Customer Service Representative
Resume:
COVER LETTER
Shana Monique Schneider-Joseph
ac12fu@r.postjobfree.com
Hiring Manager,
Dear Hiring Manager,
I'm applying for a Customer Service Representative position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convience.
Please find my resume attached.
I can be reached at the number above or at my email address. Sincerely,
Shana Monique Schneider-Joseph
Shana Monique Schneider-Joseph
905 Northpark Lane Alpharetta, GA 30004
• Contact No : 470-***-**** • Email : ac12fu@r.postjobfree.com Objective
To further my professional career with an executive level management position in a world class company. Seek to diversify my skills in another industry and as part of a larger organization. Relocation desirable
Work Experience
• Verizon
Technical Support Expert
Jul 2016 - Aug 2017
Answer incoming calls from customers with various reasons from billing, plan changes, account maintenance, main task was assist the customers in the walking the customers through finding and repairing if possible of the customer different devices ( tablets, cell phones, mini, jet pack, etc)while maintaining monthly goals.
• Verizon Wireless
Technical Support Coordinator I
Dec 2012 - Jul 2016
Answer incoming calls from customers with various reasons from billing, plan changes, account maintenance, main task was assist the customers in the walking the customers through finding and repairing if possible of the customer different devices ( tablets, cell phones, mini, jet pack, etc)while maintaining monthly goals.
• Verizon Wireless
Senior Customer Service Representative
Feb 2011 - Dec 2012
Answer incoming calls from customers with various reasons from billing, plan changes, account maintenance, meeting or exceeding monthly goals, assist the customers in the choosing of the best of different devices ( tablets, cell phones, mini, jet pack, etc)for the customer. Also helping the customer to make the best purchase for their needs and wants.
.while maintaining monthly goals.
• Verizon Wireless (start)
Customer Service Representative 1
Jun 2010 - Feb 2011
Answer incoming calls from customers with various reasons from billing, plan changes, account maintenance, meeting or exceeding monthly goals, assist the customers in the choosing of the best of different devices ( tablets, cell phones, mini, jet pack, etc)for the customer. Also helping the customer to make the best purchase for their needs and wants.
.while maintaining monthly goals.
Field of Interests
• Customer Service Representative
Skills
• Clear Communication skills, Ability to Use Positive Language
• Willingness to learn, Patience, Attentiveness
• Out of the box thinking.l, Acting Skills, Time Management skills
• Self motivated,Ability to read Customerservice, calming presence, goal oriented focus
• Problem Solving skills, Persuasion Skills, Tenacity and closing ability Strength & Hobbies
• Build Raport
• Self Confidence
• Ability to show empathy
• Helping others
Reference
Robin Trammell
Customer Service Supervisor
Verizon
ac12fu@r.postjobfree.com
Kanara Harden
Covington worker
Verizon
Shirley Langley
Customer Service Supervisor
Verizon
Kim Cromatric
Lead Director Team
Verizon
Melissa Dowell
Covington worker
Verizon
dcx
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. gbgb
Date : 8/16/2017
(Shana Monique Schneider-Joseph )
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