Engineer Manager
Resume:
RESUME OF
SAM ISSA
FAIRFAX, VA 22031
ac13ao@r.postjobfree.com
PROFESSIONAL SUMMARY:
IT professional with 20+ years of Information Technology experience that provides top-notch service, sets high standards that exceeds expectations.
Highly motivated, dependable troubleshooter and problem-solver.
Customer-focused performer who is committed to quality in every task.
Valued contributor who performs confidently and effectively under pressure and thrives on challenge.
Expert project management in Infrastructure and facilities preparedness.
Expert in routing and switching. SSH, SSL, IPSEC, TACACS, VPN
Expert in Cisco VOIP, Unified Communications, and Video Teleconferencing.
Industry Expertise: Domestic, International clients in, Telecommunication, Banking, Finance, Education, Petroleum, Technical consulting, Government, Legal, Manufacturing, Health Care, airlines, and retail and Gas and Oil industry.
TECHNICAL SKILLS:
Operating Systems/Software Applications:
Manage Projects from planning to implementation
Linux, Windows OS 2000/XP/Vista/Windows7, Windows 8, Server/2000/2003/2008,2012. SolarWinds, Wireshark, HP Open View
Microsoft Exchange Server, SQL server, Informix, and Active Directory, Data centers operations and management.
Cisco Unified Communications, Call Manager, Unity, Telepresence, SRST, Avaya, ATA, VG224, VG248, IP Phones. FXO, FXS Modules, Gateways, MGCP, H.323, SIP
Strong customer interaction sales and architectural skills. Troubleshooting Telepresence.
Call Routing, Dial Plans, IP Telephony, Telephony Signaling, Voice over frame, QoS,
Call Manager Installation and troubleshooting, Attendant Console, CDR, Conferencing, Voice Gateways, MGCP, H.323, SGCP, SIP, SCCP, and Cisco IOS.
Routing and Switching, RIP, EIGRP, OSPF, BGP, and QoS
Managed Information Assurance (IA). VPN, Firewall, and encryption technologies.
Information assurance (IA) procedures and systems. Applying STIGS and ensuring confirming to DISA guidelines.
Excellent LAN / WAN troubleshooting skills. Expert in various WAN circuits including PRI, T1, DS3, OC-X
VOIP – Cisco Call Manager ver. 2.x – 11.x, Unity voice mail ver. 2.x – 10.x, voice gateways, and gatekeepers. UC, CER, UCCX. ICM, Genesys, CVP, ACD, Virtual Contact Centre technology for ACD and intelligent and multisite call routing systems. Audio, Video and Data convergence.
Security and access control,
Experience troubleshooting T-1, Fractional T1, Channelized T1, PRI and T1 CAS, DS3, OC3 circuits
PROFESSIONAL EXPERIENCE:
FMI/ USDA
SR SYSTEMS ENGINEER
NOVEMBER 2016 - APRIL 2017
Design and implement voice networks. IT infrastructure design and implementation. Configure of VoIP networks solutions for locations across the country using Cisco technologies such HCLE, CUCM, Unity Connection,, Cisco Emergency Responder, MGCP, H323, SIP trunks, gateways.
US NAVY
SR. NETWORK VOIP ENGINEER
FEB 2016 – JUNE 2016
Design and implement voice networks. IT infrastructure design and implementation. Configure secure VoIP networks in a global environment.
HAMILTON-RYKER FEDERAL / VERIZON / USCIS
SR. NETWORK ARCHITECT
MAY 2013 – TO OCT 2015
Design and implement data, and voice networks. IT infrastructure design and implementation. Configure of VoIP networks solutions for call centers using Cisco technologies and VMware such CUCM, Unity Connection,, Cisco Emergency Responder and Verint using MGCP, H323, SIP trunks, gateways and VMware Vsphere ESXi. Integration of CUCM with Genesys contact center and voice recorders. Designed a secure voice solution for call centers in a distributed environment.. Encrypt voice communication between end points. Troubleshoot network outages including routing and firewall issues. Managing multiple projects for Verizon such as VCC and CEC USCIS federal government projects. Provided solutions for remote agent access to the call center and Extension mobility
Sun Community Bank
Architect / Design engineer
March 2013 to April 2013.
