Technical Support/Customer Service
Resume:
DAVID A. FUNAIOLE
***.****@*******.***
linkedin.com/in/dave-funaiole
CENTRAL OFFICE TECHNICIAN, INTERNET ACTIVATION CENTER
**/**** – 12/2016
Fairpoint Communications – Manchester, NH
• Handled key escalations to ensure accurate and on-time delivery of DSL services for: Federal, State, Regional, and Local campaign events (POTUS, Governor, et al)
Intralot - the Interstate lottery system
Regional branch offices in Maine, New Hampshire, and Vermont for People’s Bank
Local Police/Fire/EMS and hospitals throughout the Tri-State area
• Collaborated with Engineers in proof-of-concept testing for new technologies and then disseminated the information by mentoring members of the IAC department
• Leveraged a variety of software applications to manage, diagnose, and resolve technical difficulties during new service installation and interrupted service repair appointments
INDEPENDENT CONSULTANT
5/2002 – 10/2008 3D Computer Consultants - Townsend, MA
• Single point of contact for clients in purchasing and installing appropriate hardware and software after having performed a detailed needs analysis.
WRITER/EDITOR/PHOTOGRAPHER
2/2005 – 10/2008 Trilogy News - Townsend, MA
• Wrote and edited a weekly newspaper using MS-Publisher, MS-Office, and Paint Shop Pro
• Created press ready graphics and artwork for local advertisers using various graphic arts software
• Generated final copy in PDF format using Adobe Acrobat for submission to commercial printing service
CONTRACTING CONSULTANT
10/2004 - 11/2005 Robert Half International - Burlington, MA
• Performed short-term temporary contract work at various companies:
Software QA testing for TV Guide Online
Break down, relocation, and set-up of computer systems for a pharmaceutical lab
Assisted in converting from an analog billing/filing system to a digital system for a manufacturing firm
QA TEST TECHNICIAN
4/2000 - 5/2002 Rachis Corporation, Maynard, MA
• Performed QA testing/debugging for Microsoft’s Web-TV application and other client products
• Worked under the direction of the VP of Marketing to create art, graphics, and content for digital media distribution of company events and milestones including a total upgrade of the company website
QA TEST TECHNICIAN
6/1999 - 4/2000 THE Quality Group, Devens, MA
• Leveraged a variety of software applications to diagnose and document compatibility and functionality during QA testing life cycle for a variety of software and hardware products for various regional, national, and international client companies
TECHNICAL SUPPORT REPRESENTATIVE
3/1997 - 6/1999 Puma Technology Inc., Nashua, NH
• Strove for First Call Resolution while handling all issues with urgency, ownership and accountability
• Performed QA testing for Engineering Department on pre-release beta versions of software
• Assisted in-house copywriters by clarifying application functionality for new release documentation
• Identified opportunities for process improvements and recommended solutions to leadership
TECHNICAL SUPPORT SPECIALIST
5/1995 – 3/1997 (NEBS) ONE-WRITE PLUS, NASHUA, NH
• Strove for First Call Resolution while handling all issues with urgency, ownership and accountability
• Provided senior level Internal Help Desk support for junior members and new hires in the department
EDUCATION
Bachelor of Science - Business Administration/MIS Concentration Fitchburg State College, Fitchburg, MA
Associate of Science - Computer Information Systems Mount Wachusett Community College, Gardner, MA
MILITARY SERVICE
Aviation Electronics Technician, USNR - South Weymouth Naval Air Station
COMMUNITY SERVICE
Fire Chief Screening Committee - appointed, 2014
Board of Selectmen - elected, 2008-2009
Zoning Board of Appeals - appointed, 2004-2008
Trust Fund Commissioners - elected, 2003-2008
Town Properties Committee - appointed, 1998-2003
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