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Customer Service Manager

Location:
Los Angeles, California, United States
Salary:
96000/year
Posted:
August 31, 2017

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Kimin Shin

Anaheim Hills, California 92808

(714) ***.**** • ac13oq@r.postjobfree.com • LinkedIn

Technically sophisticated engineering professional with extensive experience with switching, routing, firewall, security, VPN, wireless, and network management systems across a wide range of complex architectures, platforms, and mediums QUALIFICATIONS PROFILE

Track record of performance implementing technology strategies to accomplish the company’s overall business strategy and ensure that outcomes meet expectations. Display remarkable skills in implementing all IT related policies and procedures, including those for architecture, security, disaster recovery, compliance, standards and customer service protocol.

Expertise in creating repeatable, reliable, scalable network architectures, with fault tolerance, performance tuning, monitoring systems, statistics/metrics collection, and disaster recovery. Provide organizational leadership during system changes, upgrades, installations, conversions and data maintenance.

Strong Knowledge of Host/Network Vulnerabilities, Exploits, Attacks, Firewalls, VPN. Exposure to Security tools, Risk Analysis, and Management.

Skilled team leader and trainer with a track record of directing direct multiple tasks effectively to ensure on target completion of all deliverables. Outstanding interpersonal and communication strengths leveraged to train users, troubleshoot system issues, and ensure total client satisfaction. TECHNICAL PROFICIENCIES

Network System: Cisco Router and Switches, Extreme, Entrasys, 3Com, Comworks and Nortel, Axerra Networks

Security System: Cisco ASA, Tipping point, IPS, etc. Networking Technologies: TCP/IP, LAN, WAN, WLAN (IEEE 802.11a,b,g) ICT, IOT, Pseudo Wire Professional Experience

Korea Telecom America, Los Angeles, CA

Deputy Director of Technical Consulting (2014 - Present) Provide hands-on oversight to daily operations of NOC (Network Operation Center) / DC (Data Center) in LA, Palo Alto, Seattle, and NY. Support customers and deal with Tier 1 carriers and DCs in USA, such as ATT, Verizon, Level3, CenturyLink, Equinix, and Coresite.

Lead the solution design and implementation aspects of ICT/network ensuring high quality, integrated solutions within constraints of time and budget.

Analyze business needs to help ensure network solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen.

Perform assessment, planning, designing, and implementing of Network and Security solutions including high availability, routing/switching, security policies, and address translation. Komas USA, Inc., Anaheim, CA

Founder/CEO/President (2010 - 2012)

Established and managed the overall operations of a wholesale sports goods store, including business development, finance, product development, formation of strategic partnerships, hiring, training, and supervising staff. Kimin Shin

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Successfully grew start-up organization from concept through product design, strategic marketing, and sales.

Managed in a fiscally sound manner, overseeing all financial operations and budget processes.

Coordinated market research, forecasting, budgeting, personnel management, staffing, professional development, product branding, and all other administrative processes. AllLayer, Seoul Korea

CTO/Sr. Network Engineer (2003 - 2010)

Instrumental as an integral member of the executive leadership team overseeing all aspects of AllLayer's technology strategy, systems, and processes. Established Contract Distributor partnership with Axerra Networks (Mar 2003)-Pseudo- Wire solution, Infoblox Inc. (Feb 2006)-Secured DNS/DHCP solution, and with ConSentry Networks (Mar 2006)-Secure Switch and NAC solution.

Provided hands-on oversight to Software Security Design, Intrusion Detection, IDS/IPS Architectures, Security policies, Signatures, Vulnerability assessments, Security Incident Response, and Penetration and Automated Testing.

Implemented Network System (Router and Switches) and VOIP systems as well as Firewall, Packet Filter, Event Filter Rules, and IDS/IPS Signatures.

Managed and continually improved the technical infrastructure necessary to support a wide variety of business systems.

Strategically troubleshoot Data, Network, and VoIP telecom connectivity issues. Earlier Career

Country Manager/Technical Consultant-Korea: Axerra Networks, Boston, MA (2006 - 2007) Top Manager and Network/Network Security Engineer: KDC Co., Ltd., Seoul, Korea ( 2001– Dec 2002) Project Manager and Network Engineer: Insung Information Co., Ltd., Seoul, Korea (1997 - 2001) Analyst & Programmer, IT Dept.: Financial Supervisory Service, Seoul, Korea (1993 -1994) Education and Credentials

California University of Management and Science, Anaheim CA, Undergrad Master of Business Administration

California University of Management and Science, Anaheim CA Master of Science in Sports Management

Dongguk University, Seoul Korea

Bachelor in Management Information System

Certifications

Certified Information Systems Security Professional CISSP: #113535 Expired Certificate of Cisco Internetworking Expert: CCIE #7365, CISCO Expired



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