Ginger Sierra

**** ******* **., *******, ** *****, 714-***-****, ac12fa@r.postjobfree.com

Highlights

o Experienced in administration, medical office, human resources, promotion/marketing and use of social media .

o Ability to multitask, stay organized, and be flexible.

o Able to use computers comfortably and learn new software quickly; experienced in MS Office products.

Experience

Ultimate Staffing Solutions, Costa Mesa, CA

Imaging Specialist

May 2016 - May 2017

●Sorted and prepared various important business documents for the American Automobile Association.

●Scanned documents using a high volume image scanner.

●Validated and indexed the batches of documents for access on the network using Icon software..

Volt Workforce Solutions, Long Beach, CA

Senior Customer Service Agent

November 2015 - March 2016

●Answered incoming calls from members of United Healthcare’s HSA/RRA accounts within Optum Bank while ensuring a high level of customer service and maximizing productivity and security.

Orange County Music League, Santa Ana, CA

Intern/Promoter

December 2014 - July 2017

●Learned concert promotion by using social media sites, and street teams.

●Attended events to see the process of booking bands to create a successful concert.

●Met venue owners and created working relationships.

●Networked with non-member bands to encourage them to join.

Anyonehome.com, Irvine, CA

Property Consultant

July 2015 - September 2015

●Received calls from prospective customers looking to rent houses/apartments.

●Duties included giving out rental information, searching for properties, informing owners of emergency services needed by tenants, and scheduling tours.

Apria Healthcare, Inc., Irvine, CA

Customer Care Specialist

December 2010 - July 2014

●Handled DME orders for such equipment as, wheelchairs, walkers, oxygen, canes, CPAP, bathroom safety equipment

●Received orders via fax, phone, and email from insurance companies for prescribed medical equipment for patients.

●Processed equipment orders by contacting patients to confirm, receiving co-payments, assigning date of delivery, and finalizing order to be sent to distribution for delivery.

Fox Interactive Media/MySpace.com, El Segundo, CA

Senior Customer Care Specialist

July 2007- June 2010

●Promoted to higher level departments; Parent Care, Priority Support, Policy Enforcement.

●Processed, responded and closed cases, using Salesforce/MyCare, of user’s requests for assistance with problems with their MySpace profiles.

● After four months, invited to join the Parent Care team which assisted parents using emails and the Parent Care Hotline; eventually adding general MySpace calls to our phone queue.

●Invited by our Director to join the Writer’s Clinic which reviewed and revised solutions.

●In October 2009, promoted to Priority Support handling BBB and more sensitive emails.

●In February 2010, promoted to Policy Enforcement. Duties involved working with law enforcement, searching for and reporting criminal/threatening activities to different agencies where applicable.

Education

B.A, Psychology

University of West Georgia, Carrollton, GA

March 1985 - March 1989, Graduated on Dean's List

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