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Technical Support Engineer

Greensboro, North Carolina, United States
August 31, 2017

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**** ***** *****, ***********, ** 27358 (C) 336-***-****

Professional Summary

Experienced results-driven Information Systems Professional with 20 years of experience with the ability

to quickly master new technologies, direct IT projects from inception to execution, strategically

allocate resources and delegate tasks to achieve on-time, on-budget delivery, as well as

implementing new procedures and technologies to strengthen security posture, enhance operational

efficiency, and control costs.


Active Directory Management Business Continuity

Exchange Infrastructure LAN and WAN Management

Systems Hardening & Security Data Center Virtualization

Business Process Improvement Cloud Computing

Change Management VoIP Infrastructure

PowerShell Scripting Vulnerability Management

Work History

Owner/IT Consultant Feb 2010 - Current

Nusskern Consulting LLC Kernersville, NC

Designed and deployed Web Application for a manufacturing company that allowed them to

leverage Lean Six Sigma practices which helped improve their manufacturing processes and

reduce cost

Designed and implemented a successful multiphase migration project which included the

consolidation of 25 physical Servers to virtual instances using VMware vSphere infrastructure,

resulting in improved efficiency, functionality, security, and reducing operating costs

Provide remote systems management, diagnosis, troubleshooting and support services to

corporate clients

Install, configure and administer Windows server environments including Active Directory, Internet

Information Services, SQL Server, Exchange and DNS Management

Work with corporate clients on creating and administrating Business Continuity plans

Responsible for writing system documentation, process and change control procedures, and

implementation sign off procedures

Systems Administrator/Systems Engineer Mar 2005 - Feb 2010

Mann Conroy Eisenberg & Associates, LLC Greensboro, NC

Designed, implemented and administered a highly managed Windows Server 2003 infrastructure

in an effort to reduce the cost of managing a diverse set of business needs by delivering a

consistent computing environment

Managed messaging environment with Exchange Server 2003/2007 & Blackberry servers in various


Responsible for creating and implementing Disaster and Recovery standards for Network


Configured, deployed and maintained all networking devices and infrastructure across all sites

including switches, routers and firewalls.

Senior Systems Engineer Jan 2003 - Feb 2005

Inphaze, LLC Greensboro, NC

Maintained and administered computer networks and environments

Performed telecommunication and networking business evaluations.

Installed, maintained and supported VoIP applications.

Identified and solved technical issues with a variety of diagnostic tools.

Prepared, distributed and presented weekly project status reports to senior-level business

executives and vendors

IT Operations Manager Feb 1999 - Jan 2003

Polaris Systems Inc. Greensboro, NC

Translated business goals, feature concepts and customer needs into prioritized product

requirements and use cases.

Made recommendations and developed technical design for new application features.

Oversaw implementation of application developments.

Oversaw the daily performance of computer systems.

Technical Support Specialist Feb 1998 - Feb 1999

Inacom Information Systems Greensboro, NC

Managed call flow and responded to technical support needs of customers.

Evaluated and responded to incoming sales leads and requests for technical support assistance.

Installed software, modified and repaired hardware and resolved technical issues.


Associate of Applied Science: Computer Technology

ECPI University Greensboro, NC

4.0 GPA / Phi Theta Kappa President

Associate of Applied Science: Law Enforcement

Guilford Technical Community College Greensboro, NC

3.71 GPA / Phi Theta Kappa


A+ Certified Service Technician -Nov 1998 – Present License COMP10075924

Microsoft Certified Professional -Sep 1999 – Present License A504-9012

Microsoft Certified Systems Engineer - May 2002 – Present License A504-9011

Network+ Certified Professional - Feb 2003 – Present License COMP10075924

Security+ Certified Professional - Aug 2017– Present License COMP10075924

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