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Computer User Support Technician

Brandon, Florida, United States
August 29, 2017

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Cynthia L. Woodson

Microsoft Certified Professional


Microsoft Certified Professional MCP

Operating systems: Windows XP, Vista, Windows 7,8,10, Mac, Linux

Windows command prompt, system diagnostics tools

System installation, configuration, troubleshoot, repair, rebuild

Software; Microsoft Office Suite, Antivirus/Spyware, diagnostic,

Security, and server software

Excellent computer skills; Understanding of Windows operating systems:

XP, Windows 7 & Windows 8 windows 10,

Install, configure, troubleshoot, analyze, repair

Networking: LAN, WAN, WIRELESS

Configuring Internet Connectivity: T1, DSL, Cable, Ethernet

Network Appliances: Firewalls, Routers, Switches and Wireless Access Points

Common Desktop Productivity Applications: MS Office suite

Setup, configure, repair printers, ink jet, laser

Hardware: Excellent analyzing, hardware problems

remove, replace, (memory, hard drives, motherboards and attachments

format hard drive, configure, install operating system


Answer user inquiries regarding computer software or hardware operation to resolve problems.

Oversee the daily performance of computer systems.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension Understanding written sentences and paragraphs in work related documents.

Speaking Talking to others to convey information effectively.

Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Work History

08/16-11/16 Superv of Elections; Tampa, FL-Tech support specialist (Temp-StaffEx)

Also worked in Suv of elec warehouse as Reps(various duties)

03/16-07/16 Vodastra; online IT outsourcing-HP Field Technician (Partime)

03/03-07/17 Measurement Inc., Tampa, FL-Reader/Scorer (seasonal work contract)

06/07-11/07 Rent -A-Geek; FL---Computer Service Provider (field technician

10/06-01/07 Stream; Tampa, FL---Dell Support Technicial

11/05-12/05 Stream International., Tampa, FL---Tech Support for AOL


10/73-04/74 USAF Jet Engine Technician School, Rantoul, IL; Certificate Awarded

10/76-06/77 Bailey Technical School, Memphis, TN; Certificate, Auto Mechanics

02/79-05/84 Memphis State University, Memphis, TN; B.A. Journalism

02/85/-01/86 Memphis Vo Tech, Memphis, TN; Certificate, Printing/Graphics

01/01-10/01 Erwin Technical Center, Tampa, FL; Diploma, Network Support

Awarded "Principal’s Honor Roll" Certificate

04/06-03/07 Tech Skills, Tampa, FL; A+ Certification

Network+ Certification, MCP Certification (preparation training)

Awarded Certificate of Mastery of Network+ and A+ for

Outstanding achievement on final exams (perfect scores)

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