Ramy Abdelmalak

Email: ac127z@r.postjobfree.com, Phone: 608-***-****

Objective

Security Expert with 10 years of experience in the field of IT/Network Security, self-motivated and a team player, who could add value in comprehensive secure network design, implementation of security solutions and system analysis according to best practices and industry standards.

Professional experience

University of Wisconsin-Madison, Dept. of Civil and Environmental Engineering

Teaching assistant (January 2016-May 2017)

Teaching BIM 392 (building information modeling) and Construction Management 498.

Orange Business Service

Security Implementation Engineer (May 2010- May 2015)

Implement different Managed security solutions (Firewalls, Proxes (Forward / Reverse), Network based Antivirus, SSL VPN, Intrusion Detection/Prevention Systems (IDS/IDP), and Unified Threat Management/Next Generation Firewall). This includes racking, installing approved operating system, installing required software packages, installing patches & hot-fixes, configuring the solution and shipping to customer site.

Manage Implementation projects from the point of their assignment until customer testing and approval then handover to Security Operation Center (SOC).

Perform Migrations to existing customer platforms to introduce newly implemented solutions.

Perform vulnerability assessment and acceptance tests with the customers.

Perform complex migrations/changes, which involves working in non-standard/complex architectures and performing non-standard/complex changes.

Manage customers (internal and external) calls and requests during project implementation time and until handover to Support Operation Center (SOC).

Conform to existing implementation processes, engineering guidelines and best practices, while following guidelines of ISO 27001 (ISO 27K), ITIL Processes.

Perform Technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion within time plan.

Technologies Involved:

oPalo Alto Firewalls, Check Point Firewalls, Juniper/NetScreen Firewalls, TrendMicro InterScan Web Security Suite, TrendMicro InterScan Mail Security Suite, BlueCoat (proxy-SG, Reporter Software, ProxyAV), Juniper IDP, PulseSecure SSL VPN, Secure Computing Webwasher, Fortinet UTM(Fortigate), Cisco Ironport proxies (with and without Scansafe integration), F5 BIG-IP (LTM/GTM/ASM), security information and event management (SIEM/ArcSight).

Project Examples/Achievement Highlights

oImplementing Complex security platforms for large customers (over 100K users) like BHP Billiton Regional Gateways, Zurich Financial Services (ZFS) Central Gateway and Heineken International regional gateways.

oImplementing Two Factor Authentication using Pulse Secure SSL VPN solution as a reverse proxy for multiple websites for a major multinational

oProviding Training to Security Implementation Team, and other Teams including the SOC on the Cisco Ironport Web Proxy

Orange Business Service

Security Support Engineer (May 2008-May 2010)

Incident Management: provide level 2 Support functions (Fault Management & Pro-Active Monitoring) on Managed Security services provided to customers.

Change Management:

oHandle Customer changes intake including handling communication, classification (Standard/Complex), risk analysis and conformance to security policy resulting in acceptance and implementation of change or rejection.

oParticipate in Change Advisory Board (CAB) Calls to represent the team owned changes.

Problem Management: Participate in Problem Management calls & provide Root Cause Analysis for major incidents

Service Lifecycle Management: Performing best practices audits, upgrades, refresh & house keeping

Maintain Customer Satisfaction & Contribute to overall Service SLA achievement/targets

Orange Business Service

Customer Technical support (November 2006-May 2008)

Provide Level 1 support throughout the Case Excellence Process to IT Services Customers.

Responsible for the management of both proactive and reactive cases ensuring a professional and consistent delivery of quality services to our customers.

Provide a single point of contact (SPOC) for the customer.

Coordinate with all the necessary Orange departments or vendors to achieve fault resolution within SLA definitions.

Working on different platforms and equipment including (SMTP, Web Hosting, Server Hosting, Security, Exchange, Lotus Notes, etc.).

EES (Egypt Environmental Services)

Network administrator and technical support (April 2006-November 2006)

Network administrator responsible to configure, support and maintain windows 2003 servers that include (Exchange, ISA and SQL server) and UNIX servers (IBM AIX) running the companies financial softwares. Administration of Cisco PIX/ASA firewalls. Reporting to headquarter in Spain.

Alpha Omega Group

Network engineer (May 2005-April 2006)

Network engineer, responsible for network installation (wired and wireless), deploying servers based on windows 2000 and 2003 platforms (Active directory, Exchange, ISA) in addition to the maintenance of PC (hardware & software) for different local customers. Working on proxy servers, firewalls, switches, routers and other network devices on a regular basis.

CANON

Electrical engineer (November 2002-May 2005)

Photocopiers maintenance engineer.

Programming Skills

Good knowledge in Java, Python and Bash scripting.

Fair experience in assembly language and R.

Education

University of Wisconsin-Madison

M.S. Civil and environmental Engineering (September 2015- May 2017).

Ain Shams University -Egypt-Cairo

B.S. Electrical Engineering, (May 2001).

Courses & certifications

Technical Certification:

BlueCoat certified

BlueCoat Certified Proxy Administrator (BCCPA)

BlueCoat Certified Proxy Professional (BCCPP)

CCNA certified

Professional training:

Check Point Software Technologies

oCheck Point Certified Security Administrator (CCSA)

oCheck Point Certified Security Expert NGX (CCSE)

Juniper Networks

oFirewalls/VPN

configuring Juniper Networks Firewal/IPSec VPN Products

Integrating Juniper Networks Firewalls and VPNs into High-Performance Networks

Advanced Juniper Networks IPSec VPN implementations

Attach Prevention with Juniper Networks Firewalls

oIntrusion Detection/Prevention

Implementing Intrusion Detection and Prevention

oSecure Access – SSL VPN

configuring Juniper Networks Secure Access

Advanced Juniper Networks Secure Access

Bluecoat Systems

oBlueCoat Certified Proxy Administrator (BCCPA)

oBlueCoat Certified Proxy Professional (BCCPP)

Fortinet

oFortiGate Multi-Threat Security Systems I - Administration, Content Inspection and Basic VPN Access

oFortiGate Multi-Threat Security Systems - Secured Network Deployment and Virtual Private Networks

Solaris 10 system administration

F5 BIG-IP

Certified Information Systems Security Professional (CISSP)

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