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Customer Service Self Employed

St. Louis, Missouri, United States
13 an hour
August 29, 2017

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Elizabeth Diel

**** ****** ****** ****, *** 10

St. Louis MO, 63129


Goals-use my skills from Chrysler to Convergys to working with a growing company that values intelligence, experience, hard work and has opportunities for growth.


Convergys Corp Arnold MO, 01/01/2015 to 05/16/2017

ISM customer service loyalty agent

Taking back to back inbound calls and resolving the issues customers had with their Direct Tv, AT&T TV, High Speed Internet, Wireless phones and home phones, billing, sales, processing move ordering, technical trouble shooting and more while maintaining demanding metrics. Ranked # 1 on the floor of 400 agents for 8 months and in the top ten agent group for 17 months.

24-hour caregiver to father • Self Employed • Dates From 01/01/2013 to 12/15/2014

Gave 24-hour care to my father so he could maintain a dignified, enjoyable life as he was declining.

Farmers Insurance-02/03/2010 to 12/15/2012

Office manager, gave quotes, typing, answering calls, efficiently ran an office of 3.

Education -High School Graduate• Cahokia High School

General Studies, College prep, student council

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