Field Service Engineer

GEORGE A. D'ALESSANDRO

** *** **., ******, ** ***23 (C) 518-***-**** ******.***************@*****.***

Summary

Seeking a challenging position within the Information Technology field that will allow me to contribute with my technical

skills, computer knowledge, customer service and managerial abilities.

Skills

Windows 95/98/ME/NT/2000/XP/7/8/10,Windows Enthusiastic, creative and willing to assume increased

Small Business Server responsibilities

Experience with Active Directory, Exchange, VMWare, Thrive on working with people and helping clients

Autotask Endpoint Management achieve their objectives

Excellent computer hardware and troubleshooting skills Well organized and resourceful

Microsoft Office Suite expertise Proven ability to gain customer confidence

Experienced in website and portal monitoring Possess a positive, professional image suitable for any

Network maintenance experience business environment

System upgrade and backup experience Excellent written and verbal communication skills

Data backup and retrieval experience Diplomatic and tactful with both professionals and

Network upgrade experience nonprofessionals

Remote access technology Experienced in developing long-term customer relations

Enterprise technologies Skilled at developing a rapport with all types of people

Excellent diagnostic skills Quick learner and with ability to adapt to new

Refined system debugging skills challenges

Adobe Flash expert Proven ability to get team members into action

References

REFERENCES Available upon request

Work History

Field Service Engineer 12/2007 to 08/2017

ATEC Group – Albany, NY

Provided full service IT support for client base.

Project Lead in Autotask Enpoint Management software implementation.

Knowledgeable in Active Directory, Exchange, VMWare, Autotask CRM.

Provided on-site hardware repair and laser printer service.

Provided remote remediation of client network issues.

Conducted system configuration and networking.

Experienced in virus and spyware removal, data recovery, laptop and desktop troubleshooting and service.

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

Monitored network performance and provided network performance statistical reports for both real-time and

historical measurements.

Managed firewall, network monitoring and server monitoring both on- and off-site.

Implemented company policies, technical procedures and standards for preserving the integrity and security of data,

reports and access.

Consistently met deadlines and requirements for all production work orders.

Computer Field Technician 08/2000 to 07/2007

BancTec Inc. – Irving, TX

Onsite servicing of Dell desktop and laptop units, Compaq, and other systems under warranty.

Repair of Lexmark laser printers, Hardware configuration and replacing of components.

Education and Certification

Jamestown Community College - Jamestown, New York

Biology, Chemistry, Earth Science, Pre-Calculus, Calculus, English, Sociology, Astronomy

CompTIA A+ Certified Hardware Technician Dell Certified Systems Expert: Dimension and Optiplex desktops, Inspiron

and Latitude laptops, and Laser printers

ASE Certified Parts Specialist

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