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Engineer Manager

Location:
Fairfax, Virginia, United States
Posted:
August 30, 2017

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RESUME OF

SAM ISSA

**** *** *** #****

FAIRFAX, VA 22031

703.***.****

ac13ao@r.postjobfree.com

PROFESSIONAL SUMMARY:

IT professional with 20+ years of Information Technology experience that provides top-notch service, sets high standards that exceeds expectations.

Highly motivated, dependable troubleshooter and problem-solver.

Customer-focused performer who is committed to quality in every task.

Valued contributor who performs confidently and effectively under pressure and thrives on challenge.

Expert project management in Infrastructure and facilities preparedness.

Expert in routing and switching. SSH, SSL, IPSEC, TACACS, VPN

Expert in Cisco VOIP, Unified Communications, and Video Teleconferencing.

Industry Expertise: Domestic, International clients in, Telecommunication, Banking, Finance, Education, Petroleum, Technical consulting, Government, Legal, Manufacturing, Health Care, airlines, and retail and Gas and Oil industry.

TECHNICAL SKILLS:

Operating Systems/Software Applications:

Manage Projects from planning to implementation

Linux, Windows OS 2000/XP/Vista/Windows7, Windows 8, Server/2000/2003/2008,2012. SolarWinds, Wireshark, HP Open View

Microsoft Exchange Server, SQL server, Informix, and Active Directory, Data centers operations and management.

Cisco Unified Communications, Call Manager, Unity, Telepresence, SRST, Avaya, ATA, VG224, VG248, IP Phones. FXO, FXS Modules, Gateways, MGCP, H.323, SIP

Strong customer interaction sales and architectural skills. Troubleshooting Telepresence.

Call Routing, Dial Plans, IP Telephony, Telephony Signaling, Voice over frame, QoS,

Call Manager Installation and troubleshooting, Attendant Console, CDR, Conferencing, Voice Gateways, MGCP, H.323, SGCP, SIP, SCCP, and Cisco IOS.

Routing and Switching, RIP, EIGRP, OSPF, BGP, and QoS

Managed Information Assurance (IA). VPN, Firewall, and encryption technologies.

Information assurance (IA) procedures and systems. Applying STIGS and ensuring confirming to DISA guidelines.

Excellent LAN / WAN troubleshooting skills. Expert in various WAN circuits including PRI, T1, DS3, OC-X

VOIP – Cisco Call Manager ver. 2.x – 11.x, Unity voice mail ver. 2.x – 10.x, voice gateways, and gatekeepers. UC, CER, UCCX. ICM, Genesys, CVP, ACD, Virtual Contact Centre technology for ACD and intelligent and multisite call routing systems. Audio, Video and Data convergence.

Security and access control,

Experience troubleshooting T-1, Fractional T1, Channelized T1, PRI and T1 CAS, DS3, OC3 circuits

PROFESSIONAL EXPERIENCE:

FMI/ USDA

SR SYSTEMS ENGINEER

NOVEMBER 2016 - APRIL 2017

Design and implement voice networks. IT infrastructure design and implementation. Configure of VoIP networks solutions for locations across the country using Cisco technologies such HCLE, CUCM, Unity Connection,, Cisco Emergency Responder, MGCP, H323, SIP trunks, gateways.

US NAVY

SR. NETWORK VOIP ENGINEER

FEB 2016 – JUNE 2016

Design and implement voice networks. IT infrastructure design and implementation. Configure secure VoIP networks in a global environment.

HAMILTON-RYKER FEDERAL / VERIZON / USCIS

SR. NETWORK ARCHITECT

MAY 2013 – TO OCT 2015

Design and implement data, and voice networks. IT infrastructure design and implementation. Configure of VoIP networks solutions for call centers using Cisco technologies and VMware such CUCM, Unity Connection,, Cisco Emergency Responder and Verint using MGCP, H323, SIP trunks, gateways and VMware Vsphere ESXi. Integration of CUCM with Genesys contact center and voice recorders. Designed a secure voice solution for call centers in a distributed environment.. Encrypt voice communication between end points. Troubleshoot network outages including routing and firewall issues. Managing multiple projects for Verizon such as VCC and CEC USCIS federal government projects. Provided solutions for remote agent access to the call center and Extension mobility

Sun Community Bank

Architect / Design engineer

March 2013 to April 2013.

