Business Leader with Global expertise in successful Client Engagements
Resume:
RAJ SUBRAMANIAM
ac138k@r.postjobfree.com
https://www.linkedin.com/in/raj-sub
SUMMARY
Business Leader with Global expertise in Client Engagements that foster Digital Transformation. With over 20 years of success in design, development and implementation of innovative solutions to manage complex Business Challenges, I am uniquely positioned to help Clients with their Digital Transformation Initiatives. My skills include Technology Lifecycle Management, Project Management, Product Management, Vendor Management, Solution Design, Sales Engineering, TEM, M2M Solutions, WAN, IP Networking, MPLS, Switching, Routing, Mobility, Java, Enterprise Software, Data warehouse, Analytics, EDI, TDM, ISDN, SS7, DACS, SONET I attribute my success to:
Consultative, Trust based Client Relationships
Conflict Resolution and Risk Management
Effective Communication
Business Acumen
Global Team Building, Collaboration and Empowerment Providing exceptional Client Experience
Passion for achieving successful outcomes
Adapting and Thriving in a Constantly changing environment EXPERIENCE
Tangoe Inc.
Director, Global Implementations, Parsippany, New Jersey, April 2016- June 2017 Managed a team of talented Senior Managers and Project Managers rolling out Cloud-based Global TLM (Technology Life Cycle Management) solutions and Managed Services - assisting large Fortune Clients with their Digital Transformation initiatives. Directly responsible for the success of Global Implementation Projects with the sole mission of creating "Customers for Life".
• Streamlined Implementation Processes and removed bottlenecks - improved team efficiency, productivity and capacity by over 30%
• Focused on delivering exceptional Client experience
• Collaborated and brain-stormed with cross-functional peers, department heads and management in enhancing business processes
• Handled escalations and managed relationship with Client sponsors
• Coached and Mentored Senior Managers
• Reviewed process documentation and managed SSAE 16 Audit
• Managed a Global Team based out of US, Europe, APAC and LATAM
• Developed new processes for Client Migrations, Divestitures, Mergers and Consolidations
• Developed and delivered impactful presentations for client executives/EMT
• Assisted Sales with closing new deals by presenting service capabilities, addressing Client concerns and establishing trust. Global Project Manager, Parsippany, New Jersey, July 2013- March 2016 Managed Global rollout of TLM Solutions and Managed Services for large Global Clients that engaged Tangoe as part of their Digital Transformation initiatives. Engaged several teams and managed internal and external deliverables from Clients, Carriers and Vendors across NA, LATAM, Europe, and APAC. Adapted solutions to Global Client requirements, culture and Vendor needs. Managed Project Schedule, Plans and Client expectations leveraging business acumen, technical expertise and effective communication. Was responsible for
• Managing several concurrent Projects and completing them in time, within budget. Resulted in additional ARR of > $1M
• Program Management of large Global Rollouts over multiple phases
• Client Management during Project Life Cycle, Risk and Change Management
• Business Process improvements with focus on automation
• Development of new Business processes where none existed
• Ensuring compliance to Global privacy laws, framework and regulations
• Solution Design, Configuration, Testing
• Setup IT/ Telecom and Mobility Procurement, Fulfillment, Inventory, Invoice Management, Payments, Cost Allocation, Logistics, Help- Desk, Sourcing and Audit Services - leveraging Tangoe’s Cloud-based Technology (SaaS) Platform
• Optimizations and Customizations including Reports
• Integration with various Client ERP and Mainframe systems - like HRIS, AP, GL, SSO
• Machine-Machine e-bonding, EDI, EDIFACT, Web Services set up
