Customer Service Information Systems

David Bejaneishvili

***** ********* **, **********, ** 22192 ac1386@r.postjobfree.com Mobile: 571-***-**** PROFESSIONAL OBJECTIVE

Recent graduate with certain interest in Information Systems and/or Operations Management, seeking a career in Information Technology field in order to be a great value to an organization, advancing my analytical skills and taking my career further. EDUCATION

George Mason University December 2016

• Bachelor of Science in Information Systems and Operations Management

• Concentration: Business Analyst, GPA: 3.2

• Relevant Coursework: MIS 301: Introduction to Information Systems, MIS 310: Database Management Systems, MIS 320: Networks and Security, MIS 330: Systems Analysis and Design, OM 201: Statistical Analysis for Management, OM 352: Business Science, OM 452: Business Forecasting, OM 493: Management of Technology Projects Northern Virginia Community College, (NOVA) June 2014

• Associates Degree in Business Administration

• Concentration: Business

EXPERIENCE

United Solutions – Intern January 2017 - April 2017

• Communicating to the prospective employees and setting up the interviews.

• Screening resumes and choosing the best candidates for the given position.

• Interviewing candidates along with the hiring managers and CEO of the company.

• Writing functional requirements for the website and delivering them to the developers.

• Creating Use Cases, Diagrams, Use Case Scenarios, RTM (Requirements Traceability Matrix).

• Searching the best practices for a webpage design; also developing and maintaining the webpage to the latest trends and updates.

• Creating the Excel spreadsheet for upcoming board members for our company and introducing detailed, analyzed and graphical presentation/pamphlet to the audience.

• Creating webpage design, structure, and framework to develop new perspective to the existing company webpage.

• Developing the System Map for the website pages using Sketch. Massimo Dutti [Cashier/Sales Associate] Jul 2013 - May 2015

• First class customer service, which reflected Company’s values and brand.

• Highly focused and detail-oriented in supporting the customers in a timely manner.

• Resolving conflict situations.

IKEA Woodbridge [Front Line Cashier/Self-Checkout Operator] Sep 2008 - Jun 2012

• Customer service, cash flow, coordinating and planning daily cash procedures.

• Securing transactions, managing self-checkout.

• Excellent skills in understanding customer’s wants and needs. SKILLS AND TECHNOLOGIES

• Program Languages: SQL

• Methodologies: Agile, SDLC, WBS

• Software: Proficient in Microsoft Office (Excel, Word, PowerPoint, Access, Visio, Project), Minitab, and Lingo

• Operating Systems: Mac OS X, Windows

• Languages: English, Georgian, Russian

PROJECTS

• UBUY Project Proposal (Management of Technology Projects): Developed the Proposal to create online trading platform, which will help students in need of quick buying and selling on campus.

• UHF-RFID Parking Permit Integration (System Analysis and Design): The project was created to fix effectively the illegal parking and overcrowding problems in major parking lots at GMU.

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