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Engineer Manager

Acton, Massachusetts, United States
August 31, 2017

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Venkat Musku (US Citizen)

QA Lead/QA Manager/QC Administrator



Over sixteen years of experience as a QA Lead/Manager/QC Administrator involved in Manual and Automation testing. Designing Test Plans, Test cases and Test scripts with Selenium, UFT, Quality Center/ALM, LoadRunner, Rational Products (Rational Functional Test, Rational Manual Test, Rational Requisite Pro, Rational Visual Test, Clearcase, ClearQuest) Segue Products (Silk Test, Silk Radar), SoapUI, Lotus Notes, Jira and well versed in Client/Server, Web, Mobile and Unix testing in a multi-tier environment. Telecom Billing System, Retailing services, Financial Banking (CapitalOne, S1), Health insurance, Clinical trials, Payroll, CRM and e-Commerce verticals.


-B.S (Electronics & Communication) – June, 1991

-Oracle and Core Java Training


Clarks Shoes - 4/17 - Present

Waltham, MA

Role : QA Lead

Clark Shoes is the market leader in designer shoes selling 107 shoes per minute across 40 countries worldwide.

-As a QA lead responsible for Quality of the product for testing clarks shoes eCommerce website in B2C and B2B world for North America.

-Responsible for QA process, QA deliverables in SIT phase with offshore Accenture team and UAT phase with Business stake holders.

-Used Agile/Kanban board with backlogs, sprint releases, estimating

story points, followed agile process and attended daily standup meetings.

-Responsible for smoke testing using selenium automation tool.

-Used Sap-Hybris cockpits (CMS/Product/HMC/HAC) for changing SAP attributes on staging and syncing with live panganea.

-Tested various eCommerce components as email marketing, SEO, Social Media, UI and Content for 1400 products.

-Generated and recharged Giftcards at HMC cockpit with amount.

-Evaluated UFT and Selenium Tools and used wiki for maintaining Mobile, Browsers, o/s information for releases.

-Used Jira, Zephyr for defect and test management at IST, UAT environments.

-Used Oracle(Maximizer) for A/B testing and Bronto for email marketing and Agileone(CRM) to check recommended shoes

-Used Coupon codes, Credit cards and Gift Cards, shopping bag during end to end eCommerce testing.

-Used various browsers at Desktop, tablets, mobile devices for QA testing.

Environment: SAP Hybris (CMS, HMC, CS, Product Cockpit), Java, Maximizer, Bronto, Agileone(CRM), Selenium, Jira, Zephyr, SourceTree, Cucumber

Union Bank - California - 2/17 – 4/17

Role: QA Lead (Remote - Contract)

Union Bank is a financial institution which provides corporate and personal banking services.

-Involved in reviewing the FRD, SIT Testplan, Defect triage meetings,

Resource management, daily testexecution and defect reports.

-Provide testdata, reviewed testcases and test production change controls functionality and escalated defects to vendor (ACI Worldwide) thru salesforce case management.

-Import testcases, create testsuites for regression and new functionality in ALM. Synchronise Salesforce case management with ALM defects for the ACH, IR, Wire Transfer and SAM Applications.

-Configured the SAM application for dual approval, and create various users with different entitlements (web user, web admin) and apply the filters on SAM to check various payments(Information Reporting, ACH).

-Participate in defect triage meetings with developers, stake holders and ACI world wide on daily and weekly basis to resolve the issues.

-Prepared BRD traceability matrix and defects-testcases matrix.

-Prepared release documentation for every release with defects, known issues, Help documentation, Software updates.

-Coordinated with Developers, BA and other integration teams.

Environment – Java, Oracle 10i, MQ-series, ALM-11x

AniInfoSoft Inc - 03/14 – 1/17

Groton, MA

QA Manager

Clients:, Pizza, College Portals, Grocery Stores,

Salon, Furniture, Restaurant, Wine & Spirits, Lotto Lottery,

Payroll, Professional websites, Portals, Quiz application for schools.

AniInfoSoft is an IT company specialized in Web designing, Mobile Apps and Provide Custom Software Solutions.

-Responsible for designing testconditions, testplan, testcases, execution and entering defects for web and mobile applications using HP-ALM.

-Responsible for Cross Browser testing on PC, Mac, Mobile devices (Ipad, Iphone and android) and multiple O/S.

-Created Regression Automation scripts using UFT.

-Responsible for Customer Setup, Billing, Payments in eCommerce and Portal applications.

-Responsible for Setting up offshore team and Procurement of Software, Hardware for multiple teams.

