PATRICIA MADRID

*** ******** ***** **. ********, NJ 08701

ac12cv@r.postjobfree.com 973-***-****

Summary:

With my previous clerical experience looking for a position of Accounts Payable, Accounts Receivable and

Collections Specialist where I can prove my ability with better service.

PROFESSIONAL EXPERIENCE

NCWC Dealer Services Inc., Ocean, NJ 10/2016 - Present

Collections Specialist

Researched overdue account balances, took incoming calls from customer and answered questions regarding

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their accounts, ability to handle high call volume and improve company collections

Negotiating payments while continuing to build a positive relationship with customers

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Collected customer payments in accordance with payment due dates and process payments

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Freelancing:

Leeza’s Catering LLC. Manville, NJ 11/2013 - Present

Customer Service Representative Assistant

Attracts potential customers by answering product and service questions; suggesting information about other

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products and services, open customer accounts by recording account information

Maintain customer records by updating account information

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GRM Management Services Inc., Jersey City, NJ 08/2013-10/2013

Collections Representatives

• Communicated with customers via phone, email to secure payment, faxes documents to accounts and follow

up

Follow up on collection and allocation of payments, research and reconcile invoice amount with clients

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Collecting an average of $80,000 on a monthly basis for company

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Veritext Corp. Services Inc., Florham Park, NJ 11/2011-07/2012

Accounts Payable & Receivable Clerk

• Processing and posting invoices of payments, communicated with customers via phone, email to secure

payment

Match, batch and sort invoices in numerical/alphabetical order, set up new vendors and create vendor folders

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Maintain accounts receivables customer files, stamping and mailing checks and filing copies of invoices

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Print and analyzed reports, prepare batches of invoices for data entry

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Processing credit card transactions, wire payments, checks, and preparing deposit slips

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Goya Foods Inc., Secaucus, NJ 04/2011-07/2011

Accounts Receivable & Billing Clerk

Responsible for applying cash receipts and entries chargeback to customer accounts

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Running weekly aging receivables reports, collection on past due invoices

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Uploading and processing cash from the Bank of America banking site

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Preparing reviewing and distributing invoices, keep records of invoices and support documents

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Balanced clerical responsibilities, sorting and filing documents, make copies of the invoices

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Marquis who’s Who LLC. New Providence, NJ 12/2009-01/2011

Accounts Receivable & Collections Specialist

Responsible to entering orders and processing credit cards transactions, wire payments, checks and preparing

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deposit slips, prepare and send notifications of payments past due, prepare batches of invoices for data entry,

processing cash applications. Maintaining database by opening new accounts and updating information

Review and post lock box payments, research unidentified payments

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Prepare refund letters and credit cards declined letters, and then email the customers

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Review invoices to ensure accuracy, collect money over the phone and provide receipts

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Process credit and debit memos, research of chargeback’s including discrepancies

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Consulting Assignments (Publishing, Financial, Business) 02/2005-12/2009

Data Entry Analysis

Reviewing, analyzing and entering accurate and complete application information into database system

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Evaluate documentation provided by applicant and determine service eligibility examination analysis.

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Review and process appeals of applications

Processing credit memos and processing daily production data and reviewing report data

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Data collection and reconciliation, data entry, and creation of client communications

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Responsible to fill out registration form and payment entry

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Asap Shipping & Printing, Sterling, VA 12/2004-02/2005

Customer Service

Interact with customers providing advice in the selection of products, as well with merchandising personnel

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at all levels

Manage respond to and resolve customer complaints

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Cashier front desk and make copies and sending faxes, shipping and receiving Ups and Dhl

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Answering incoming and outgoing calls

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EDUCATION AND CREDENTIALS

High School Diploma – CNM CIII San Felipe Lima, Peru

Four in One – Essex County College Newark, New Jersey

Bookkeeper – West Essex County College West Caldwell, New Jersey

Skills:

Self-motivated professionally and efficiently qualified with vast experience in Account Receivables, Account Payable

and Collections Specialist

Proven ability to assume increased responsibility, strong analytical skills

Extremely dependable in completing project accurately and on time, bilingual: Fluent in English and Spanish

Computer Skills:

MS Word, Excel and Outlook Express

AS400, Sales Force, Onion, Premium Billing System and efficient in Internet

Proficient in accounting programs, including Great Plains, QuickBooks

References: Available upon request

Contact this candidate