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Customer Service Representative

Location:
Alpharetta, Georgia, United States
Salary:
37000-45000
Posted:
August 29, 2017

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COVER LETTER

Shana Monique Schneider-Joseph

ac12fu@r.postjobfree.com

470*******

**-**-****

Hiring Manager,

Dear Hiring Manager,

I'm applying for a Customer Service Representative position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convience.

Please find my resume attached.

I can be reached at the number above or at my email address. Sincerely,

Shana Monique Schneider-Joseph

Shana Monique Schneider-Joseph

905 Northpark Lane Alpharetta, GA 30004

• Contact No : 470******* • Email : ac12fu@r.postjobfree.com Objective

To further my professional career with an executive level management position in a world class company. Seek to diversify my skills in another industry and as part of a larger organization. Relocation desirable

Work Experience

• Verizon

Technical Support Expert

Jul 2016 - Aug 2017

Answer incoming calls from customers with various reasons from billing, plan changes, account maintenance, main task was assist the customers in the walking the customers through finding and repairing if possible of the customer different devices ( tablets, cell phones, mini, jet pack, etc)while maintaining monthly goals.

• Verizon Wireless

Technical Support Coordinator I

Dec 2012 - Jul 2016

Answer incoming calls from customers with various reasons from billing, plan changes, account maintenance, main task was assist the customers in the walking the customers through finding and repairing if possible of the customer different devices ( tablets, cell phones, mini, jet pack, etc)while maintaining monthly goals.

• Verizon Wireless

Senior Customer Service Representative

Feb 2011 - Dec 2012

Answer incoming calls from customers with various reasons from billing, plan changes, account maintenance, meeting or exceeding monthly goals, assist the customers in the choosing of the best of different devices ( tablets, cell phones, mini, jet pack, etc)for the customer. Also helping the customer to make the best purchase for their needs and wants.

.while maintaining monthly goals.

• Verizon Wireless (start)

Customer Service Representative 1

Jun 2010 - Feb 2011

Answer incoming calls from customers with various reasons from billing, plan changes, account maintenance, meeting or exceeding monthly goals, assist the customers in the choosing of the best of different devices ( tablets, cell phones, mini, jet pack, etc)for the customer. Also helping the customer to make the best purchase for their needs and wants.

.while maintaining monthly goals.

Field of Interests

• Customer Service Representative

Skills

• Clear Communication skills, Ability to Use Positive Language

• Willingness to learn, Patience, Attentiveness

• Out of the box thinking.l, Acting Skills, Time Management skills

• Self motivated,Ability to read Customerservice, calming presence, goal oriented focus

• Problem Solving skills, Persuasion Skills, Tenacity and closing ability Strength & Hobbies

• Build Raport

• Self Confidence

• Ability to show empathy

• Helping others

Reference

Robin Trammell

Customer Service Supervisor

Verizon

ac12fu@r.postjobfree.com

770*******

Kanara Harden

Covington worker

Verizon

770*******

Shirley Langley

Customer Service Supervisor

Verizon

678*******

Kim Cromatric

Lead Director Team

Verizon

770*******

Melissa Dowell

Covington worker

Verizon

770*******

dcx

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. gbgb

Date : 8/16/2017

(Shana Monique Schneider-Joseph )



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