-Responsible for daily sprint meetings with offshore team (designers, developers, QA, Sales, Content analyst for multiple clients)

-Responsible for evaluation of tools – UFT vs Selenium IDE

-Responsible for Client documentation of various websites, mobile apps which includes presenting prototypes and closing client deals.

-Responsible for resource planning, project milestones, risk, budget and delivery a quality product for each client (team of 5 resources).

-Responsible for content proof reading and demonstration of application prototypes/websites to clients.

-Involved in creating banners, flyers, website prototypes and build application forms using Microsoft Infopath, publisher, WIX, word press, shopify and used MySQL as a database.

-Used Bluehost cPanel for configuring, hosting and maintaining websites.

-Created selenium IDE scripts for web based applications.

-Tested Clover POS system for Restaurant and compared pricing with menu displayed on website.

-Tested soap protocols for web service, static, responsive and Mobile apps.

-Tested Integration of MailChimp with Prosper works (CRM).

Environment: Java, MySQL, HTML5, QTP/UFT, ALM, Selenium(IDE), Microsoft Publisher/InfoPath, PHP, WIX, Shopify, Apache Tomcat

Skillsoft - 05/11 - 03/14

Nashua, NH

Role: Lead QA Analyst

-Responsible for restoring client DB, Upgrading DB, backing up DB applying FE and Backend patches and checking various FE, BE, Upgrade, ETL and installation logs and escalating to development.

-Managed support and QA resources in India, UK and china (team of 14).

-Responsible for designing testcases, testing defects, reporting defects, allocating resources and responsible for patch releases.

-Used BCS as SOAP webservices for creating users/groups/courses and retrieving the direct data from the skillport.

-Used SoapUI tool for testing webservices and QTP for regression testing.

-Used SQL Server widely for checking the data during testing.

-Used Mobile, IPad, and IPhone to test the web applications.

-Widely touch all applications around skillport as part of patch team supporting and testing patches for all client databases.

Environment: SqlServer 2008, .NET, XML, SSIS/SSRS, Tomcat, Sharepoint

S1 Corporation - 07/05 - 02/11


Role: QA Lead


Responsible for preparing Testplans, Testconditions, Testcases and Testsuites and used Jira/Lotus Notes for defect tracking.

Responsible for reviewing the FRD and common requirements.

Responsible for sanity, screen spec, functional and regression testing.

As a lead, allocated resources, assigned tasks, mentored QA testers during each testing phase for consumer loans. Interacted with Level-2/3 Support to assist in testing and troubleshooting the client problems.

Used Agile and Waterfall methodologies for different projects.

Responsible for estimating, testing change controls and supporting production issues and used Quality Center as test management.

Trained BA and other team members in using the AMD, Consumer vehicle loans, Auto Quote Credit card, application and Electronic Flow of Funds between Mutual Funds to Loans and Loans to Life Insurance applications in CA and Staging environments.

Trained junior testers in group as how to export the testcases using Quality Center and prepared training manuals for end users.

Implemented and provided solutions to QA team in using the Rational Manual Test tool for migrating testcases from excel sheet into RMT Tool. Used Import test document feature which provided the State Farm in reducing 40% time for migrating testcases. Used data pools, keywords, groups and testsuites.

Built Automation Scripts using Rational Functional Test for HELOC, HELON applications.

Built Automation scripts using Winrunner9.0 and QTP10.0 for Evault, Mutual Funds and Consumer Loans applications.

Responsible for ACH, Wire Transfer testing in S1 corporate banking apps

Created domestic and international wire repetitive and non-repetitive Wire/ACH/EFT payments in corporate banking. Exported domestic and international wired payments and tested various Statuses (pending, approved, Cancelled) and validated at Transaction Search Screen. Used SWIFT Protol during the wire transfers.


Java, DB2, WebSphere,Winrunner,QTP,RFT,RMT,ClearQuest,ClearCase, Lotus Notes, Jira, CQTM, .NET, SharePoint, DB2

OneSource Information Services - 01/05 - 07/05


Senior QA Engineer


Responsible for writing testplans, testcases and reporting defects.

and designing automation scripts using winrunner and QTP6.5.

Worked on Content Search Applications of InfoUSA (uploaded from Reuters, Thompsons and Dun &Bradstreet).

Responsible for checking performance (response time) using Loadrunner.

Written Complex SQL Queries to retrieve test data from SQL Server.

Compared SOAP\HTTP XML files in Production, Development and Staging areas.

Responsible for UI testing before released into production environment.

