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Data Entry Sales

Location:
Las Vegas, Nevada, United States
Posted:
August 30, 2017

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Patrick Allan D. Solamo

**** *. **** ****** **. Apt. 286

Las Vegas, NV 89148

Home (702) ***-****

Mobile (510) ***-****

OBJECTIVE:

To obtain an equivalent position with a stable company in which I can use and share my computer knowledge and skills, contribute on the success of the company.

SKILLS:

MS-Word/Excel/PowerPoint Mechanical Assembly

Electronics Mathematics Data Entry

Computer Literate Circuit Construction

PC Troubleshooting Structured Programming

Basic Networking PC assembly

Fresh Desk Ticketing Remote Desktop Service (Team Viewer)

MS Office 2003, 07, 2013, 2016, 365 Customer Service

Help Desk support Tech Savvy

Clean room certified Tech

Windows 95, 98, 2000, NT, XP, Vista, Windows 7, Windows 8.1 and Windows 10

EDUCATION:

Heald College, School of Technology, San Jose, California

Associate in Applied Science degree in Computer Technology

Graduated January 2001 with GPA: 3.5

EMPLOYMENT

HISTORY:

05/17 to Present

Clark County School District, Las Vegas, Nevada

Tech Support I: Format school district computers and troubleshoot necessary inquiries for trouble ticket. Receive incoming request for printer fix or toner request. Setup new system for students to use, setting up new computer lab, or setting up new conference room. Help with AV troubleshooting or setup for faculty and students presentation, plays and awards. Check incoming and outgoing laptops, iPad and computers CCSD inventory count. Check on School budget and suggest necessary spending for the School’s Principal approval.

10/16 to 4/17

TESLA Motors Fremont, California

Body Shop Collisions Data Entry Specialist: Receives incoming body shop orders and inquiries.

Updates body shop for revised Tesla Motor body parts. Place orders for Tesla Certified Body Shop. Provides body shop invoices for the parts ordered. Checks Tesla inventory for parts to update in database. Process Will Call orders for body shops. Ship parts out to body shops. Help body shops that needs parts inquiries for Model S, Model X and Roadster. Creating customer concerns and responding to incoming concerns and resolving the issue. Documenting orders, entering data, tracking shipments using a program called WARP System. Reviewing Model S, Roadster, Model X parts catalog and providing information to body shops that needed information.

01/16 to 10/16

GETPROPSMAN.com Fremont, California

Customer Support/Sales/Shipping/RMA Agent: Manage online sales thru Shopify account. Respond to customer’s inquiry, sales, RMA and help customers troubleshoot drone issues. Ship online orders thru Shipstation account. Collecting inventory of propellers, Electronic Speed Controllers (ESC), Flight Controller (FC), Battery pack and drone LED.

03/12 to 10/16

Antec Inc, Fremont California

Tech Support Manager: Managed in Network Server Maintenance. Setting up e-mail and transferring to a different mail server and making a backup of co-workers PST for Outlook configuration. Maintaining and troubleshooting network printers. In charge of monitoring Ticketing systems. Help resolve BBB disputes, insurance and damage claims. Provides assistance to Sales, Marketing and Accounting for daily computer use and installation of software that requires for daily use.

Tech Support Supervisor: Supervised and monitor the work flow of the Tech Support Group. Provided the group with assignment and projects and provide assistance when needed. When an issue arises, Tech Support group notifies me and finds options and resolutions to resolve that issue. Document a report for products that needs revising, quality control or customer comments to product engineer. Responsible on spare parts inventory and can contact manufacturing plant directly for spare parts ordering. Manage employee assignments and team schedule, setting PTO for employee and monitoring work hours.

Lead Tech Support: Write reports on products or issues that our tech support encounters. Provide articles and solutions on the tech forum and use that article for customers who needed the information. Documented issues of products that needs attention, manufacturing defect or a product revision to the product engineers. Helped with customers on the phone for product information, warranty replacement or purchasing. Using Team Viewer to help customers diagnose pc problems and sometimes helped them with pc related problems.

