Customer Service Sales

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Dafuro D. Fiberesima

*** ******** **, *********, ** 21217

Mobile 443-***-**** ****************@*****.***

Objective

Results oriented professional with 18+ years as an experienced senior level laboratory and manufacturing chemist seeking to secure full-time employment where my education, experience, and business acumen can be utilized to benefit my employer. Areas of Expertise

Team building and leadership

Product development/production processes

Quality and inventory control

Raw material & finished product testing

Analytical methodology/instrumentation

Technical Proficiencies

Pilot plant and batch scale understanding

Process development, manufacturing

Organizational, technical problem solving, communication (written and verbal) skills

Expertise in Current Good Manufacturing Practice (cGMP) Professional Experience

Lyft, Baltimore, MD Jan 2015 - Present

Driver

Safely provided a driving service via an app in my community

Provided superior customer service with a sense of urgency, safety, and kindness

Congenial, mature, and professional demeanor

Furniture, Inc Baltimore, MD Dec 2007- Dec 2014

Owner

Handled all ordering, inventory, and sales reports

Interviewed, hired and supervised employees

Promoted business through special interest groups in the area, created strategies to develop and expand existing customer sales, which resulted in a 25% increase in monthly sales Nestle, Laurel, MD Aug 2006 – Sept 2007

Technician II

Identified and scheduled project deliverables, milestones, and required tasks along with updates to project plans

Assisted team members and management steer project/s within or below the allocated budget

Maintained levels of productivity, technical support, and plant operations Alpharma USPD, Baltimore, MD Jan 1995 – Jul 2006

Senior Chemist and Quality Control Officer (Plant Operations)

Analyzed compounds with approved protocols, e.g. in-house protocols and standard operating procedure( s.o.p)

Supervised pilot and full-scale qualification batches and scale up

Developed and validated analytical chemistry test procedures to ensure accurate results are produced

Conducted and monitored product stability testing of all experimental formulas in a timely manner

Responsible for designing, planning, and execution of experiments for bench top, pilot plant, and plant trials Johnson and Johnson, Skillman, NJ Apr 1991 – Dec 1994 Senior Quality Control Chemist

Enforced stability and validation techniques while maintaining proper upkeep of various laboratory instruments

Performed invitro and invivo toxicological research

Trained all employees in accordance to company’s Environmental Health & Safety standards

Ensured proper packaging and finished product release (solid and liquid dosage) Education

Associates Degree – Toxicology, University of Medicine and Dentistry - Newark, NJ Bachelors of Science – Chemistry, Lincoln University - Oxford, PA