Environment: SQLServer, .Net, IE, Netscape, AOL, QTP6.5, Winrunner7.0, ClearQuest, ClearCase

Capital one financial services - 10/03 - 12/04

Richmond, VA

Tools Admin/Automation Engineer


Responsible as a TestDirector (Quality Center) Administator supported USA, UK and India regions in creating, migrating (Access to Oracle), customizing projects and providing Solutions for 475 end users and 85 projects.

Responsible for testing credit card (capstone credit card engine).

Used Middleware shell scripts to test the creditcard application.

As a WinRunner, TestDirector Enterprise Admin responsible for creating new projects, users, groups, transition rules, standard and non-standard user defined fields.

Generated monthly WinRunner, TestDirector License usage reports.

Responsible for integrating the Rational Requisite-pro and Testdirector tool for business requirements.

Responsible for writing Automation Scripts using Winrunner and running batch jobs using Unix Shell scripts.

Used TOAD tool for finding test data from Oracle database.

Environment: Win-2000, WIN-XP, HP-UX, IIS 5.0, Oracle, Java

Tools: QTP6.5, WinRunner7.5, TestDirector7.6, Requisite-Pro, ClearQuest, ClearCase



Role: QA Manager - 06/03 – 09/03


Tested 465 Barnes and Noble College store sites and Olympus store Administrator application used to configure all 465 college stores.

Evaluated Tools between WinRunner and Rational Robot.

As a TestDirector Admin created projects, users, groups, given Permissions, Customized Reports, Restored and archived Projects, Prepared transition rules for different users in TestDirector tool.

Created Testsuites for Smoke, functional and Regression testing.

Used WinRunner for designing Test Scripts (TSL), Created GUI maps. Used Built-in functions, User defined functions, Compiled modules, constants, GUI Checkpoints to check the standard default properties.

Written TestPlans, Testcases, tracked defects using TestDirector.

Involved in load testing using Astra Load test, Microsoft ACT tools. Used Astra Site Manager for testing internal links.

Batch testing is scheduled using windows scheduler daily for testing links, frames, images, tables, list boxes, static labels and messages.

Handled multiple projects, coordinated with developers, business analysts and production support on 24/7 basis.

Environment: WinRunner7.5 (Java, Webtest-Addin), TestDirector7.6,

Microsoft ACT, AstraSiteManager, AstraLoadTest, SQLServer7.0, .NET, HTML, XML, IIS, IE6.0, Netscape4.7

XEROX- - 11/02 - 06/03


Role: QA Consulting engineer


Developed WinRunner7.5 scripts as a part of regression testing and used Testdirector7.5 as Test management tool.

Evaluated tools between WinRunner and SilkTest and converted Silktest scripts into WinRunner and executed from TestDirector.

Developed WinRunner testscripts for Siebel applications.

Involved in Regression, Functional, Database and Integration testing. Developed reusable automation scripts in standalone environment. Built scripts for Datadriven tests and used Checkpoints, Built-in functions, User defined functions, Compiled modules and written SQL Queries to retrieve the data from the database.

Environment: Windows-NT, Win-2000, Oracle-8i, Siebel2000, Java



Role: QA Consulting engineer

Avery Dennison is one of the leading retailer service provider in office space for customers in brand labeling which provides the carton

Labels and ticketing prices tags to customers like Staples, LLBean, Colehaan, JCPenney and Talbots.


Written Testplans, Testcases, Entered bugs and Planned Test strategy for new enhancements.

Interacted with developers and checked stored procedures to improve the efficiency of the application performance at the various levels.

Installed, deployed WinRunner7.1 for automating functional, GUI and Regression testing scenarios.

TestDirector6.0 is used for writing testcases, executing testscripts and managing test results.

Involved in writing Virtual User Scripts, executing and analyzing LoadRunner Scenarios for Load testing.

Used SQL for testing at testing, staging and production environments.

Prepared time metrics for scalability, Database, Regression, Functionality and End-End testing.

Tested Buyer, Vendor, and Factory and Vendor/Factory modules.

Responsible for loading POs, Resolving Production issues and changing customer profiles.


Oracle8i, WebSphere, HTML, Javascript, Linux, LotusNotes



System Integration /QA engineer

Aspect Communications is one of the leading call center software manufacturer in the IT industry.


Created Testplan and Testcases, Test Strategy for ARM, DMS asnd Platform components.

Generated Reports using ClearQuest client and reviewed System Administration guide.

Used Rational Robot (2001A.04), Rational Test Manager, and Rational Administrator for implementing automation scripts in Standalone and distributed environment.

