Medical Records

Jessica Nickerson

**** ******* **., #****, ** Mesa, CA 91942 * 480-***-**** * ac12pr@r.postjobfree.com

Integrity Document Solutions, Inc * Apex Systems * BACTES Escondido, CA * Phoenix, AZ * Reno, NV/Mesa, AZ

June 2014 - Current

Site Supervisor - Release of Information Specialist Manage Release of Information Department. Support employees in daily tasks. Train new staff members as well as continued training of all staff with new policies and procedures. Lead the Release of Information Team at Palomar Health in the accuracy of HIPAA compliant requests for the release of Medical Records, Protected Personal Information, and Protected Health Information as allowed by the Healthcare facility, California Healthcare Laws, and HIPAA rules and regulations. Resolve complaints from patient and legal requestors. Delegate workflow among staff. Ensure accuracy of information being requested and released. Provide customer service to patients and other requestors whether in person or on the phone. Maintain accurate filing system based on the type of request and the information provided. Maintain data base of work completed. Interview and manage potential new hire applicants, directing promising candidates to Corporate offices for continued consideration. Work as a team player assisting other department members as needed to meet deadlines. Prioritize daily tasks for effective completion. Learn job responsibility quickly and effectively. Dignity Health * Honor Health *Chula Vista Care Center Phoenix, AZ * Scottsdale, AZ * Mesa, AZ

December-2011 - June-2014

Health Unit Coordinator- Nursing Assistant

Support Nursing Staff as well as Nurse Assistant Staff members in daily workload of patient care. Provide customer service on all incoming and outgoing phone calls, direct incoming calls appropriately. Enter and ensure accuracy of physician orders for medication and testing for each patient admitted to the NeuroTelemetry unit. Assist with patient care as requested or needed by the RN or CNA. Develop and maintained a quarterly department newsletter highlighting various topics relating to the nursing staff or the development of training material for new applications. Maintain accuracy of patient paper charts as well as the electronic medical records. Act as liaison between doctors and nurses when new orders are written. Assist assigned patients as well as others as needed with daily hygiene, ambulation, and feeding. Chart on each patient according to mobility and tasks completed each time in room assisting. Adapt well to changes within the department and facility.

Office Max, Inc

Mesa, AZ

February 2005 - July 2006

Print Department Manager - Sales Associate

Provide customer service to customers both on the phone and in person. Maintain supplies and order as needed. Create staff schedule for the department. Canvas area to promote business and gain customers. Fulfill print job requests in timely manner. Train new employees on printers and computer applications needed. Maintain online database of print jobs completed. Deliver print jobs as needed to recurring customers. Work towards sales goals daily, and surpass on regular basis. Assist with freight delivery and re-stocking of the store.

Maricopa Community Colleges

Mesa Community College * Rio Salado Community College Mesa, AZ * Tempe, AZ

Associates of General Business

Intermittent courses focused on the learning of business practices, leadership skills, communication and healthcare ethics along with general education courses between 2002 and 2014. Achieved President's List for Academic Excellence 2013-2014. Maintain a 3.6 GPA.

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