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Customer Service Sales Associate

Location:
Saint Paul, Minnesota, 55114, United States
Posted:
August 29, 2017

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*** ****** ******, ***. *

St. Paul, MN *****

Cell - 651.***.****

ac12j1@r.postjobfree.com

David Lee Deetz

Objective

Entry-level professional position in biomedical or related area, with emphasis on use of human factors/ergonomics and of usability/human-centered design methods and applications for purposes of refining health-care technology and operations to improve systems quality, efficiency and patient care outcomes.

Experience

Microbiology Lab Technician

Eurofins Microbiology

Mounds View, MN

April 2017-August 2017

Received and inspected samples to ensure they were delivered properly

Entered 50-100 sample information per hour into LIMS to ensure proper test were conducted.

Weighing and enchrinching of samples for testing

Analyze results and report them in a timely manner

Calibrating and maintaining lab instruments and equipment

Preparing cell cultures and media for tests

Preparing environmental and test controls to insure of no environmental contamination.

Adhere to quality measures set by ISO/IEC 17025

Teaching new technicians to ensure that proper procedures are followed.

R&D Research Associate

University of Minnesota

Veterinary Diagnostic Laboratory

Saint Paul, MN

May 2016-December 2016

Assist with primer and probe dilutions, locating RNA samples for testing

Prepared master mix for real time RT-PCR assays

Researched and developed tests to improve detection levels compared to current methods.

Conducted tests on clinical samples with new in-house tests

Collect and analyze data from tests and presented them to department heads.

Preparing environmental and test controls to insure of no environmental contamination.

Sales Associate

Banana Republic

Roseville, MN

September 2015-May 2016

Help customer select and choose products and provided excellent customer service

Unloaded shipments of product to store

Managed inventory of products

Processed/prepared shipment of customers’ online orders

Contract Clinical Pharmacy Technician

Prime Therapeutics

Edina, MN

January-June 2015

Evaluated Medicare Part D coverage based on designated criteria.

Contacted Physicians/Pharmacies to obtain missing information needed to complete reviews.

Reviewed patient information to ensure that correct information was entered into the system.

Human Factors Intern

Ativa Medical

St. Paul, MN

July – August 2013

Researched and summarized FDA/ANSI 6236 regulations for medical devices.

Completed comprehensive usability analysis and heuristic analysis on the operation of prototype blood analyzers.

Sales Associate / Manager On Duty

Macy’s

Roseville, MN

July 2005 – February 2015

Oversaw front-of-house operations to ensure customer satisfaction

Ensured that closing and opening tasks were carried out correctly.

Ensured that all earnings were deposited correctly.

Managed and performed the closing and opening tasks of the restaurant.

Prepared food and delivered excellent customer services.

Effectively managed and addressed customer concerns.

Lab Assistant

EMS Consulting

Vadnais Heights, MN

April 2005 – August 2009

Performed tests with wind tunnels to assess laminar air flow on skylights.

Compiled data, interpreted results, and presented summary of findings.

Maintained lab equipment to ensure accurate measurements.

Assisted with additional lab tests when necessary.

Researched U.S. patents for relevant information.

Education

Master’s Degree

Major: Human Factors/Ergonomics

University of Minnesota

Courses completed:

DES 8151 Product Development

DES 8181 Research Ethics

CSCI 8115 HCI & UI Technology

HUMF 5001 Foundations in Human Factors and Ergonomics

KIN 5505 Human Centered Design Principles and Applications

PSY 5031W Perception

PSY 5064 Brain and Emotion

PSY 8815 Analysis of Psychological Data

STAT 5021 Statistical Analysis

WRIT 4501 Usability Testing

GPA: 3.8

Graduation Date: December 2016

Bachelor of Arts Degree

Major: History

May 2011

University of Minnesota

Minneapolis, MN

Additional Skills

Familiarity with Human Factors/Ergonomics methods: job analysis; ergonomic design of tools, work stations, jobs, and complex sociotechnical systems

Familiarity with human-centered design/usability analysis of products, software interfaces and built environments

Knowledge of FDA guidelines for applying human factors to medical devices.

Basic Java programming

Proficient in Microsoft Word, Excel, Access, PowerPoint, Adobe Acrobat, Photoshop, and R Studio

Familiarity working in various lab settings such as usability, bio-medical, blood, wet, wind tunnel, and stress testing labs.

Extensive knowledge of the physical components and operating systems of computers

Interests

Ergonomic/human factors methods & applications, computers, weightlifting, running, crossfit, reading (fantasy, sci-fi, mystery, thrillers, technical), and Tae Kwon Do



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