MN October 2015 – May 2016

Internship

Troubleshoot computers, managed hardware

Fixing internet connection issues

Troubleshooting servers and router, relying on the IOS Model