Technician Service

DAN CAUDILL

***.*******@*******.***, **********@*****.***

*** ********* ** **********, ****

Cell: 513-***-****

Work: 937-***-****

OBJECTIVES

To better myself through becoming established with in a company where growth and opportunity are available.

EDUCATION

Devry University

2016 Network administration

Currently holding a 3.0 gpa

EXPERIENCE

Time Warner Cable

Hamilton, Ohio

FT5 Technician 2011-2015

Currently maintaining a 0% Repeat rate and 100% Cstat Scores

Signature home Certified

Intelligent Home Certified

Cat Technician: Run high repeat customer complaint calls. Advanced trouble shooting Mdu Technician: Rewire and troubleshoot Multi-Dwellings Fst: Precall customers do walk through over the phone. Use Icoms billing system to enter, modify and cancel work orders

TYPE PERSONAL NAME

TIME WARNER CABLE

TURNER ROAD

Business Class Technician 2015-2017

Install and service commercial Equipment and Services Meet the demands of Commercial customers and their It Groups to keep services running and reliable Configure Ip Static Ip addresses and Setup our Equipment to work with customers network devices and needs

SPECTRUM HAMILTON, OHIO

Tqa Technician 2017-Present

Troubleshoot and diagnose high repeat service calls Quality Inspect previous ran jobs for residential and commercial Run all corporate complaint and escalation calls

Appen Global

Independent Consultant 10/16-Present

Review and rate Web Content using Excel and a web tool according to detailed criteria

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