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Customer Service Manager

Aurora, Colorado, United States
August 30, 2017

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D’Andre Alan Thortvedt ***** Park Meadows drive

Lone tree, Colorado



University of Northern Colorado August 2013 – May 2017

Business Administration with Emphasis in Finance, Minor in Economics Greeley, Colorado

University Honors:

Crowley Foundation scholarship 2013

Arches of Hope scholarship 2013

Dream Alive scholarship 2013-2014

Glen C Turner scholarship 2014-2015


Account Management Internship May 2017 - July2017

Advance Auto Parts Denver metro area, Colorado

Worked alongside a District Manager through an inventory count that uncovered $25,000 in lost inventory.

Analyzed daily and period sale projections to help establish a company strategy to hit target goals.

Performed data and financial analysis on sales trends for local area using Oracle software.

Aided in negotiating a stocking order worth over $4000 a month with the number one car shop in Littleton, Colorado.

Researched company buying habits in order to capitalize on market share, and find opportunities to attack the market.

Marketed for the grand opening of a newly redesigned store.

Developed promotions and marketing with new store team that lead to sales that surpassed target by $8000 within the first day and led to accelerated future growth.

Established financing options for customers to grow new store sales.

Field Manager August 2013 – March 2017

Greeley Recreation Center Greeley, Colorado

Focused on optimization when dealing with staffing.

Set daily goals to maximize proficiency and productivity.

Developed a staff that led to a significant improvement in customer service; based off quarterly reviews.

oPromoted to Field Manager from Supervisor based off these improvements.

Built an environment that encouraged positive attitude and communication between my team members.

Valued and improved new training techniques to help future employees.



Proficient in Excel, Word, Oracle and PowerPoint

Strong written, verbal communication and presentation skills


Community oriented; volunteered over 500 hours helping Greeley, Colorado youth

Self-motivated leader

Organized with the ability to multitask

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