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Technical Support/Customer Service

Location:
Townsend, Massachusetts, 01469, United States
Posted:
August 29, 2017

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DAVID A. FUNAIOLE

978-***-****

ac12hs@r.postjobfree.com

linkedin.com/in/dave-funaiole

CENTRAL OFFICE TECHNICIAN, INTERNET ACTIVATION CENTER

**/**** – 12/2016

Fairpoint Communications – Manchester, NH

• Handled key escalations to ensure accurate and on-time delivery of DSL services for: Federal, State, Regional, and Local campaign events (POTUS, Governor, et al)

Intralot - the Interstate lottery system

Regional branch offices in Maine, New Hampshire, and Vermont for People’s Bank

Local Police/Fire/EMS and hospitals throughout the Tri-State area

• Collaborated with Engineers in proof-of-concept testing for new technologies and then disseminated the information by mentoring members of the IAC department

• Leveraged a variety of software applications to manage, diagnose, and resolve technical difficulties during new service installation and interrupted service repair appointments

INDEPENDENT CONSULTANT

5/2002 – 10/2008 3D Computer Consultants - Townsend, MA

• Single point of contact for clients in purchasing and installing appropriate hardware and software after having performed a detailed needs analysis.

WRITER/EDITOR/PHOTOGRAPHER

2/2005 – 10/2008 Trilogy News - Townsend, MA

• Wrote and edited a weekly newspaper using MS-Publisher, MS-Office, and Paint Shop Pro

• Created press ready graphics and artwork for local advertisers using various graphic arts software

• Generated final copy in PDF format using Adobe Acrobat for submission to commercial printing service

CONTRACTING CONSULTANT

10/2004 - 11/2005 Robert Half International - Burlington, MA

• Performed short-term temporary contract work at various companies:

Software QA testing for TV Guide Online

Break down, relocation, and set-up of computer systems for a pharmaceutical lab

Assisted in converting from an analog billing/filing system to a digital system for a manufacturing firm

QA TEST TECHNICIAN

4/2000 - 5/2002 Rachis Corporation, Maynard, MA

• Performed QA testing/debugging for Microsoft’s Web-TV application and other client products

• Worked under the direction of the VP of Marketing to create art, graphics, and content for digital media distribution of company events and milestones including a total upgrade of the company website

QA TEST TECHNICIAN

6/1999 - 4/2000 THE Quality Group, Devens, MA

• Leveraged a variety of software applications to diagnose and document compatibility and functionality during QA testing life cycle for a variety of software and hardware products for various regional, national, and international client companies

TECHNICAL SUPPORT REPRESENTATIVE

3/1997 - 6/1999 Puma Technology Inc., Nashua, NH

• Strove for First Call Resolution while handling all issues with urgency, ownership and accountability

• Performed QA testing for Engineering Department on pre-release beta versions of software

• Assisted in-house copywriters by clarifying application functionality for new release documentation

• Identified opportunities for process improvements and recommended solutions to leadership

TECHNICAL SUPPORT SPECIALIST

5/1995 – 3/1997 (NEBS) ONE-WRITE PLUS, NASHUA, NH

• Strove for First Call Resolution while handling all issues with urgency, ownership and accountability

• Provided senior level Internal Help Desk support for junior members and new hires in the department

EDUCATION

Bachelor of Science - Business Administration/MIS Concentration Fitchburg State College, Fitchburg, MA

Associate of Science - Computer Information Systems Mount Wachusett Community College, Gardner, MA

MILITARY SERVICE

Aviation Electronics Technician, USNR - South Weymouth Naval Air Station

COMMUNITY SERVICE

Fire Chief Screening Committee - appointed, 2014

Board of Selectmen - elected, 2008-2009

Zoning Board of Appeals - appointed, 2004-2008

Trust Fund Commissioners - elected, 2003-2008

Town Properties Committee - appointed, 1998-2003



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