Technical Support Help Desk

YOUNG R. LEE

***** ****** ***** ***. *** *** Ashburn, VA 20147

240-***-**** **********@*******.***

OBJECTIVE

My objective is to obtain a position in an IT helpdesk position. My CISCO CCNA, MCSA certifications will enable to make me a valuable addition to any helpdesk team.

CERTIFICATIONS & EDUCATION

CCNA

MCSA

Cisco Certified Network Associate Routing and Switching

Microsoft Installing and Configuring Windows 10

WORK EXPERIENCE

2015-2017

Leesburg Cleaners, INC. IT Desktop Service

Train employees in various operating systems and software applications to enhance basic understanding of computer usage.

Configure LAN based network.

Responsible for all maintenance on network devices, software upgrades, and configuration changes.

Network trouble shootings, and hardware replacement

Provide daily technical support for e-mail, network connectivity, telecommunications, peripheral equipment, and system maintenance.

2012-2015

Swissport, INC. Ticketing Help Desk

Responsible for all incoming calls

Reschedule airline tickets

Issue new air tickets and compensation

SKILLS & ABILITIES

Help desk Ticketing Systems

Active Directory

Proficient in the use of Office 365 programs (administrator, word, power point, excel)

Customer relations/troubleshooting

Positive attitude and willingness to learn

Fluent in Korean

Contact this candidate