Richard McClintock, Sr.

Richard D. McClintock Sr.

*** ********** **** – Woodbury, Connecticut – 06798 – 203-***-****– ac12w6@r.postjobfree.com

Help Desk

Troubleshooting ~ Computer & Network Setup ~ Maintenance

Computer Troubleshooting

Computer Installation

Computer Configuration

Technical Troubleshooting

Microsoft Office

Cisco IOS

Firewalls

Penetration Testing

Routers

Network Support

Switches

VPN

Dynamic, highly organized professional with extensive experience in computer system administration. Skilled in applying multivariate analysis to complex IT design challenges. Track record of success installing and configuring computers aimed at improving quality and efficiency. Ultimately, reducing the need for support.

Advanced expertise in a broad range of computer operating systems and applications, languages, and open source enterprise software. Skilled troubleshooter continually focused on identifying, isolating, and resolving technical issues.

Knowledge and comfort within Microsoft operating system environments, along with all peripheral processes.

Accomplished communicator skilled in providing technical and administrative skills across functions to drive improved intelligent support for all users.

Breaking problems down to size, and creating lasting solutions. If I have the time to do it over, I take the time to do it right in the first place. But be pragmatic about it. Sometimes a quick and dirty patch is needed to keep the joint running until scheduled maintenance. Document the patches so that they can be cleaned up later.

Benchmarks & Milestones

Use many-layered anti-malware approach to ensure system stability

Educate end-users about potential system threats and viruses; the watchword is prevention

Create isolated automated backups to survive fire, theft, hardware, software malfunction, and Ransomware

Preemptive approach to Malware and Ransomware; and surviving it when the worst happens in spite of best efforts to avoid it.

Apply expertise in technical troubleshooting to identify and resolve problems

Secure nine patents to solve problems of control systems

Conduct penetration testing of network systems and remediate difficulties

Document everything with spreadsheets, outlines, and dynamically created flow charts

Automate everything

Career Progression

MC SYSTEMS Woodbury, CT 2011-Present

Computer System Administrator

Principal systems administrator for computers, network infrastructure, and security, engineering reforms to ensure availability, reliability, and serviceability. Average less than one virus breach per year for 58 supported computers.

Client Service: Deliver elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions, and comprehensive follow-up. Provide extensive end-user education.

Operations Management: Conduct cross-functional troubleshooting of complex infrastructure issues using a multi-layered anti-malware approach. Conduct backups to achieve reliability, preventing threats such as Crypto-Locker and other Ransomware. Make true hardware RAID with hot-spare the default option. Utilize motherboards with solid tantalum capacitors for longevity.

NEW MORNING COUNTRY STORE Woodbury, CT 1985-2011

Computers & Network Administrator

Purpose built, configured, tested, and backed up network consisting of 25 computer workstations and 10 Windows and Linux servers. The server sprawl was dictated by software venders that would not support shared enterprise applications on their dedicated servers.

Operations Management: Set up dual ISPs with fail over network using Cisco switches and routers and a Cisco PIC box. Ran fiber optic cables, terminating them and inspecting them for flawless termination. Ran CAT-5e and CAT-6A Ethernet cables. Converted all possible workstations to true mirrored hardware RAID. Ran VMware ESXi to virtualize server sprawl.

Network Security: Conducted penetration testing on Point Of Sale (POS) system, identifying security holes and remediating difficulties. Used Unison for backups to massive hard disk array to conserve bandwidth. Automated monthly drive images off site.

Printer Maintenance: Troubleshot printer malfunctions, identifying defective parts and installing replacements.

MC SYSTEMS Woodbury, CT 1985-2008

Manufactured Bespoke Computers, Technical Support, And Programmable Logic Controller Specialist

Managed engineering and computer security projects for a wide variety of industries.

Custom Computer Manufacturer: Purpose built portable computers with full length co-processor boards for disabled individuals. These featured the most advanced, at the time, Dragon Dictate voice input, Caere optical character recognition, and voice output screen readers.

Project Management: Designed and developed Ladder Logic and Programmable Logic Controller systems for General Electric Bloomington, IL and Puerto Rico. Planned, implemented, documented, and tested finished work.

Computer Security: Provided network security support using Novel Netware, Microsoft Windows-NT through Windows-12, CentOS Linux, and Free BSD. Supported multiple businesses, including doctor’s offices, a private school, a pharmacy, a grocery store, and a medium-sized architectural office.

Technology Proficiencies

Languages:

Command Prompt Batch, PowerShell and Bash Shell Scripting, Cisco CatOS and IOS, Basic, Advanced Easy Flow, Ladder Logic, PLC Programming

Operating Systems:

Desktop: MS-DOS through Win-10; Server: Maintaining Win-2008 and installing Win-2012; VMware ESXi; Linux, usually CentOS 7

Hardware:

All Intel & AMD based computers and servers, Cisco hardware, Fanuc PLCs

Education and Certifications

CASE-WESTERN RESERVE UNIVERSITY, Cleveland, OH

Physics

UNIVERSITY OF NEW HAVEN, West Haven, CT

Mechanical & Electrical Engineering

LINUX FOUNDATION, San Francisco, CA

LFS101x Introduction to Linux, Certified

LFS201x Essentials of System Administration Certification (in progress)

LFS151.x Introduction to Cloud Infrastructure Technologies Certification (in progress)

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