Restored a damaged and corrupted software Call Manager Publisher on the cluster with an IPCC contact center. Re-installed a new copy of the call manager and rebuilt the database, restored over 600 endpoints back into service with no down time to the users.

INOVA Hospital

Lead Network Engineer

July 2012 – February 2013

Designed and managed network and VoIP upgrade. Installed and configured Cisco routers, switches and Unified communication. servers. Troubleshot gateways, mgcp, H323, ISDN, PRI, CAS circuits, Routing and switching protocols on various Cisco platforms

US COURT SYSTEMS

Lead Network Engineer – VOIP Project

March 2012 to July 2012

Implementation, troubleshooting, VoiP CUCM and Unity Connection. Install and configure and troubleshot of gateways, mgcp, H323, ISDN, PRI circuits. Cisco IOS 12.X, SIP, MGCP, H323

Installed configure and troubleshot Cisco Meeting Place, VOIP and Wireless

UNITED NATIONS

Technical Manager

August 2011 to March 2012

Manage a team of support engineers, and design transition from legacy PBX to VoIP. IT infrastructure design and implementation. Install and configure and troubleshot of gateways, mgcp, H323, ISDN, PRI, CAS circuits, IPCC. Routing and switching protocols on various Cisco platforms using RIP, EGIRP, OSPF, BGP, and QoS. 65xx, 36xx, 35xx switches, 37xx, 38xx, 28xx routers. MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, Polycom video conferencing, Cisco IOS 12.X, SIP, MGCP, H323, RTP, wireshark, TACACS, WLAN controllers, APs. Satellite links.

BASF

Lead Network Engineer

July 2011 to August 2011

Designed, a converged network of audio, video and data with a global reach. Using MCS 7845 servers, CUCM, Unity Connection, Meeting Place, CER, UCCX, Auto Attendant, TFTP servers and WebEx web conferencing with a focus on the 3 upper layers of the OSI model. Full life cycle design through implementation. Virtual Contact Centre technology for intelligent ACD and multisite call routing systems in large enterprise environment.

CISCO

Lead Network Engineer

May 2011 to June 2011

Lead network engineer for design, and implementation and support of large number of Telepresence with various models (TP 3000, 2000, 1000 and 500) for Bank of America

Managed a team of engineers, contractor and vendors to deploy TP and ensuring and clean and solid path between the end points of the telepresence with QoS that take in consideration the requirements for the Teleconferencing traffic to deliver a successful implementation with the desired results.

UNIFIED COMMUNICATIONS

Technical Delivery Manager

November 2010 to April 2011

Design, support, and train of Ucaas and cloud computing. Troubleshoot enterprise VoIP, Routing, switching. Planning, designing and installation of networks, Cisco IP telephony using Cisco Unified Communication manager, Cisco Unity voice mail and various IPT products including Virtual Contact Centre technology for ACD and intelligent and multisite call routing systems. Setup IP telephony in a decentralized environment. Configure and troubleshoot routing and switching. Project management. Construction / IT infrastructure design and implementation. Install and configuration of Unified communications, gateways, CER. 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Telepresenence, Cisco IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Cisco works, wireshark, TACACS.

BB&T

Lead Network Engineer

April 2009 to October 2010

Troubleshoot and support Cisco unified communications, CER, IPCC SIP trunks. IT infrastructure design and implementation. Install and configuration of gateways, mgcp, H323, ISDN, PRI, CAS circuits, IPCC. Routing and switching protocols on various Cisco platforms using RIP, EGIRP, OSPF, BGP, and QoS 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Cisco IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Cisco works, wireshark, TACACS. Managed and directed a team of engineers, Vendors, and contractors to design, execute, Implement and deliver a converged network of audio, video and data components that performs flawlessly with emphasis on session, presentation, and application layers of the OSI model.

LUCENT – DOD

US Army Consultant/Senior Network Engineer

December 2007 to April 2009

Install, upgrade Troub0leshoot enterprise VoIP, Routing, switching. Planning, designing and installation of networks, Cisco IP telephony using Cisco Unified Communication manager, Cisco Unity voice mail, Cisco Meeting Place and various IPT products. Setup IP telephony in a decentralized environment. Configure and troubleshoot routing and switching. Project management. Construction / IT infrastructure design and implementation. Install and configuration of Unified communications, gateways, CER. Managed Information Assurance (IA). VPN, Firewall, and encryption technologies. Information assurance (IA) procedures and systems. Applying STIGS and ensuring confirming to DISA guidelines.