Restored a damaged and corrupted software Call Manager Publisher on the cluster with an IPCC contact center. Re-installed a new copy of the call manager and rebuilt the database, restored over 600 endpoints back into service with no down time to the users.
INOVA Hospital
Lead Network Engineer
July 2012 – February 2013
Designed and managed network and VoIP upgrade. Installed and configured Cisco routers, switches and Unified communication. servers. Troubleshot gateways, mgcp, H323, ISDN, PRI, CAS circuits, Routing and switching protocols on various Cisco platforms
US COURT SYSTEMS
Lead Network Engineer – VOIP Project
March 2012 to July 2012
Implementation, troubleshooting, VoiP CUCM and Unity Connection. Install and configure and troubleshot of gateways, mgcp, H323, ISDN, PRI circuits. Cisco IOS 12.X, SIP, MGCP, H323
Installed configure and troubleshot Cisco Meeting Place, VOIP and Wireless
UNITED NATIONS
Technical Manager
August 2011 to March 2012
Manage a team of support engineers, and design transition from legacy PBX to VoIP. IT infrastructure design and implementation. Install and configure and troubleshot of gateways, mgcp, H323, ISDN, PRI, CAS circuits, IPCC. Routing and switching protocols on various Cisco platforms using RIP, EGIRP, OSPF, BGP, and QoS. 65xx, 36xx, 35xx switches, 37xx, 38xx, 28xx routers. MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, Polycom video conferencing, Cisco IOS 12.X, SIP, MGCP, H323, RTP, wireshark, TACACS, WLAN controllers, APs. Satellite links.
BASF
Lead Network Engineer
July 2011 to August 2011
Designed, a converged network of audio, video and data with a global reach. Using MCS 7845 servers, CUCM, Unity Connection, Meeting Place, CER, UCCX, Auto Attendant, TFTP servers and WebEx web conferencing with a focus on the 3 upper layers of the OSI model. Full life cycle design through implementation. Virtual Contact Centre technology for intelligent ACD and multisite call routing systems in large enterprise environment.
CISCO
Lead Network Engineer
May 2011 to June 2011
Lead network engineer for design, and implementation and support of large number of Telepresence with various models (TP 3000, 2000, 1000 and 500) for Bank of America
Managed a team of engineers, contractor and vendors to deploy TP and ensuring and clean and solid path between the end points of the telepresence with QoS that take in consideration the requirements for the Teleconferencing traffic to deliver a successful implementation with the desired results.
UNIFIED COMMUNICATIONS
Technical Delivery Manager
November 2010 to April 2011
Design, support, and train of Ucaas and cloud computing. Troubleshoot enterprise VoIP, Routing, switching. Planning, designing and installation of networks, Cisco IP telephony using Cisco Unified Communication manager, Cisco Unity voice mail and various IPT products including Virtual Contact Centre technology for ACD and intelligent and multisite call routing systems. Setup IP telephony in a decentralized environment. Configure and troubleshoot routing and switching. Project management. Construction / IT infrastructure design and implementation. Install and configuration of Unified communications, gateways, CER. 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Telepresenence, Cisco IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Cisco works, wireshark, TACACS.
BB&T
Lead Network Engineer
April 2009 to October 2010
Troubleshoot and support Cisco unified communications, CER, IPCC SIP trunks. IT infrastructure design and implementation. Install and configuration of gateways, mgcp, H323, ISDN, PRI, CAS circuits, IPCC. Routing and switching protocols on various Cisco platforms using RIP, EGIRP, OSPF, BGP, and QoS 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Cisco IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Cisco works, wireshark, TACACS. Managed and directed a team of engineers, Vendors, and contractors to design, execute, Implement and deliver a converged network of audio, video and data components that performs flawlessly with emphasis on session, presentation, and application layers of the OSI model.
LUCENT – DOD
US Army Consultant/Senior Network Engineer
December 2007 to April 2009
Install, upgrade Troub0leshoot enterprise VoIP, Routing, switching. Planning, designing and installation of networks, Cisco IP telephony using Cisco Unified Communication manager, Cisco Unity voice mail, Cisco Meeting Place and various IPT products. Setup IP telephony in a decentralized environment. Configure and troubleshoot routing and switching. Project management. Construction / IT infrastructure design and implementation. Install and configuration of Unified communications, gateways, CER. Managed Information Assurance (IA). VPN, Firewall, and encryption technologies. Information assurance (IA) procedures and systems. Applying STIGS and ensuring confirming to DISA guidelines.