• Mentoring Project Managers for Global engagements Regional Director, Solution Architect APAC, Chennai, India, June 2010- July 2013 As SME for APAC, was responsible for Solution Architecture and Project execution for Tangoe Clients. Oversaw implementation and lifecycle services for Global Fortune Clients, APAC based Clients and Carrier partners. Discovered requirements, analyzed solution fit, engaged Client technical and financial evaluation teams and presented value proposition to client C-level executives, sponsors and stakeholders. Strategized, negotiated, and directly contributed to winning deals over $500K ARR
• Engaged with large Carrier Partners and supported POCs
• Successfully developed Billing Interfaces with APAC based Carriers
• Sourcing solutions
Raj Subramaniam, ac138k@r.postjobfree.com 973-***-**** Page 2
• Project Management
• Traveled across Region and conducted Webinars and Workshops on Fixed and Mobile TEM
• Developed new Business Processes and Service Models Product Manager, Orange, Connecticut, June 2004-May 2010 Was the Telecom SME within the core Tangoe Team in evangelizing TEM (Telecom Expense Management) with Enterprise Clients through a Consultative approach. Provided industry insight and played crucial roles in the Development of Tangoe’s J2EE/ Oracle Web based, Procure to Pay Enterprise TEM Application Platform. Was responsible for
• Product Architecture, UI Design & Data Model for the Inventory, Provisioning and Integrated Workflow Modules – providing Clients with the ability to track Billing, Moves, Adds, Changes, Configurations, Attributes and Relationships – for their carrier provided Voice, Data, Internet and Mobile services and assets
• Localization/ Internationalization of the entire application
• Managing Development Projects using the Agile Framework
• Coordination of QA and Release Management
• Training internal teams
• Carrier Interaction and development of Interfaces (Billing, Provisioning etc.) with Carrier Systems based on structured Data/ Web Services
• Presenting Platform capabilities/ Direction and Road Map to Key Clients and Analysts such as Gartner
• Assisting with SaaS Models for Hosting Platforms and Bundling Software with Services as the market shifted from a License Model to an
• ARR based Managed TEM Services
• Successfully Managed one of the most complex On-Prem Implementation for one of Tangoe’s largest Clients – a top 10 Global Bank Senior Consultant, Orange, Connecticut, March 2003- June 2004 Was part of the Core Tangoe Team in conceptualizing and presenting the efficiencies, productivity gains and hard savings that can be achieved via TEM to large Clients
• Reviewed Client Business Processes and identified areas for improvement and automation
• Recommended Network Optimizations and Reengineering that could result in huge savings. Upon acceptance of recommendations, helped clients achieve savings of over $2M in Annual Savings by assisting them with executing the recommendations
• Engaged US and other Global Carriers on behalf of clients on Sourcing engagements – helped base line the current spend, identified
• Technology trends and helped optimizing Carrier contracts and commitments
• Identified Business requirements for the TEM platform that Tangoe was building ADDITIONAL EXPERIENCE
Consultant, Sales Engineer at General Datacomm, Global One, Tellabs, Multiple Locations, March 1997- February 2003 Engaged Enterprise Clients on solution design, engineering, provisioning and project management. Designed Global Voice and Data network solutions using carrier-grade switching (MPLS, Frame Relay, ATM) and IP routing gear from GDC, Cisco and Nortel as part of the Solutions Team. Engaged Carriers on Solution Design and Engineering DACS, SONET, Media Gateway and DWDM Gear as part of the New England Sales team. EDUCATION
MADURAI KAMARAJ UNIVERSITY, Madurai, India
Bachelor of Engineering – Electronics & Communication LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION, Chennai, India M.B.A. – Finance & International Trade
PROFESSIONAL DEVELOPMENT
Cisco Certified Design Professional
PMI Processes
CRM Tools – Salesforce, Soffront, ServiceNow, QuickBase Hands On with Technology and Product Development using Agile, Scrum, Waterfall methodologies
Program Management
Communication Skills and Leadership
Target Account Selling
LANGUAGES
Fluent in English, Tamil, and Hindi.
COMPUTER SKILLS
Microsoft Windows, MS Office Suite, MS Project, Visio, Mac, iOS
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