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Customer Service Technical Support

Bentonville, Arkansas, 72712, United States
August 31, 2017

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Byron Morgan 860-***-****

**** ** ****** ***** ****, Bentonville, AR, 72712

Enterprise Skills

Windows Server 2003-2008-2012r2, Red Hat Enterprise, CentOS, IBM-AIX, HP-UX, Windows 10 Enterprise, Windows 7 Enterprise, Microsoft Hyper V Core Server, Hyper V Server Manager, VMWare ESXi, VMWare DCUI, VMWare SSH Console, Exchange Server 2007, AD, DNS and IPAM, Enterprise Storage, SSH, SFTP/FTP, Node.js Development, Git Bash, Enterprise Backup Solutions, MS Office 365 Applications, SSH Network Administration, Print Management


High School: Shawnee Mission Christian School – Westwood, Kansas 2004 GPA: 3.9

College: Independence Community College – Computer Science 2005-2006

Job Experience

Server Operations (Jul 2016 – Present)

Walmart - (Home Office)

805 Moberly Ln, Bentonville, AR 72716

Supports all Walmart Home Office and Distribution Center Server Infrastructure and Applications – Windows Server 2003, 2008, 2012 r2 Red Hat Enterprise, CentOS, HP-UX, IBM-AIX Storage IPAM DNS Print Management 200+ Walmart Applications Mobile Device VMware vCenter VMware SSH Console VMware ESXi Host Advanced Troubleshooting

Network Support – SSH Cisco Network Device Support Troubleshoot to Resolution

System Administrator (Jul 2014 – Jan 2016)

HESCO (Hartford Electric Supply Company) - Electrical Supply & Industrial Automation Solutions

Rocky Hill, Connecticut, 06067

Support 70 Client & End Users – VOIP Phone Systems Lenovo, Dell, HP Workstations & Laptops iPhone Print Management Troubleshooting

Systems Engineer – Windows Server 2003, 2008, 2012 r2 Active Directory Users & Groups Administration Red Hat Enterprise Storage & Backup Exchange 2007 Server & Email Administration IIS DNS & IPAM SharePoint Troubleshoot, Root Cause Analysis, Remediation Planning

Network & Security Administration – Firewall Antivirus Cybersecurity Multi-Building Tunnel Security Door Badge & Biometrics Security Systems

Desktop & Application Support Technician (Nov 2011 – Jul 2014)

Chubb Specialty Insurance (Vendor Contract with IBM) - Property & Casualty Insurer

82 Hopmeadow St, Weatogue, Connecticut, 06089

Support 900 Clients, End Users, Remote End Users – WinXP Win7 Migration & Imaging SCCM Application Package Deployment SQL DB Install & Configure Cisco VPN Support

Print Management – Lexmark, HP, Canon Printer Maintenance Driver Configuration Hardware Part Replacements & Part Exchange

Resident PC Technician & Sales Associates (Sep 2010 – June 2011)


965 Loucks Street (Rt. 30), York, PA, 17404

PC Technician – PC Software and Hardware Troubleshooting Windows XP, Win7 Install & Configure Application Installation & Configuration Backup Services Technical Support Printer Hardware Support

Sales Associate – Customer Service Sell Products with Extended Coverage & Attachments

Customer Service Representative & L1 SQL DB Support (Nov 2008 – Jul 2010)

Intergis LLC (Fleet GPS & Tracking Software Company)

59 Field St, Torrington, Connecticut, 06790 – Permanently closed

Help Desk Technician – Level 1 SQL Troubleshooting Query for DB Locks Install & Configure SQL Server SQL DB Backup Technical Support

Customer Service – Took calls Documented Assigned tickets to appropriate team

Business Machines Manager & Resident PC Technician (Jun 2007 – Nov 2008)


15 S Main St, Torrington, CT, 06790

PC Technician – PC Software and Hardware Troubleshooting Windows XP, Win7 Install & Configure Application Installation & Configuration Backup Services Technical Support Printer Hardware Support

Management – Key Holding Responsibility Asset & High-dollar Protection Register Overrides

Manager & Shop Technician (Feb 2005 – Jun 2007)

MikroWare - (Computer Sales & Repair Shop)

3159 W Main St, Independence, KS, 67301

Manager Responsibilities – Perform Financial Duties Open & Close Shop House calls Documentation & Troubleshooting with team

PC Technician – Install, Troubleshoot, Configure Software Applications and Hardware Components Build PC Systems Printer Support At-home PC & Printer support Phone Technical Support

Byron Morgan 860-***-****

5305 SW Cherry Creek Road, Bentonville, AR, 72712

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