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Real Estate Customer Service

Mooresville, Indiana, United States
August 31, 2017

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Tina T. Elliott

**** **** ****** **** ****

Mooresville, IN 46158


Professional Experience Summary

• Proficient in Microsoft Office Suite products including Word, Excel, Outlook and PowerPoint

• Strong organizational skills and prioritization of calls, requests and issues

• Excellent verbal and written communication skills

• Extensive experience leading, organizing, scheduling and coordinating meetings, creating agendas, creating minutes, initiating and following through on all forms of communication

• Comfortable with public speaking and creating presentations

• Comfortable with data analytics and outcome tracking

• High degree of comfort communicating on many professional levels and with varying personality types.

• Consistency with maintaining a high degree of professionalism

• Adaptable to new situations

• Very fast learner and self motivated

• Require little to no supervision

• Many years of success in a high stress, unpredictable environment

• Innate ability to maintaining calm in stressful situations

• Experience with policies and procedures creation, implementation, enforcement Employment History

2015 to Present - Clinic and Project Manager, Indiana Internal Medicine Consultants

• Team Lead in the creation, implementation, corporate wide training and enforcement of policies and procedures regarding security of patient protected health information and corporate assets.

• Project Lead for corporate compliance with a federal program including collaboration with our EHR developer to create the most efficient and cost affective methods for data capture and reporting.

• Project Lead for medical group’s participation in a hospital Accountable Care Organization including all aspects of internal decision making, internal and external communications and representing our group in ACO quality and strategic planning work groups.

• Lead specialty services outreach project, including communication with all levels of hospital management regarding collaboration to provide clinical services and physician directorship. Managed outpatient pulmonary clinic.

• Developed and ongoing oversight of processes to ensure group’s compliance with state vital records system including training of employees and physicians, filing all appropriate documentation with the state and troubleshooting issues. 2010 to 2015 – Executive Assistant, Indiana Internal Medicine Consultants

• Created communication chains for patient care transitions, tracked data trends, identified system and workflow barriers and collaborated with the medical group and various hospital departments with process modifications and outcome tracking.

• Assisted the CEO in the development of services for skilled nursing facilities.

• Created the physician coverage schedule, including coordination of 15 pulmonary/critical care physicians, 4 nurse practitioners, covering 6 acute care assignments at 2 hospital locations including 24/7/365 coverage at our partnering hospital. I was also responsible for approving physician vacations, tracking PTO balances, coordinating changes and communicating to affected team members and the Medical Society Exchange.

• Created meeting agendas and minutes, organized meetings including scheduling and technical set up of guests. Page 2

Tina T. Elliott

2005 to November, 2010 - Hospital Physician Extender, Indiana Internal Medicine Consultants

• Inpatient care coordination for a large hospitalist service including Internal Medicine, Pulmonary and Critical Care services, which encompassed creating daily physician assignments for 5-7 physicians and 60-80 inpatients.

• Ran an outpatient pre operative clinic and helped to coordinate peri operative throughput.

• Pre rounded to assist the hospitalists and pulmonary critical care physicians, including patient interviews for history of present illnesses and past medical/surgical history for new consults on the floors as well as in the ED.

• Completed a 24 hour chart review to gather new information, orders and test results which required constant communication with physicians, nurses and other members of the treatment team. I began the daily progress notes for my assigned critical care physician or hospitalist.

• Helped to coordinate discharge plans with all members of the treatment team.

• Coordinated patient care with hospital departments including ED, PACU, Surgery, ICU and Med/surg units.

• Maintained constant communication with other physician specialists and clinical team members regarding patient status, care plans, follow up needs and support service needs. Received all of our group’s inpatient consultation calls from other physicians and transferring facilities, as well as, placed calls to other specialists for consultations. 2000-2005 - Medical Assistant, Indiana Internal Medicine Consultants I held several MA positions including prn float, Infectious Disease, Internal Medicine and Pulmonology. The duties of the MA positions included taking vitals, reconciling medication lists, injections, minor wound care, assisting with outpatient surgical procedures, prescription refills and insurance claim completion, fielding and processing patient calls and accurate charting and documentation. 1996-2000 - Self Employed

Owned/operated a residential and light office/industrial cleaning service. Responsible for all aspects of small business ownership/operation including marketing, business development, scope of work estimates, cleaning service, customer service, accounting, documentation retention and tax preparation. 1994-1996 - Administrative Assistant, Real Estate Loan Division, Bank One Corporation of Indiana Assisted 2 VPs in the Real Estate Loan Division with account management including retention and tracking of needed documentation, account balance and management, creation of proposal letters, tracking of customer collateral. During my time in the Real Estate Loan Division, I created a computer based document tracking system, taking the entire division from paper tracking to computer based document tracking and account management. I was also appointed by the Executive VP, to be liaison to the collateral department. Maintained and processed all expense reports for reimbursement, made all travel arrangements for VPs. Education

• Ongoing CEU. In person courses and online courses.

• 1994 Course Completion Creative Writing and Algebra. Ivy Tech.

• 1985 CMA and Diploma. Professional Careers Institute.

• 1984 Diploma. Monrovia High School.

Professional and personal references are available upon request.

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