Customer Service Technical Support

KEVIN WALKER

** ******** **. • FAIRFIELD ***** • United States

513-***-**** • **********@*****.***

Summary of Qualifications

•5+ years of technical troubleshooting experience with computers, printers, and tablets.

•7+ years of customer service experience.

•Troubleshooting issues with Microsoft products.

Professional Experience

Belflex Staffing, Cincinnati, OH, United States July 2015 – April 2017

Level III Support/system engineer

•Provide technical support for end users.

• Setup and manage mobile devices in Airwatch.

•Worked with Office 365 products.

•Setup and managed Skype for Business phone system at Belflex.

•Setup and managed EFax system

•Project management (new office setup, purchase equipment, vendor management, ISP setup)

•Manage account with telecom companies.

•Team lead

Mple Knolls Communities, Cincinnati, OH, United States March 2013 – May 2015

Level II Support analyst

•I would setup any new residents and employees’ computers, as well as troubleshoot any technical issues they might have.

•I worked on a project setting up over 350 access points, and configured them to the controller.

•I would add new employees to active directory, setup their passwords, and add them to the right user groups.

•I worked one week out of the month on-call providing after hour support to the employees.

•Re-image computers from Windows 7 to 8.1

•Experience with MS Hyper-V working on virtual machines

•Experience working with MS IIS

•Cisco Router and switch experience

•Symantec backup experience

Kroger, Cincinnati, OH, United States September 2011 – February 2013

Level l Helpdesk technician

•I would serve as the first line of support to employees calling in any issues with POS.

•I would remote into the cash registers and U-scan machine to run updates and troubleshoot these devices.

•I would help employees access the system by resetting their passwords.

Education

TechSkills, Cincinnati, OH, United States January 2009 – November 2009

Certificate in Information technology

3.8

I obtained CompTia A+, Network+, MCP, and MCDST certifications.

University of Phoenix, Cincinnati, OH, United States April 2011 – June 2013

Associate of Computer science

3.6

University of Phoenix, Cincinnati, OH, United States July 2013 – May 2015

Bachelor of Information technolgy in Compter science

3.3

Additional Information

•Skills: Java, Windows XP, Vista, windows 7, TCP/IP, DHCP, DNS, A+ Essentials, A+ Practical Application, Network+ End User support & Troubleshooting, Support & Troubleshooting Desktop Intro to LAN Technology Fundamentals of programming with Algorithms and Logic Management of Information Systems

•Certifications: CompTia A+, Network+, MCP, MCDST

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