Project Manager Support

Ellen Lee

*** ****** ******, ******* ****, CA ***61

Phone: 415-***-****, E-mail: ***********@*****.***

OBJECTIVE:

Seasoned Project Manager/Business Analyst with 12 years of experience, seeking to leverage excellent customer relationship management and communication skills in a senior level analyst role.

SUMMARY:

Always providing the highest level of customer satisfaction, from analysis to delivery of the final product.

Solid experience with Senior Leaders, providing long-term business solutions and recommendations.

Extensive knowledge of software development lifecycle in both Financial Services and Technology environments.

Proactively organizes, multi-tasks, and prioritizes with a keen eye for detail.

WORK EXPERIENCE:

Apple, Sunnyvale, CA 2016-2017

Senior Project Manager, IS&T Global Retail Network

Reconciled vendor infrastructure equipment quotes to internal Bill of Materials (BOM) to ensure accuracy, in efforts to prevent missing equipment prior to store turn up date

Coordinated efforts between Retail Development, Finance, and Project Management teams to reach consensus and obtain approvals for all vendor quotes

Created Service Requests for all vendor quotes that required a Purchase Order

Maintained daily and weekly reports to keep internal teams and external vendors updated on status of Purchase Orders

Streamlined the procurement process by decreasing the Purchase Order lead time by 50%

Documented current BOM reconciliation and Service Request creation processes and led knowledge sharing sessions for Project Management team

Wells Fargo, San Francisco, CA 2013-2014

Business Process Analyst, International ACH Product

Identified functional requirements and determined solutions for enhancements to Global Payments System in order to improve customer experience and operational efficiency

Directed efforts to implement stringent system validation checks on customer-submitted data which led to a 50% increase in straight through processing

Documented current payment system process flow and conducted knowledge sharing sessions amongst Product, Technology, Customer Service and Operations staff

Analyzed payment volumes and processing times in order to make recommendations to determine system scalability

Created Standard Operating Procedures for End-to-End payment testing between internal UAT team and external partners

Reviewed product-related marketing materials and internal documentation to ensure accuracy

Deutsche Bank, New York, NY 2008 – 2009

Vice President, Project Manager, Global Credit Derivatives Trade Capture

Managed Sarbanes-Oxley reporting process, and improved monthly reporting and error handling by 100%.

Analyzed Trade Capture statistics to ensure Weekly Federal Targets/Regulatory Commitments were met; improved bank wide target from 80% to 99% compliant.

Led knowledge sharing sessions for senior managers in Trade Capture and related business areas; improved business processes and bridged knowledge gaps for over 100 operations colleagues.

Supervised Trade Capture Control Reporting to satisfy department audit requirements; improved communication and weekly/monthly audit checkpoints between Trade Capture and Audit.

Supervised semi-annual review of Trade Capture Policies & Procedures to improve accuracy of department manuals.

Prepared business and technical requirement documents for enhancements to existing trade capture systems & processes; served as liaison between Front Office Business Management and Technology Development Lead.

Bank of America, New York, NY 2004 – 2008

Assistant Vice President, Senior Business Analyst, Global Credit Products Technology

Served as primary liaison for Business End Users, Development Teams, Business Support Teams, Infrastructure Team, and Senior Management; improved communication and visibility between these teams.

Developed mastery of AGILE software development method.

Gathered requirements and prepared Business Specifications for Front Office Trade Capture System.

Prepared Project Milestone reports and gave recommendations for improvement to Senior Stakeholders & Performance Management Team.

Trained Global Business Support teams on new enhancements prior to each system release, decreased number of inquiries from support teams by 50%.

Senior Business/Technical Support Analyst, Global Credit Products Technology

Established and maintained relationships with Global Trading & Sales Desks and Development Teams.

Supervised daily support activities on NY Trading Desk (i.e. P&L analysis, ad hoc support queries).

Tracked daily support issues and prepared weekly & monthly status reports for Senior Management.

Assisted in Business Continuity Testing planning with Business Management team.

Senior Business Support Analyst, Global Foreign Exchange Technology

Served as primary liaison between Front Office Client Services Support and Trading/Sales and External Clients.

Automated department monthly status report to save $20k per year.

Deutsche Bank, New York, NY 2000 – 2004

Associate, Supervisor/Account Administrator, Global Credit Derivatives Technology

Supervised Trade Capture Application Support team by serving as liaison between end users and developers.

Managed application transition between technology groups.

Trading Support Analyst, Global Credit Derivatives Technology

Served as primary, front-end support for Trading and Trade Support staff.

Coordinated and implemented new releases, ensured that release details were communicated to end users.

Maintained various MIS reports for business management.

Operations Support Analyst, OTC Derivatives Technology

Served as primary, front and back-end support for Back Office Operations end users.

Provided day-to-day support for ad hoc user requests.

WinMill Software, New York, NY 1999 – 2000

Web Designer/Business Analyst

Managed work plans and milestones.

Designed web pages with e-commerce functionality.

Created test scripts and performed quality assurance testing.

TECHNICAL SKILLS

Programming Languages: SQL, HTML

Windows Applications: Word, Excel, Visio, PowerPoint, Project, Access, SharePoint, Lotus Notes, Outlook

Environments: UNIX, Windows, MAC

ACTIVITIES

Bank of America, Business Analyst Forum - Founder & President

Women on Wall Street

Women in Technology, Networking & Mentoring Committee

Asian American Leadership Network

Toastmasters Speaking Network

LANGUAGES

Chinese Mandarin (native speaker)

French (speak, read, write)

EDUCATION

University of Pennsylvania, Philadelphia, PA

College of Arts and Sciences

B.A., Mathematics, May 1999

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