Customer Service Sales

NYASHA JONAS

***** *** ****** **, ********

AB T*E 0M3

Email: *****.******@*****.***

Phone: 780-***-****

Summary:

Motivated Bachelor of Business Management graduate with 4 years customer service experience. Independent worker with high energy and excellent communication skills. Reliable, friendly and professional; able to work with little oversight and collaborate in team environments.

Skills

An excellent understanding of organizational behavior and structure

Exceptional analytical and critical thinking

Self-reliance and initiative

The ability to research, interpret and use business and financial data

Excellent Mathematical aptitude

Effective writing skills

Possess excellent time management and strong attention to detail

Exceptional customer service skills

Acquired excellent supervisory, team work, interpersonal and communication skills; and creative approach to problem-solving

Excellent understanding of Financial and Accounting Standards and Principles

Computer skills: POS System, Microsoft Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook, Access and Internet Explorer, Chrome, Firefox, Microsoft Edge, Safari and various web applications)

Education

Bachelor of Business Management, Finance Major Sept 2012- May 2017

Concordia University of Edmonton

Foundation in Commerce Sept 2011-May 2012

SEGi University College, Malaysia

Honors and Awards

President’s list Year 4 semester 2 May 2017

Work Experience

Shift Leader May 2016-October 2016

Mark’s Work Wearhouse, White Oaks Square, Edmonton Alberta

Manager on duty when the store manager and assistant manager was off duty

Resolved customer complaints and came up with solutions on how to reduce the number of customer complaints

Assisted customers over the phone regarding store operations, products, promotions and orders

Processed shipments, stocked merchandise and performed inventory

Consistently received positive feedback from customers and created repeat business by developing long-term relationships with customers

Assigned tasks to individual staff members at the beginning of a shift and made sure every task was completed by the deadline

Communicated professionally with top management via e-mail including sales amounts and any other issues affecting daily operations

Handled all cash, check, credit/ debit transactions with 100% accuracy

Prepared money for bank deposits

Customer Service Associate October 2013-April 2016

Mark’s Work Wearhouse, White Oaks Square, Edmonton Alberta

Displayed passion for customer service and going above and beyond by greeting customers with enthusiasm and energy as well as assisting them with merchandise inquiries

Approached browsing customers and initiated conversations to determine buying preferences

Assisted customers with product selection and suggested possible alternatives if necessary

Up-sold and redirected special services to appropriate staff to build relationships with customers

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices

Ensured floor and stock areas consistent with store standards.

Completed all cleaning, stocking and organizing tasks in assigned sales area

Operated the cash register daily

Sales Associate April 2013-Sept 2013

Party City, Mayfield Common

Maintained constant presence on sales floor to address customer needs

Listened to customers attentively and divided attention amongst all the customers in the store at a moment

Carried out re-merchandising and display duties

Up sold and made buying recommendations to customers to make shopping experience easier therefore increasing daily sales and customer loyalty

Set up promotional material and displays to improve customers' shopping experience

References available upon request

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