65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Cisco IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Cisco works, wireshark, TACACS, SSH, SSL, IPSEC.
Managed and directed a team of engineers, Vendors, and contractors to design, execute, implement and deliver a converged network of audio, video and data that performs flawlessly with emphasis on session, presentation, and application layers of the OSI model.
WACHOVIA BANK
Lead Network Engineer
May 2005 to November 2007
Troubleshoot enterprise VoIP, Routing, switching. Planning, designing and installation of networks, Cisco IP telephony using Cisco Unified Communication manager, Cisco Unity voice mail and various IPT products. Setup IP telephony in a decentralized environment. Configure and troubleshoot routing and switching. Project management. Construction / IT infrastructure design and implementation. Install and configuration of gateways, mgcp, H323, ISDN, PRI, CAS circuits, IPCC. Routing and switching protocols on various Cisco platforms using RIP, EGIRP, OSPF, BGP, and QoS 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Teleconference, Cisco IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Cisco works, wireshark, TACACS, Cisco Meeting Place
SBC/AT&T, Houston, TX
Lead VOIP Field Engineer
July 2004 to April 2005
Design, implement and troubleshoot AVVID systems for major corporations all throughout the US.
Install Call Manager and Unity voice mail system using various gateways to connect to the PSTN.
Responded to, evaluated, configured and troubleshoot data and voice network problems.
Work directly with customer to implement Unified Communications throughout their company.
Trained customer’s personnel to use the Cisco Call Manager IP phone system and Cisco Unity voice mail system, Cisco Emergency Responder.
Set-up, Install and troubleshoot Cisco Meeting Place
Coordinate and troubleshoot the transition from the analog phone system to the IP telephony system.
Configured gateway to work with Telco lines (PRI, CAS, T1, and Frame Relay).
Support of wireless access points, design, configuration and troubleshooting.
Setup of routing and switching, RIP, EGIRP, OSPF, BGP. Troubleshooting network issues.
In charge of IA security. Infrastructure planning and design
Installed, and troubleshoot Active Directory.
Installed, setup SQL server, Microsoft Exchange server and server 2000.
Support sales teams and client resources to successfully deliver solid solutions.
GETRONICS/CISCO TAC, Houston, TX
Network Engineer
1999 to 2004
Network engineer in the Cisco TAC.
Troubleshoot, and configure Cisco products. Provided technical support while
Maintaining a high level of customer satisfaction.
VOIP engineer Supported Call Manager and Unity voice mail system in the
Cisco TAC including design, troubleshooting, configuration and customer education.
Support and troubleshooting of routing, switching, and NAT, LAN, WAN and VOIP.
Work with customer and Telco to resolve customer’s WAN communication issues.
Support of mission critical cases.
Supported Microsoft Windows 2000 server, Exchange server, SQL server and Active Directory.
Configure and troubleshoot Cisco routers, switches and servers. Issued RMA as needed.
Kept knowledge of changing technology current to benefit customers.
TAC escalation engineer for VOICE team.
Trained Cisco TAC engineers on Cisco AVVID Call Manager and Unity.
Duty TAC manager. Managed day to day operation,
Supported a variety of clients ranging from (hospitals, government and banking)
Set-up, Install and troubleshoot Cisco Meeting Place
STATE OF GEORGIA, Atlanta, GA
Computer Engineer III
1987 to 1997
Negotiate and manage contracts with various vendors
Manage Service Level Agreements, asset control, databases
Install and support for a state wide VAX cluster.
Implement and transition computer system from serial – Multiplexer communication to Ethernet. Support VMS operating system.
Plan, install and support client – server using VMS and Patchworks.
Play key role on project teams for department LAN/WAN.
Prepare IT department budget.
Infrastructure planning and design
Test, evaluate and recommend hardware and software.
Supervised a team of 12 IT support personnel.
EDUCATION:
CLAYTON STATE COLLEGE, Morrow, GA
Bachelor in Management Information Systems
AAS in information Systems
Contact this candidate