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Project Management Customer Service

Austin, Texas, United States
August 30, 2017

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Michael Vilaythong

**** ******* **** **

Austin, TX 78744



Digital Producer at McGarrah Jessee July 2015–Present Manage teams of creatives, UI/UX designers, developers, vendors, and production artists to produce campaign webpages, social media campaigns, and display ads for the following clients: YETI Coolers, Frost Bank, Whataburger, Shiner Beer, Justin Boots, Lemi Shine and Costa Del Mar. Assist with internal process documentation and identify potential production partnerships to expand agency capabilities. Freelance Producer at T3 April 2015–June 2015

Developed new business scope of work, budgets, and schedules for Staples, Inc. and 7- Eleven. Managed teams of creatives, UI/UX designers, and content strategists through a mobile-first redesign of for General Mills. Freelance Project Manager & Client Services at Funsize July 2014–February 2015 Developed and managed project milestones, budgets, and sprint schedules using agile methodology with client partners, developers, and product designers for the following clients: HomeAway, PayPal, Pingboard, TableHero, and SmartyPal. Freelance Associate Digital Producer at EnviroMedia January 2014–July 2014 Managed digital productions needs with creatives, developers, and vendors for the following clients: Texas Department of State Health Services, TxDOT, The Galveston Bay Estuary Program, Puget Sound Partnership, and car2go. Sales Consultant at AT&T 2012–2013

Provided sales, technical support, customer service at an AT&T retail store. EDUCATION

Texas State University, San Marcos, TX BA in Mass Communication, 2013 SKILLS

Able to apply agile project management methodology to a project cycle from conceptual ideation through production. Project management software proficiency with Microsoft Project, Asana, JIRA/Confluence, Basecamp, Pivotal Tracker, Trello, and Slack. In a pinch, I can shoot and edit photo or video.

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