65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Cisco IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Cisco works, wireshark, TACACS, SSH, SSL, IPSEC.

Managed and directed a team of engineers, Vendors, and contractors to design, execute, implement and deliver a converged network of audio, video and data that performs flawlessly with emphasis on session, presentation, and application layers of the OSI model.

WACHOVIA BANK

Lead Network Engineer

May 2005 to November 2007

Troubleshoot enterprise VoIP, Routing, switching. Planning, designing and installation of networks, Cisco IP telephony using Cisco Unified Communication manager, Cisco Unity voice mail and various IPT products. Setup IP telephony in a decentralized environment. Configure and troubleshoot routing and switching. Project management. Construction / IT infrastructure design and implementation. Install and configuration of gateways, mgcp, H323, ISDN, PRI, CAS circuits, IPCC. Routing and switching protocols on various Cisco platforms using RIP, EGIRP, OSPF, BGP, and QoS 65xx switches, 37xx, 38xx, 28xx, MCS, HP, and Dell servers, widows 2003, 2008 servers, Linux servers, CUBE, Teleconference, Cisco IOS 12.X, SIP, MGCP, H323, RTP, Skinny, trunks, Cisco works, wireshark, TACACS, Cisco Meeting Place

SBC/AT&T, Houston, TX

Lead VOIP Field Engineer

July 2004 to April 2005

Design, implement and troubleshoot AVVID systems for major corporations all throughout the US.

Install Call Manager and Unity voice mail system using various gateways to connect to the PSTN.

Responded to, evaluated, configured and troubleshoot data and voice network problems.

Work directly with customer to implement Unified Communications throughout their company.

Trained customer’s personnel to use the Cisco Call Manager IP phone system and Cisco Unity voice mail system, Cisco Emergency Responder.

Set-up, Install and troubleshoot Cisco Meeting Place

Coordinate and troubleshoot the transition from the analog phone system to the IP telephony system.

Configured gateway to work with Telco lines (PRI, CAS, T1, and Frame Relay).

Support of wireless access points, design, configuration and troubleshooting.

Setup of routing and switching, RIP, EGIRP, OSPF, BGP. Troubleshooting network issues.

In charge of IA security. Infrastructure planning and design

Installed, and troubleshoot Active Directory.

Installed, setup SQL server, Microsoft Exchange server and server 2000.

Support sales teams and client resources to successfully deliver solid solutions.

GETRONICS/CISCO TAC, Houston, TX

Network Engineer

1999 to 2004

Network engineer in the Cisco TAC.

Troubleshoot, and configure Cisco products. Provided technical support while

Maintaining a high level of customer satisfaction.

VOIP engineer Supported Call Manager and Unity voice mail system in the

Cisco TAC including design, troubleshooting, configuration and customer education.

Support and troubleshooting of routing, switching, and NAT, LAN, WAN and VOIP.

Work with customer and Telco to resolve customer’s WAN communication issues.

Support of mission critical cases.

Supported Microsoft Windows 2000 server, Exchange server, SQL server and Active Directory.

Configure and troubleshoot Cisco routers, switches and servers. Issued RMA as needed.

Kept knowledge of changing technology current to benefit customers.

TAC escalation engineer for VOICE team.

Trained Cisco TAC engineers on Cisco AVVID Call Manager and Unity.

Duty TAC manager. Managed day to day operation,

Supported a variety of clients ranging from (hospitals, government and banking)

Set-up, Install and troubleshoot Cisco Meeting Place

STATE OF GEORGIA, Atlanta, GA

Computer Engineer III

1987 to 1997

Negotiate and manage contracts with various vendors

Manage Service Level Agreements, asset control, databases

Install and support for a state wide VAX cluster.

Implement and transition computer system from serial – Multiplexer communication to Ethernet. Support VMS operating system.

Plan, install and support client – server using VMS and Patchworks.

Play key role on project teams for department LAN/WAN.

Prepare IT department budget.

Infrastructure planning and design

Test, evaluate and recommend hardware and software.

Supervised a team of 12 IT support personnel.

EDUCATION:

CLAYTON STATE COLLEGE, Morrow, GA

Bachelor in Management Information Systems

AAS in information Systems



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