Customer Service Windows Server

VICTOR ARIZMENDI

***** ** ***** *** *** A** Downey, CA, 90241 323-***-**** *******************@*******.***

HELP DESK / TECHNICAL SUPPORT

SKILLS AND QUALIFICATIONS

Active Directory

Office 10, 13

VNC

Exchange

Windows 7, 8, 10

Team Viewer

LAN/WAN

TCP/IP

LogMeIn

Strong Leadership Skills

Staff Development

Helpdesk Support

Device & Printers

Break fix

Telephone Etiquette

Meticulous & Organized

Customer Service

Excellent Management Skills

Bilingual: Spanish/English

Network Monitoring

Work Well Under Pressure

PROFESSIONAL EXPERIENCE

Cathay Bank/Help Desk Technician (Contract) July 2015/Present

Responsibilities include: Oversee the daily performance of computer systems, answer user inquiries regarding computer software or hardware operation to resolve problems. Setup equipment for employee use, ensuring proper installation of cables, operating systems and software. Install and perform minor repairs to hardware, software and peripheral equipment. Create tickets for all incoming calls/emails and manage ticket queues for proper resolution and escalation time frames.

Little Caesars/Management Jan 1991/July 2015

Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored the restaurant and took appropriate action to ensure food quality and services standard were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintain excellent customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of the house. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Increased weekly revenue by eight percent.

EDUCATION

New Horizons Computer Learning Centers Graduated: June 2016

20410 Installing and Configuring Windows Server 2012

20411 Administering Windows Server 2012

20412 Configuring Advanced Windows Server 2012 Services

20417 Upgrading Your Skills to MCSA Windows Server 2012

Associate of Science, UNAM – Mexico City, Mexico Graduated: June 1977

REFERENCES AVAILABLE UPON REQUEST

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