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Customer Service Assistant

Summerville, South Carolina, United States
August 30, 2017

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Victoria Rodriguez

Summerville, S.C. 908-***-****

Political science graduate seeking a full time position. Highly organized and is capable of tracking projects with little to no supervision. I am comfortable working in a demanding, fast-paced environment that requires quick responsiveness while maintaining a positive and professional demeanor.


Monmouth University, School of Humanities and Social Sciences January 2017

BA in Political Science

Minor in Criminal Justice

Honors: Dean’s List: Fall 2016

The Washington Center September 2016-December 2016

Public Policy Track Program


Asbury Park Press, Neptune, NJ June 2017- July 2017

Obituary Advisor

Processed and handled incoming obituaries inquiries

Met deadlines daily for outgoing obituaries

Properly took incoming obituary inquiry phone calls

Called funeral homes and crematoriums in regards to each death’s legitimacy

Edited and finalized incoming obituaries for print

Properly inputted the obituaries using (Wave 2)

Received and processed payment methods for obituaries

House of Representatives: Thomas MacArthur, Toms River, NJ February 2017- May 2017


Wrote and researched constituent happy letters

Handled incoming constituent calls

Wrote constituent correspondences’

Assisted with press release research

Greeted and provided constituents with good quality care

Assisted Caseworkers with various excel projects

House of Representatives: Hon. Debbie Dingell, Washington DC September 2016-December 2016


●Assisted staffers in clerical tasks

●Provided aid to the Press Director by providing daily news clips

●Supported Legislative Correspondent by drafting batch letters

●Handled incoming constituent calls

●Provided excellent customer service to incoming guests

●Assisted Secretary with pre-meeting setup (binder-making)


The Outlook January 2013-October 2014

Copy Editor/ Assistant Politics Editor/Politics Editor

●I utilized N-Design Programming, Photoshop and Adobe-PDF for article layout

●I copy-edited my section as well as other sections of the paper

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