Tech Support Agent: Answered support tickets online. Helped customers troubleshoot their PC’s and help them resolve any issues regarding to our product. Answered customer’s trouble tickets and help customers if the product is still under warranty to process a RMA for each Antec product that customer’s may have. Also helped customer’s on the phone to troubleshoot, request for spare parts, process customers order on the phone or online.

March 2013, nominated as Employee of the Month.

12/11 to 03/12

Digital Storm, Fremont California

PC Assembly/PC Technician: Assembled custom build computers for customers who are into PC Gaming, Media Editing, Workstations and Network Servers. The components are top of the line products (ASUS, Corsair, EVGA, Intel, etc.) depends on the customers specification needs. The top of the line systems are liquid cooled and over clocked to reach its maximum’s performance.

07/10 to 03/11

Kelly Services, Western Digital, Fremont California

Manufacturing Fabrication/Clean Room Technician: Worked in a clean room static free environment where we manufacture wafers to be used as a magnetic head inside the hard drive. Each wafer are fabricated with a different recipe and specs and placed inside a milling machine. The milling machine will etch the wafer with the use of a laser and after the process, wafers are inspected in a microscope and measured using a Nano machine.

10/06 to 06/10

Volt Services, Lockheed Martin, KST Data, Sunnyvale, California

Field PC Tech: Deploy setup and troubleshoot client’s computer. Transfer data from the old pc to the new pc. Remove the wireless card that’s built inside the laptop to the classified areas. Troubleshoot models from IBM’s T30, T42, T60 laptops; IBM’s M42, M50, M52 and M55 desktop; HP 4200, 4400, 4600 Workstations; Dell D630, D430, E4300 and E6400 Latitude laptops; Dell 745-780 Optiplex desktops. Setup and configured desktop/laptop/workstations at the clients work area. Troubleshoot some minor problem with clients computer, transferred data from old machine to the new machine with the request of the client. Worked with Desk side support with project on vulnerability systems that were on the network. Re-image machines and set partitions. Used Remedy to open, create and close trouble tickets. Worked along with a different desk-side support team for classified machines and worked as a Security Admin for machines that are vulnerable. Desk side support, worked with systems with security vulnerabilities, patches and upgrades. Gave customer’s a simple how to fix on the phone and remote assistance just in case they are lost with steps.

06/01 to 03/08

Onizuka Air Force Station, Sunnyvale, California

Secured Voice Control Technician: Responsible for answering DSN and moral welfare call for the military who are assigned overseas or nationwide and transferring their secured phone calls locally. Supported and communicated with different military Satellite tracking site for communication support with the Air Force. Supported NASA’s communication with Cape and the International Space Station. Was awarded as an employee of the month 07/2002. Top secret clearance renewed 2006-09-13

06/00 to 04/01

Compaq Corporation, Fremont, California

Technician/Mechanical Assembly: Build and configure Compaq Alpha, Proliant and CSS servers in the assembly line. Installed the power supplies to run the servers. Make necessary alignments and reconfigure design of the servers with the assistance of the engineers.

04/99 to 05/99

3-Com Corporation, Santa Clara, California

Mechanical Assembly: Worked in an assembly line by building network interface cards. Placed the circuit board inside the hard case and was placed inside the machine to be bonded and was sent them to the testing area. After they passed the test, they were labeled and passed them to the shipping department.

04/98 to 09/98

Solectron Corporation, Milpitas, California

Data Entry: (06/98 to 09/98). Accurately entered serial numbers of the shipped products and product parts inside Solectron’s database. Inside the Solectron’s database, we could check what parts or product have been recalled, defective or in need in service. Mechanical Assembly: (04/98 to 06/98). Manufactured a project for 3-Com building Com-Server that was used for networking.

REFERENCES:

Available upon request.



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