Thanh P Tran

***** ***** ******** ** * Tomball, TX 77375

ac12eq@r.postjobfree.com * 281-***-****

PROFESSIONAL EXPERIENCE

Hewlett Packard, Houston, TX

QA Consultant / Tester / Test Engineering Support / Project Engineering Technician

(PSG) Notebooks R&D Team: 08/11 – 06/17

Supported 18+ projects on a daily basis.

Validate, troubleshoot, and debug Priority 1&2, 3rd level support (field-captured), and pre-assigned issues to root cause.

Setup and run various scripts and automated test environments (WinPVT, WinPMT, etc).

Swap hardware configurations for bugs validation

Write up bugs (issues) found (Sudden Impact)

Main contact for Microsoft product bugs testing and reporting management with weekly meetings with Microsoft representatives and HP managers.

Read memory dump files and triage bugs to the correct teams for software fix.

(PSG) Desktops R&D Team: 07/11-08/11

Run Install, Upgrade, Network, Video, USB, Bluetooth, 1394, Power Management, and Sanity Testing for Windows 8 on all-in-one and tower consumer/commercial desktops (Quality Center).

Write up bugs (issues) found during ALL testing (Sudden Impact).

Swap desktop hardware components (motherboards, video cards, memory, HDDs).

Flashing/updating BIOS.

Manage desktop inventory for the lab.

(PSG) Notebooks R&D Team: 08/06 – 04/11

Cross-trained and versatile in working as part of a team of 22 with other departments to complete projects on time or ahead of deadlines in an agile testing environment.

Validation and debug testing of Priority 1&2, 3rd level support (field-captured), and pre-assigned issues.

Setup and run various scripts and automated test environments (WinPVT, WinPMT).

Run Verification, Ad hoc, Acceptance, Full Functional, Stress, Regression, Benchmark, and Game Testing for Video, Audio, and Hardware Enabling SW integration on commercial notebooks.

Write up bugs (issues) found during ALL testing (Sudden Impact, BMC Remedy)

Package, test, and release video, audio, and hardware enabling software solutions for customer Softpaqs and HP System Software Manager (SSM) for network administrators.

Escalate issues to PMs and vendors (AMD, Intel) to conduct direct lab-to-labs to get issues closed.

Attend team meetings with testers, test leads, and lab managers; walkthrough meetings with PMs; and conference calls with test managers, PMs, vendors, and ODMs (overseas test teams).

Assisted in setting up demos for presentation to upper level executives and potential clients.

Lead and coordinate work to teams of 4 or more testers for responsible projects.

Recommendations and revisions to Test Plans, Specs, other technical documents, and post mortem.

Wrote test plans for WinDVD 10 BD/SD based on functional specifications and expected behaviors.

Bank of America Corporation, Houston, TX

Senior Teller/Assistant Teller Coordinator

Spring Cypress Retail Branch: 11/04-08/06

Worked with the team in the grand opening of this brand new branch in 2004- Helped market the branch, increase cliental, increase sales, increase profits, and achieving high customer service satisfaction scores.

Processed services such as Deposits, Withdrawals, Check Cashing, Cashier’s Checks, Money Orders, and Overdraft refunds.

Management of tellers, ATM, Branch recaps, BICS, Shipping and receiving of money, Reconcile customer complaints using care and urgency, Opening/Closing of branch, assist in balancing off-balanced teller drawers, authorizing large transactions, and completed safety and team training courses.

Consult and sell financial services based on clients’ needs and relationship with the bank.

EDUCATION

Florida Atlantic University, Boca Raton FL Bachelor of Business in Finance

Graduation Date: August 2004

Other Courses Completed:

EGN 1002 – Fundamentals of Engineering ISM 3011 - Management Information Systems

ISM 2000 - Information Systems Fundamentals ISM 3230 - Intro to Business Programming

TECHNICAL SKILLS

Fluent with DOS, Windows XP, Vista, Win7, Win8.1, Win10, Linux Ubuntu, Debian, Yellowdog, Microsoft Office Outlook, OneNote, Excel, Word, PowerPoint, Access, WinQual, SQL, HTML, VPN, VMWare, SMB, LAN, WAN, WLAN, FTP server, Web server, remote desktop, HDD backups/imaging, and RAID 0-6

Strong proficiency in Software/Hardware installation and setup, Network/Server setup, Diagnostic and Troubleshooting SW/HW/Networking, Electronic components soldering, Wire soldering, Desktop/Notebook repair, LCD repair, Electrical wiring, network wiring, and Desktop SW/HW support

Excellent in Multitasking, Written/verbal communication, Work Well in Teams, Attention to detail, Organizational, Time management, Analytical and problem solving, Decision-making, Self-motivated, Flexible, Interpreting technical documents, Customer service, and Good work ethics.

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