Used Clearcase as version control and Clearquest as Bug Tracking tool.

Regression, Negative, Functional, Video and Audio testing is done.

Built DSA Automation Scripts using WinRunner7. x.

Used Traffic phone, call control, call init adapter, Browser share adapter, Chat simulator and worked with H.323, SIP and TCP/IP Protocols in VoIP environment.


DB2, WebSphere, XML, Java, Javascript, VC++, HTML, IIS, Win2000, J2EE

CITI BANK - 03/01 - 10/01


QA Consulting engineer


Installed, deployed, configured winrunner 6.02 with Testdirector6.0 to execute manual testcases and automation scripts.

Designed, executed and reported defects using customer first report tool.

Installed jrun, websphere, restored image for jdk1.3, Win-NT and websphere on win2000 server.

Installed IIS, tomcat and icon servers.

Tested pda's and cell phones (sprint, nokia, palm)

Designed winrunner scripts for user acceptance, functional, regression and localization testing.

Environment: JRun, Websphere, XML, Java, ASP, VC++, SQL Server

ERS (Electronic Retailing System) - POS - 01/00 - 02/01


Sr QA Engineer

Electronic shelf Labels are LCD displays used in supermarkets like Stop& Shop, Shaws to display Unit price and Retail price of products.


Shelf Server 5.5 (UNIX)

All the Unix testing is done manually

Installed Shelfserver on UNIX platforms (AIX, SYSTEMV, and SCO).

Data base (Raima) consistency is checked using the DB Utility.

Responsible for Integration, configuration, Regression and Database testing.

Shelf Server 6.0 (Win-NT)

Written TestScripts (TSL) using WinRunner.

Installed new builds, written TestPlan, TestCases and used DCS as a Defect tracking system to report Bugs.

Reviewed detail design documents and made necessary changes

Used Bar code scanners, checked inventory and raima database consistency.

Evaluated Silktest and Winrunner tools and fixed Sting ray grid problem

Environment: Winrunner6.0, Silk test, DCS, Visual SourceSafe, UNIX (AIX, SCO, SystemV), VC++, Raima Database, Win-NT.

Sprint PCs - 01/99 - 12/99


SENIOR QA Engineer

SprintPC’s is the First wireless Internet service provider in the world.

The Premiere 9.0 is used by 3500 customer care Advocates involves several APIs connected to Premiere 9.0 Appserver, Tuxedo, BLM/ODL, P2K (convergys), MQ-Series and Speed-Pay (UPS-Fedex).


Written Testplan, TestCases and TestScripts in silk Test.

Used Unix shell scripts to do integration testing with MQ series.

Used Clarify UI-Editor to capture the objects in screen and Visual source safe as a version control and used CBX Tool kit for Migrated Code and forms from Development to Testing.

Tested credit cards using capstone credit engine for Amdocs billing app.

Involved in System Integration, Functional, Regression, Positive, Negative and Database testing. Evaluated Mercury and Segue tools.

Trained junior testers and used Silk Radar for defect tracking.

Used P2K (Convergys) package for comparing data to premiere 9.0


Silk Test 5.0, Silk Radar, CBX toolkit, Impromptu Clarify6.0, Oracle7.3/8.0, Tuxedo, MQ-Series, HP-UX, WIN-95/NT.

AMDOCS - 03/98 - 12/98


QA Tester

Amdocs is the second largest in world to provide customer care software and Outsourced billing solutions to wireless telecommunications.


Involved in writing Testplans, Testcases and Testscripts.

Manual and Automation testing is done for TRIS3.X and XCEDE.

Used WinRunner for Developing Testscripts.

Used TestDirector for Testcases repository.

Used SMS Quintus for Bug Tracking and Reporting.

Involved in Smoke, Functional and Regression testing.


WinRunner, TestDirector, Clearcase, VB, Oracle, UNIX and Win-NT

PHASE FORWARD - 02/97 – 02/98


QA Engineer

Phase forward provides the healthcare package (InForm) for professors, doctors used for clinical trials. The Inform is a purely a web application, which can be accessed thru the Internet.


Tested application manually and converted into automation scripts.

Tested security screens with various privileges.

Responsible for Smoke, Functional and Database testing.

Used WinRunner, visual source safe and TestDirector tools.

Created TestPlan, TestCases and reviewed Detail Design documents.

Installed and maintained the software on various testing machines.

Environment: WinRunner, TestDirector, VSS, IE, Netscape, Java, Oracle

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