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San Jose, California, United States
August 29, 2017

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Jesse Mendoza

**** ***** ***

San Jose, CA *****



40+ years of work experience and extensive knowledge in the repair and installation of phone and data systems

Excellent trouble-shooting skills

Self-motivated with the ability to set priorities and achieve immediate and long-term goals and meet deadlines in a timely fashion

Demonstrates the ability to work independently and as a team member

Easily adapts to new concepts and responsibilities

Ability to build and maintain strong relationships with clients, vendors and co-workers


1999 – Present - XO Communications

Field Services Technician III

Install, test and repair voice, data, fiber and equipment

Install, test and repair routers for Internet; turn- up and maintain all telecommunications and IP related equipment

Perform general maintenance, upgrades and preventive measures on all XO customer equipment, such as last-mile circuits and premise equipment

Consistently interact with customers and technical liaisons in a professional and timely manner

Manage projects at various locations for various customers to meet deadlines and exceed expectations

Collaborate with network technicians with installations, commissions, tests, and acceptance of all new network installations

Respond to emergency network issues in a timely fashion

Exhibit safe and high-quality work habits

Train junior technicians on all job duties

1998 – 1999 - ICG Communications

Field Services Technician

Install and repair voice and data equipment

1997 – 1998 - Brooks Fiber

Field Services Technician

Install and repair voice and data equipment

1990 – 1997 - Westone Phone Service

Installer & Repairman

Install and repair voice and data equipment

Install and repair LAN network wiring

1987 – 1990 - JM Phone Services

Installer & Repairman

Install and repair internal and external voice lines, PBX and LAN network wiring 1974 –1987 - Pacific Telephone

PBX Installer & Repairman

Install & repair voice lines inside & outside I & r PBX systems EDUCATION

Online courses regarding installation and routers for Cisco, CAC and Adtran products


Available upon request

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