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Customer Service Representative

Rocky Mount, North Carolina, United States
August 31, 2017

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**** *********** **** *****, ***** Mount N.C. 27803


**** *********** **** *****


Merck Pharmaceutical, Wilson, NC April 2016- August 2017

Able to perform task including challenges, setup, cleaning and operating of equipment such as the multi-bander, ink jet and mettler, wafer seal, and Alloyd.

Familiar with the process of cu/co regarding phase 20 and phase 30 in the pi sheet.

Examine products to detect defects, product damage, or other visual quality problems.

Verify accuracy of critical information and complete required documentation for product run.

Able to perform accountability for Zepatir, as well as electronically for Fosamax and Januvia.

SAP certified.

West\Alorica 1974 Stone Rose Dr, Rocky Mount, NC 27803

Customer Service Representative February 2015- April 2016

Responsible for activating customers cable and internet with sending signals out to their devices.

Responsible for taking over the phone payments toward customers bills involving their cable and internet packages.

Also responsible for completing tasks such as setting up truck roll calls\technicians to go out to the homes of customers who are having trouble with setting up equipment or who are simply having a hard time with receiving signals successfully.

Manpower-Rocky Mount Engine Plant 9377 U.S. Hwy 301 North Whitakers, NC 27891

Assembly Line Technician January 2014- January 2015

Inspect, clean, and monitor engines as they arrive at my work station on chain carriers.

Install Starters onto engines using overhead tools for support.

Install Alternators onto engines as they arrive at work station as needed.

Vacuum out excessive oil from engines whenever they were too full and running over with extras.

Responsible for installing fan pulleys onto engines for the next station to do required work.

Hospira 4285 N. Wesleyan Blvd

Production Operator April 2012 – July 2012

Perform inspection on IV bags coming down the machine while placing them on the turntable all at once.

Work within a team of three to perform our job thoroughly.

Change out ink rolls when ink print becomes too light on the bags.

Stand for a total of 30 minutes doing the necessary floor work such as sweeping, filling caps, and dumping out garbage.


Pitney Bowes - Exceptional skills in metering certified mail letters.

Very familiar with changing out the ink cartridges needed to print on the envelopes.icrosoft Word

Microsoft Spreadsheet

Microsoft Powerpoint


North Carolina Central University

-Business Management 2014

Rocky Mount High School 2010


Available upon request

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